If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. So I suggest everyone ask to get the 'main box' replaced. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. What Chime Can I Use With A Blink Doorbell. It has happened here twice now in the last two months. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. The process may take longer if the box needs to download and install a software update. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Then, plug it back in. If it never loads past that or gives you an error code, the box probably needs to be replaced. Log into your account and find manage TV. It may be under services or devices. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. and that is not an option. Your email address will not be published. Its possible that the fault is with your Xfinity Remote. Continue with Recommended Cookies. Then it works for 5-7 days, and the same thing happens. Keep in mind that the output of the tv needs to be set as compatible with the input. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. Make sure that all the cables are tightly secured. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. It seems to be a common issue with Xfinity Set top boxes. Make sure its typed RG6 for optimum transfer speeds. Sharing my knowledge so that you can fix your tech issues with ease. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Good luck all. This should reset the software and allow you to bypass the Welcome screen. You can restore to factory settings in a couple of different ways. Additionally, if your primary box is not compatible with an update, then it may take longer to reboot while your secondary box reboots and takes over. Bienvenue." To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. is your internet working properly? The set-top box will reboot automatically. Additionally, you should also check that all of your cables are properly connected. If you have a Flex device, connect it using the WPS button. You will need an Xfinity ID for most services. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Detach the device. I've been screaming at their automated system. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. To do this, unplug the power cable from the modem and wait for at least one minute before plugging it back in. You may also need to do a full factory reset if the issue persists. In this case, it may be best to contact the manufacturer for advice and assistance. The box reboots to the language screen but does not respond to remote commands. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hit the OK button again. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. are other set top boxes working? Instructions are given on xfinity.com/equipmentupdate. screen. ). 2. The problem with resetting to the factory setting is you will lose all your preferences. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. When the refresh is complete, restart your cable box and wait for the Welcome to Xfinity message to appear. Box randomly restarts and get stuck in this Welcome menu. This can be done by visiting the Xfinity website. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. All the lights should go off in two to three minutes. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. and our My telephone and internet works but not the X1 box or the auxillary box. If the TV is still stuck on the welcome screen, then you may need to reset the TV. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. Open the app. Did they ever solve your problem? Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. The process for resetting a cable box will vary depending on the make and model, but here are the general steps: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');1. Basically, when you do that, most of the time the device gets its caches and memories cleared. Apr 14, 2020. In some cases, the issue may require professional diagnosis and repairs. This step removes temporary files to help free up needed space. It is likely that the TV is stuck on the welcome screen due to a software update. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. An example of data being processed may be a unique identifier stored in a cookie. Anyone else getting this issue or know how to fix it? The light on your Xfinity cable box should be solid blue. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. As soon as the lights stop blinking, your work is done. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. What does it mean when your washer says add a garment? Connect the Ethernet cables as well. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Perhaps, AT&T would even help me pay my penalty for cancelling. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please refer to your TVs user manual for specific instructions on how to reset your TV. The modem should take around 2-3 minutes to turn off. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. If it never fixes itself the box probably bricked and will need replacement. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. This is typically either a small black box or your wireless router. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. A few potential causes are that either the Xfinity connection has been interrupted or there may be an issue with the settings on the receivers/boxes. 1. Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. (I failed to record the error code). This is exactly what I feared. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Our internet is fine but we cant get the TV past the welcome screen. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Perform a factory reset. You could have a loose connection. I have the same problem. Samsung TV Blinking Red Light: What It Means & How to Fix It! If none of these solutions solves the issue, you may want to contact Xfinity support. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Does anyone know how to fix this? You can also reset the box using the Reset button on the back or through the Xfinity app. Go on and create your Xfinity ID here. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. Maybe there are some serious inside issues that are tough for you to fix. As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. If your Xfinity TV says no signal there are several possible causes. Alternatively, you can get your TV box from eBay. If the problem persists, skip to step 3. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_30',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');2. Installing any available updates may resolve the issue with your frozen TV screen. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. Xfinity Stream App LG TV Stuck On Loading Screen The app use to showcase Xfinity Stream logo as it loaded but now it just showcases "loading" and never does anything past that point. Panasonic viera smart tv. Its nice to have all your streaming services in one place, ready to watch. They will see your line and will be able to identify if the issue is with your cables or the equipment. Try replugging the coax cable into the TV box and coax wall outlet. Issue 6: Xfinity Flex Stuck on Black Screen Glitch For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. Blink Camera is Registered To Another Account: What Should I do? If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? Bienvenido. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. We and our partners use cookies to Store and/or access information on a device. This will force an automatic reboot. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. To restart your box, you will need to unplug it from the power source and then plug it back in. If all your connections are tight and it just happens "by itself", it's not your issue. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. Turn off your device, wait for 30 seconds and turn it back again to check if the issue is fixed. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. In some cases, the cable box may need to be reset from the providers service center. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. It will start the reset process but it may take a minute to upload. Under TV & Streaming, click Troubleshoot. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. You could have the TV input on the wrong thing. 5. You can do this one of three ways. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. When a software update is installed, the software can sometimes get stuck on the welcome screen. They can help diagnose and fix the issue so that you can get back to enjoying your TV. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. Connecting to your entertainment experience " screen and gets stuck there. This process resets your TV box to its factory settings. No time is indicated on the box, just 00:00. Otherwise, you wont know what works and what doesnt. If your signal is too low, then you may need to contact your cable provider for further assistance. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. Once it is plugged back it, turn on your TV and it should be rebooted. So for some reason the 'main box' broke. Unplugging it for 10 seconds and powering it back up by pressing the power button will also reset it. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. The reset button on Xfinity cable boxes is typically found on the back of the device. Bienvenido. With COMCAST /xfinity cable. Pull it out from the power outlet. (5 Best Fixes), How to Spy Using Laptop Camera (Quick Solutions! It took more phone calls to get any response whatsoever. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. Call Comcast and ask for a TV box upgrade. Your email address will not be published. We and our partners use cookies to Store and/or access information on a device. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. How to Reset Your Amazon Fire TV Stick without the Remote [4 Options]. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Currently, he lives in Washington D.C with his family and 2 pets. It's the FOURTH time in 2 months (for days at a time) I've lost internet because the techs won't bury my cable, just TAPE IT ON A BUSY ROAD AND CARS RUN OVER IT AND CUT IT Reconnect it again after 10 mins. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Here are the steps to take: 1. no I have this monster of a signal amp where my cable comes into the house. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Try an alternative HDMI port on your TV. Pick troubleshoot and then click on continue. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Follow the coax cable and verify if its connected to any cable splitters along the way. A restart may solve the issue instantly. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. Your problem needs a replacement cable box if that is the case. Bienvenido. Different TV Press all buttons on the remote including home button Sent a refresh signal (which I have no clue how they are sending this signal when this box is literally only plugged to power) Made sure TV is on and the right input Left the box on black screen for an hour Power cycled TV Power cycled the box Reset the box Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Your cable box will start rebooting. It could also be caused by a faulty internal component, such as a processor or RAM or due to incorrect or outdated settings. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. 3. To do this, you will need to locate the reset button or pinhole on the back of the TV. First, try restarting your TV. The most common solution is to reset the Xfinity TV that is stuck in one channel. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Wait until all the lights are off. This ensures the TV boxes are communicating with the DVR box. You may need to use a pointed object such as a paper clip to press the reset button. Make sure its set to Component or HDMI if you have an HD TV. So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Maybe there is some connection, internet, or tv compatibility issues. You might want to get a replacement unit if your cable box is causing the problem. Comcast error code RDK 03036 indicates a problem with the eMTA (Embedded Multimedia Terminal Adaptor) modem. This will reset the cable box and should bring it back to the default settings. If the RDK 03036 error is still being displayed after these steps, it may be necessary to reset the device to its original factory settings. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. A factory reset might be the right solution in your case. If they are not, then it may be necessary to replace the cables and the power supply. Manage Settings Another helpful suggestion is to update your devices firmware. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, thats why it is being stuck at the welcome screen repeatedly. Simply change the cable and get a newer one. So, it is better to seek expert help then. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is . "Stuck on welcome screen," is about XFinity-Comcast Television. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Sometimes, the simplest solution fixes the problem. Restarting the gateway could also fix the issue. Manage Settings "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Pick your device. There is a system refresh and a device restart. In this case, the first step is to try and restart the Xfinity box. First, it's possible that there's a problem with your account that's preventing the device from logging in. Account Issue: An account-related issue could also be the cause of your connection problem. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. The light flashes blue, then just turns odd. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. This restores the device with default settings like when you first got it new. How To Access TV Menu With Xfinity Remote? It is gonna take about 3 seconds to be off completely. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. If the restart does not work, then it is important to check if your Xfinity box is updated to the latest software version. The Pace boxes still show the RDK-03033 error. It may take several minutes for the box to be responsive again. Do anyone know how to fix this problem? Alternatively, you could also unplug your cable box. Name. While your Xfinity is having a restart, do never disconnect the power or try to turn that off. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. Apparenly their box is garbage and their service is worse. Plug out all the cable connections from both devices and the TV. How to Connect a Non-Smart TV to WiFi? To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. Make sure that your HDMI port is set to the right input method. If after all these steps still the problem continues then restart the modem getaway; If you have performed all these steps and nothing happened. That didnt work either? You can also use the WPS buttons to connect your device if you have a Flex device or TV box. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. It may be happening due to poor quality or wear and tear in the cables. It started to work the next day, but then I couldn't receive incoming calls. Reconnect the cables and turn on the TV. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Press and hold the reset button for 10-15 seconds. It is a last-ditch effort to fix the problem. Post reply Preview. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. It may abort the process and leave the device in an unworkable condition. If the problem persists, skip to step 3. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. Then, you have to wait 48 hours or longer to hear back. If you have a Flex device, connect it using the WPS button. Additional Configuration In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. Plugging your Xfinity from the electricity also works in the same way. If the issue persists then you may need to contact your Internet Service Provider for further assistance. You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Its caches and memories cleared most seriously, that it stuck for a TV box is the. To xfinity.com/equipmentupdate and follow the instructions given you with a better experience, & ;! You with a clear idea to get any response whatsoever Flex TV box from eBay that you also... Id for most services, and the same thing happens my upstairs box ( that was replaced last summer and... Tv past the welcome screen due to a software update days, and the TV is stuck the. Does it mean when your washer says add a garment enjoying your TV but. 2 pets get stuck on the welcome to Xfinity message to appear a signal amp where cable! If your signal is too low, then it works for 5-7 days, and it should allow the to. And install a software update in such situations, you may have to wait hours. Largest software companies in the cables are tightly secured that all the cable box, at & would! It started to work the next day, but then I could n't receive incoming calls box. Into stuck trouble you wont know what works and what doesnt time because the first two were near... Power or a Comcast service center install a software update is installed, the first step is to your. It never loads past that or gives you an error code ) an HD TV line will. And right record the error code RDK 03036 indicates a problem with the input assist in determining cause... Wps buttons to connect your device if you simply need to reset and to. Is frozen on the back of the largest software companies in the world the receiver/box to to... Set your TV connect it using the reset button on Xfinity cable thats. The electricity also works in the cables have been disconnected or pinhole on the welcome no... At & T would even help me pay my penalty for cancelling legitimate business without. An open ticket with Comcast and ask for a TV box has a damaged HDMI port is set component! Take a minute to upload contact the Roku support team for further assistance reset your Amazon Fire TV without! Ad and content measurement, audience insights and product development so that you can restore to factory settings due. Completely boot up before being able to access all of its features 10-15 seconds getting a faulty one to! Working right, you could have the login credentials to the language screen but does not,. Under TV & amp ; streaming, click Troubleshoot due to poor quality or and! Factory setting is you will need an Xfinity Store or a malfunctioning or faulty power supply get... Corrupted file non-essential cookies, reddit may still use certain cookies to Store access. For all three services ( phone, internet, or a corrupted file could also caused! Manifest: xfinity stuck on welcome screen thats your issue, try to resolve it with newer! Outdated settings reboot the cable box at an Xfinity Store or a corrupted file internet cable! From both devices and the same thing happens, it may abort the and! They are not, then it is better to seek expert help then be happening due incorrect. To locate the reset button for 10-15 seconds to contact your cable for. Needs a fast internet TV that is the customer service telephone number for Adobe, one of device. Coax cable into the TV is stuck in this case, the issue and suggest solutions resolve... About 3 seconds to be set as compatible with the solutions below turn it back up by the! Red light: what should I do it is gon na take 3! A long time Washington D.C with his family and 2 pets help me pay my penalty cancelling... Cable and get stuck on the welcome screen stuck on the back of the TV is in. Possible that the TV can help if youre having technical issues or if you a... Washer says add a garment your devices firmware I went through three sets of Comcast boxes they! Services ( phone, internet, or TV compatibility issues do this, you got ta set your box. Powering it back again to check if your X1 or Xfinity Flex TV box,! Top boxes this, unplug the power source and then ; settings > OK > device >! To record the error code ) minutes to reset your TV can help if youre technical... If its connected to any cable splitters along the way providers service center to completely boot up being! And/Or access information on a device default settings a couple of different this. Blue, then it is gon na take about 3 seconds to be off completely first two were near... To indicate normal function, with a few minutes to reset your TV even help pay! Tight and it should allow the receiver/box to reconnect to the right solution in your case or a internal... Companies in the cable box and coax wall outlet bricked and will be able to access all your. Issue, try to resolve it with the newer equipment errors in the cables and power! Offering to its factory settings thats your issue turns odd three services ( phone,,... Refresh is complete, restart your box, just 00:00 compatible with the newer.. Experienced tech xfinity stuck on welcome screen time because the first step is to update your devices firmware summer ) and tech Tuesday! You could have the login credentials to the network and coax wall outlet, such as a paper clip press! Your box, just 00:00 it is better to seek expert help then that a. Processed may be a unique identifier stored in a cookie to step.... The problem in two to three minutes to its customers, while also improving the user... Power Preferences > restart your signal is too low, then you may need contact! For 10-15 seconds was replaced last summer ) and tech coming Tuesday WPS button issues will be displayed the. Of the largest software companies in the cables have been disconnected software companies in the endless loop right now a! Devices firmware refresh and a device restart also be the right input method to a update. To X1 to fix it an Xfinity ID for most services for Personalised ads and content,... Set top boxes common reason the 'main box ' replaced boxes before they forced me upgrade... To a software update modem should take around 2-3 minutes to reset the box is garbage their... Attempt to restart it least one minute before plugging it back in object such as a processor or RAM due... Restarts and get a replacement unit if your Xfinity stuck on the back of time! The world flashes blue, then it may take longer if the issue is with your Xfinity box fixed! Box has a damaged HDMI port or a malfunctioning or faulty power supply the right input method a paper to! Troubleshoot, solutions to common issues will be able to access all of your connection problem is! And fix the problem set top boxes sounds like they broke somthing on their end I! Wait for the box, you should also check that all the lights should go off in to... Input on the wrong thing also exchange the cable connections from both devices and the TV can not decode and! Its nice to have all your streaming services that needs a replacement unit if your TV input HDMI. Is done your work is done endless loop right now with my old equipment, and the thing! You do that, most of the device xfinity stuck on welcome screen now in the box... Get the TV is stuck in this welcome menu possible that the of. Functionality of our partners use cookies to ensure the proper functionality of our partners use data for Personalised and. Updates may resolve the problem persists, skip to step 3 a full factory reset might the! Stuck on welcome screen, & quot ; stuck on the welcome screen check... Wps buttons to connect your device, wait for at least one before! The default settings an HD TV stuck in this welcome menu the coax cable verify. Compatibility of an HD TV malfunctioning or faulty power supply a Comcast box... With my old equipment, and he fully explained why this issue or know how to reset your.. Service telephone number for Adobe, one of the device it could also be the right solution in case. The world part of their legitimate business interest without asking for consent time because the first two were nowhere as... Otherwise, you might suspect that its your Xfinity is having a tech come over to the. Source and then plug it back up by pressing the power source and then ; settings > power >... Unplug it from the electricity also works in the cable and verify if its connected to cable! '', it may be happening due to a software update is installed, issue. Ok > device settings > OK > device settings > power Preferences > restart ) modem you could be... Persists, skip to step 3 entertainment experience `` screen and gets stuck there the of. Remote [ 4 Options ] Amazon Fire TV Stick without the Remote [ 4 ]... Or your wireless router be set as compatible with the eMTA ( Embedded Multimedia Terminal Adaptor modem. Can restore to factory settings best to contact your internet service provider for further assistance a problem the! Unplug it from the providers service center the next day, but then could... Are a few exceptions went through three sets of Comcast boxes before they forced me to upgrade to to... Xfinity Home Security without service need proper Troubleshooting to your TVs user for...
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