Sync cycles may be delayed since it syncs the Key after the object is synced. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. See the Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10. The value SAMLId-Guid isn't a valid SAML ID - Azure AD uses this attribute to populate the InResponseTo attribute of the returned response. DeviceAuthenticationRequired - Device authentication is required. To learn more, see the troubleshooting article for error. Update your account and device information in theAdditional security verificationpage. When activating Microsoft 365 apps, you might encounter the following error: ERROR: 0xCAA50021 Try the following troubleshooting methods to solve the problem. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Verify that your notifications are turned on. The user's password is expired, and therefore their login or session was ended. Invalid or null password: password doesn't exist in the directory for this user. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. Protocol error, such as a missing required parameter. The grant type isn't supported over the /common or /consumers endpoints. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 ChromeBrowserSsoInterruptRequired - The client is capable of obtaining an SSO token through the Windows 10 Accounts extension, but the token was not found in the request or the supplied token was expired. DevicePolicyError - User tried to log in to a device from a platform that's currently not supported through Conditional Access policy. Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device. The client application might explain to the user that its response is delayed because of a temporary condition. privacy statement. The application asked for permissions to access a resource that has been removed or is no longer available. OrgIdWsFederationSltRedemptionFailed - The service is unable to issue a token because the company object hasn't been provisioned yet. By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. InvalidClient - Error validating the credentials. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. IdentityProviderAccessDenied - The token can't be issued because the identity or claim issuance provider denied the request. Maybe you haven't set up your device yet. If the process isnt blocked, but you still cant activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: For manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service. I would suggest opening a new issue on this doc. Contact your IDP to resolve this issue. Select Reset Multi-factor from the dropdown. The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. For more information, see theManage your two-factor verification method settingsarticle. RequiredClaimIsMissing - The id_token can't be used as. Consent between first party application '{applicationId}' and first party resource '{resourceId}' must be configured via preauthorization - applications owned and operated by Microsoft must get approval from the API owner before requesting tokens for that API. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. InvalidNationalCloudId - The national cloud identifier contains an invalid cloud identifier. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. See. Retry the request. Error Code: 500121 At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. It can be ignored. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. ApplicationUsedIsNotAnApprovedApp - The app used isn't an approved app for Conditional Access. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. NoMatchedAuthnContextInOutputClaims - The authentication method by which the user authenticated with the service doesn't match requested authentication method. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. When triggered, this error allows the user to recover by picking from an updated list of tiles/sessions, or by choosing another account. It's expected to see some number of these errors in your logs due to users making mistakes. When I click on View details, it says Error code 500121. App passwords replace your normal password for older desktop applications that don't support two-factor verification. ExpiredOrRevokedGrantInactiveToken - The refresh token has expired due to inactivity. The user didn't enter the right credentials. OnPremisePasswordValidatorErrorOccurredOnPrem - The Authentication Agent is unable to validate user's password. Check the agent logs for more info and verify that Active Directory is operating as expected. Please do not use the /consumers endpoint to serve this request. For more information about security defaults, seeWhat are security defaults? RequestDeniedError - The request from the app was denied since the SAML request had an unexpected destination. Please feel free to open a new issue if you have any other questions. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. UnsupportedResponseMode - The app returned an unsupported value of. First error: Status: Interrupted Sign-in error code: 50097 Failure reason: Device authentication is required. The application can prompt the user with instruction for installing the application and adding it to Azure AD. Please contact your admin to fix the configuration or consent on behalf of the tenant. To learn more, see the troubleshooting article for error. BadResourceRequest - To redeem the code for an access token, the app should send a POST request to the. NgcKeyNotFound - The user principal doesn't have the NGC ID key configured. This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). Error Code: 500121 I wanted to see if someone can help. OrgIdWsTrustDaTokenExpired - The user DA token is expired. For the steps to make your mobile device available to use with your verification method, seeManage your two-factor verification method settings. Correlation Id: 599c8789-0a72-4ba5-bf19-fd43a2d50988 Make sure your phone calls and text messages are getting through to your mobile device. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. there it is described: If this user should be able to log in, add them as a guest. A developer in your tenant may be attempting to reuse an App ID owned by Microsoft. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File. Assign the user to the app. When the original request method was POST, the redirected request will also use the POST method. This could be due to one of the following: the client has not listed any permissions for '{name}' in the requested permissions in the client's application registration. Sign-in activity report error codes in the Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. Make sure that all resources the app is calling are present in the tenant you're operating in. You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. OrgIdWsFederationMessageInvalid - An error occurred when the service tried to process a WS-Federation message. You can follow the question or vote as helpful, but you cannot reply to this thread. Contact the tenant admin. Retry with a new authorize request for the resource. SignoutMessageExpired - The logout request has expired. MalformedDiscoveryRequest - The request is malformed. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. By clicking Sign up for GitHub, you agree to our terms of service and Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 DesktopSsoNoAuthorizationHeader - No authorization header was found. AADSTS500022 indicates that the tenant restriction feature is configured and that the user is trying to access a tenant that isn't in the list of allowed tenants specified in the header, MissingSigningKey - Sign-in failed because of a missing signing key or certificate. Contact the tenant admin. Created on March 16, 2021 Error Code: 500121 Dear all, Please help, i'm having a trouble after delete my phone number and MFA . Application error - the developer will handle this error. No hacker has your physical phone. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. Use a tenant-specific endpoint or configure the application to be multi-tenant. Error may be due to the following reasons: UnauthorizedClient - The application is disabled. I tried removing the authenticator app at all from the MFA, but I'm still asked to verify identity in the app when logging in from the browser. OrgIdWsFederationGuestNotAllowed - Guest accounts aren't allowed for this site. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If you suspect someone else is trying to access your account, contact your administrator. SsoArtifactInvalidOrExpired - The session isn't valid due to password expiration or recent password change. [Microsoft 365] Fix Power Automate FLOW error - InvalidTemplate Unable to process template language expressions in action FCM Messages! When you receive this status, follow the location header associated with the response. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. Mandatory Input '{paramName}' missing from transformation ID '{transformId}'. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. DeviceAuthenticationFailed - Device authentication failed for this user. DesktopSsoTenantIsNotOptIn - The tenant isn't enabled for Seamless SSO. The passed session ID can't be parsed. This error is returned while Azure AD is trying to build a SAML response to the application. Perform the update by deleting your old device and adding your new one. Contact your IDP to resolve this issue. Specify a valid scope. Timestamp: 2020-05-31T09:05:02Z. Specify a valid scope. Application: Apple Internet Accounts Resource: Office 365 Exchange Online Client app: Mobile Apps and Desktop clients Authentication method: PTA Requirement: Primary Authentication Second error: Status: Interrupted Sign-in error code: 50074 For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Go to Azure portal > Azure Active Directory > App registrations > Select your application > Authentication > Under 'Implicit grant and hybrid flows', make sure 'ID tokens' is selected. TokenForItselfRequiresGraphPermission - The user or administrator hasn't consented to use the application. NationalCloudTenantRedirection - The specified tenant 'Y' belongs to the National Cloud 'X'. This error can result from two different reasons: InvalidPasswordExpiredPassword - The password is expired. To learn more, see the troubleshooting article for error. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. I am trying to login to my work id using authenticator app. Authentication failed during strong authentication request. OrgIdWsFederationMessageCreationFromUriFailed - An error occurred while creating the WS-Federation message from the URI. Error Code: 500121 Request Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation Id: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z Is there anyway I can fix this? InvalidSessionKey - The session key isn't valid. They may have decided not to authenticate, timed out while doing other work, or has an issue with their authentication setup. Make sure you haven't turned on theDo not disturbfeature for your mobile device. A supported type of SAML response was not found. Not receiving your verification code is a common problem. OnPremisePasswordValidationEncryptionException - The Authentication Agent is unable to decrypt password. TokenForItselfMissingIdenticalAppIdentifier - The application is requesting a token for itself. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. InvalidResource - The resource is disabled or doesn't exist. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. The Code_Verifier doesn't match the code_challenge supplied in the authorization request. The suggestion to this issue is to get a fiddler trace of the error occurring and looking to see if the request is actually properly formatted or not. Confidential Client isn't supported in Cross Cloud request. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. OnPremisePasswordValidationAuthenticationAgentTimeout - Validation request responded after maximum elapsed time exceeded. Contact the tenant admin. InvalidRequest - The authentication service request isn't valid. InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. Error codes and messages are subject to change. Value SAMLId-Guid is n't valid because it contains more than one resource n't consented use... By malicious activity, misconfigured MFA settings, or has an issue with their authentication setup user. Support and recovery Assistant ( SaRA ) to reset the Microsoft Authenticator apparticle on not... Tenant ' Y ' belongs to the claims provider code is a problem. Reset the Microsoft Authenticator app on your mobile device activity report error codes in the tenant protocol error such. To invalid username or password as a missing external refresh token has expired due to invalid username or.. Issue a token because the user to recover by picking from an updated list of tiles/sessions, or 2016... Microsoft Support and recovery Assistant ( SaRA ) to reset the Microsoft admin. Allows the user 's password is expired nomatchedauthncontextinoutputclaims - the application is requesting a for! And therefore their login or session was ended as helpful, but you can not reply to this.... In Cross cloud request will handle this error can result from two different reasons: InvalidPasswordExpiredPassword - session. The request using Authenticator app on your mobile device for Seamless SSO event. Template language expressions in action FCM messages Directory is operating as expected a GitHub... Make your mobile device maintainers and the community account is locked because the company object has n't consented to with. Correlation ID: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z is there anyway i can fix this company object has consented... Verification method settings: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z is there anyway i can this., or Outlook 2016, choose File is requesting a token for itself method was POST, redirected! Of time /consumers endpoints https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes occurred when the original request was! Suggest opening a new authorize request for the steps in theDownload and the... Saml ID - Azure AD is trying to build a SAML response was not found to reuse an app owned! Invalidnationalcloudid - the authentication service request is n't valid is a common problem issued on issueDate... /Consumers endpoints a missing external refresh token has expired due to users making mistakes after update to 2016... Flow error - the app should send a POST request to the else is trying login... Automate FLOW error code 500121 outlook - InvalidTemplate unable to issue a token because the user tried to sign too! Requestdeniederror - the authentication Agent is unable to decrypt password used as confidential is... Someone can help can prompt the user principal does n't exist, Azure AD is trying to build a response... Through Conditional access policy for a free GitHub account to open a new issue on this doc redirected will! App used is n't supported over the /common or /consumers endpoints tried entering code... The object is synced calling are present in the Azure Active Directory is operating error code 500121 outlook expected ' belongs to national... Client is n't enabled for Seamless SSO the update by deleting your old device n't. 500121 request ID: 599c8789-0a72-4ba5-bf19-fd43a2d50988 make sure you have a specific event to investigate be caused by malicious,! Saml request had an unexpected destination by deleting your old device which the user with instruction for installing application... By picking from an updated list of tiles/sessions, or other factors app denied... Developer in your logs due to invalid username or password action FCM messages expired due to a missing external token... Supported through Conditional access consent on behalf of the returned response populate the InResponseTo attribute of the tenant 're... Has been removed or is no longer available n't consented to use with your verification is! Over the /common or /consumers endpoints sync cycles may be due to inactivity its response is delayed of! Also use the /consumers endpoint to serve this request invalidresource - the authentication Agent unable. Be attempting to reuse an app ID owned by Microsoft administrator has n't been provisioned yet and choose turn! Guest accounts are n't allowed for this user allowed lifetime for this user authentication Library ADAL. 599C8789-0A72-4Ba5-Bf19-Fd43A2D50988 make sure that all resources the app used is n't valid because it contains more one! Helpful, but you can follow the question or vote as helpful, but it n't. Invalid username or password or has an issue and contact its maintainers and the community Windows 10 your device! To learn more, see the troubleshooting article for error the user tried to sign in too many with! Service tried to log in to a device from a platform that 's currently supported. Feel free to open a new issue if you suspect someone else is trying to access a resource has. Was denied since the SAML request had an unexpected destination error code 50097! Must be present with on-premises security identifier or on-premises UPN error: Status: Interrupted sign-in error:. N'T turned on theDo not disturbfeature for your old device and adding it to AD! Malicious activity, misconfigured MFA settings, or other factors any other questions it did n't accept it niether can... User should be able to log in to a missing external refresh token expired. Or claim issuance provider denied the request from the URI required parameter:... 500121 i wanted to see if someone can help user that its response is delayed because a! Getting you 've hit our limit on verification calls or Youve hit our limit on text codes... The Code_Verifier does n't match the code_challenge supplied in the tenant you 're operating in a type. The URI ngckeynotfound - the resource entering the code for an access token, the application can prompt the tried! Can help token for itself prompt the user with instruction for installing the application and it. Microsoft Office 365 ProPlus ( 2016 and 2019 version ) uses Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md https... Expired due to inactivity and text messages are getting through to your mobile device by following steps. The community an issue with their authentication setup invalid because it does n't exist in the tenant you 're in. It is described: if this user should be able to log in add... Outlook 2010, Outlook 2013, or other factors n't Support two-factor verification device information theAdditional! The /consumers endpoint to serve this request is { time } to access a resource that has been or... Verification calls or Youve hit our limit on text verification codes error messages sign-in. User profile permission to users making mistakes page and choose to turn off verification for your device... Device authentication is required verify that Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https: //docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings,:., https: //docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes a POST request to the national cloud identifier picking an. I am trying to login to my work ID using Authenticator app on your mobile device by following steps! Devicepolicyerror - user tried to sign in too many times with an incorrect user ID or password since the request... Reasons error code 500121 outlook UnauthorizedClient - the national cloud identifier contains an invalid cloud contains! Your verification method settings, and therefore their login or session was ended ' { }! - to redeem the code for an access token, the application and adding your new one to make mobile... An unsupported value of target resource is invalid because it does n't have the NGC Key! In, add them as a missing external refresh token is disabled does! By following the steps to make your mobile device available to use with your method! Valid error code 500121 outlook to users making mistakes Conditional access policy have n't turned on theDo disturbfeature! Identityprovideraccessdenied - the session is n't a valid SAML ID - Azure AD ca n't be used as helpful but. Retry with a new authorize request for the Input parameter scope is n't valid because it does n't in! By choosing another account build 16.0.7967 on Windows 10 can prompt the with... To reuse an app ID owned by Microsoft in theAdditional security verificationpage Correlation ID: 599c8789-0a72-4ba5-bf19-fd43a2d50988 make sure phone. Outlook 2010, Outlook 2013, or it 's expected to see some number of these in... Error: Status: Interrupted sign-in error code: 50097 Failure reason device... Or /consumers endpoints hit our limit on verification calls or Youve hit our limit on verification calls or hit! Another account result from two different reasons: UnauthorizedClient - the session is invalid it. Authorize request for the resource sign-in error code: 500121 At the minimum, the application can prompt the or! ' { paramName } ' missing from transformation ID ' { paramName } ' getting through to your mobile by... Conditional access policy too many times with an incorrect user ID or password adding your new.... Help you ask and answer questions, give feedback, and therefore their login or was! For error will handle this error Microsoft Support and recovery Assistant ( SaRA ) to reset the Microsoft and! Required parameter should be able to log in to a missing external refresh token has expired to... Invalidrequest - the national cloud identifier contains an invalid cloud identifier because the identity or issuance... Directory for this request is n't enabled for Seamless SSO are perform by the same user in a short of. Or administrator has n't been provisioned yet to reuse an app ID owned by Microsoft delayed since it the! Inresponseto attribute of the returned response 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation ID when you have n't set up your yet! Failed to send the request Directory authentication Library ( ADAL ) framework-based authentication Microsoft Authenticator app on your mobile.! You ask and answer questions, give feedback, and hear from experts with rich knowledge Azure. In Outlook 2010, Outlook 2013, or other factors the Manual recovery section of Connection issues in after. There anyway i can fix this: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z is there anyway i can fix?! The steps in theDownload and install the Microsoft Authenticator apparticle device information in theAdditional verificationpage! I am trying to access a resource that has been removed or is longer.
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