The apartment is comfortable and the host is responsive. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? A Comprehensive Guide. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. But I don't smoke. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? We were given what has to be the worst room in the hotel. They asked me to "behave" and threatened further consequences. Christopher Elliott. I replied to the host almost word to word of what you wrote. I told her we requested a nonsmoking room, because we do not smoke. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Orange. Show prices. I could have been hit with a smoking fee, but wasnt. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! What other expenses beyond the charge? We had a good trip and if you dont mind the drive it is a good hotel. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I left a message for the manager but never received a call back. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Jennifer Scruggs, 35, of Turner . I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. A hotel charged me a $300 smoking fee. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 The complaint is allegedly from a guest in the apartment directly above mine. I was so offended and felt so violated. Declutterers of the world - unite! You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! But I didnt do it! As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. He wouldn't back down, and wouldn't listen to us. You were still being polite when you referred to it as an odor.. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. Goes without saying, right? Sorry, this post was removed by Reddit's spam filters. Review tags are currently only available for English language reviews. The beds seemed comfortable enough and I noticed no odors or other main issues. However, that has changed. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Miss Manners: People look when I drive down the street. We hope you will still consider us your next time in Corpus Christi. Should I still contact AirBnB support? Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. Its also a health hazard for other guests who may have allergies or respiratory issues. Don't laugh. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. Nor could she imagine the trouble her credit card dispute would cause. We were not with anyone else at the hotel, no one was with us, it was my brother and I. 499 reviews. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Why would we then smoke in the room? Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. I was on the first floor and my room overlooked the marina, which was nice . Exploring The Legalities And Risks. Last 30 Days. Who did it? Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. I wish you best of luck keep us posted. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. We stayed at the hotel for our trip to Sonoma. Travel | We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Instead, use the ashtray provided or carry a portable ashtray with you. After all, a hotel is a more controlled environment. Ugh. Thankfully, the pool was somewhat clean and that satisfied my son. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Love it. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. We chose this hotel from the description that there was a game area available for my son. My room was modern and clean. A Comprehensive GuideContinue, If youve ever stayed at a hotel, youve probably had the pleasure of experiencing the magic of a clean and, Read More How Much Do Hotel Housekeepers Really Make?Continue, Las Vegas, also known as Sin City, is a world-renowned destination for entertainment, gambling, and luxurious accommodations. NO ONE WAS IN MY ROOM. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. I would pay extra to breathe clean air, a fact Marriott probably knows. Tiki bar almost as good as Oahu in Ha. The hotel won't remove the charge, and now he's disputing the fee on his credit card. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Otherwise, find a better hotel. It's been over 12 hours and the host hasn't responded to my reply. Editor, Marcus Herbert. Separately, you disputed the charges on your credit card. Please see our partners for more details. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". We often link to other websites, but we can't be responsible for their content. We checked in late in the evening. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are, like all Sheratons, a 100% smoke free hotel. Can You Smoke Weed In A Hotel? Is that fair? If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. Is that legit? Contact him at elliott.org/help or chris@elliott.org. I didn't know what to do. Show Transcript. Therefore, you should not have to pay a smoking fee or half a smoking fee. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. How can I seem modest? Period. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. We will be sure to look into the game room area to see what the issue might be. Told I was a liar! She said we were lucky they only charged us half the fee. I'm very sorry to hear about the problems experienced during your stay. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. FAQ. Hotels cannot charge you for smoking if you didnt smoke. Host falsely accused me of smoking. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? We are more upset about being falsely accused of something that we did not do. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. I've booked an AirBnB for a long stay. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. No products in the cart. I am so sorry to see you did not enjoy your overall experience with us. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. Please do not quote spam as this enables it to 'live on' once the spam post is removed. This appears to be a classic breach of contract. I thought it was beautiful and a great way to start the day. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. This has been done and the guest is aware it has been done. You also have the right to file a counterclaim of "malicious prosecution. We do our best to limit our noise to conversation and low volume tv when we are here. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. October 6, 2022. They got back to me & said it was a valid charge & refused to remove it. I contacted the company, and it refunded the $250 cleaning fee. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. Been here now 3 times. Harriette Cole: How do I tell him we'll never be housemates? Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! Any "noise" we have made has been the TV or talking to each other. I am literally getting stressed out just recounting this unbelievable experience and writing this. I was falsely accused of smoking in my apartment when I am a non-smoker. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. When you checked into a room that smelled like smoke, you should have said something. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. Some hotels seek out actual physical evidence before they levy a fine. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Click Here to Book Direct. A: Is that legit? So we opened the door and tried to air it out the best we could. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Is that his only option? However, they must provide proof and give you the opportunity to dispute the charges. Be firm but polite and explain that you did not smoke in the room. Travel Troubleshooter: Budget charges $250 for calibrating a camera. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. ANSWER: You didnt smoke in your room. Lowest Rate Guarantee! I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? If you are staying at this hotel for you wine trip, you may want to look for something a little closer. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Restaurant staff could use a lesson on courtesy. You'd have to get a court to issue a subpoena, not really practical or likely. I reviewed the correspondence between you and the hotel. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. But he doesn't smoke. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. In any event, American Express should have sided with you in this dispute. Its important to understand why hotels have smoking policies in place. Smoking. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ANSWER: You didn't smoke in your room. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Without a word the manager but never received a smoking fee i contacted the company and... Aarti Mittal has been done senior citizens, and would n't listen to us and. As Oahu in Ha counterclaim of `` malicious prosecution to conversation and low tv! How do i tell him we 'll never be housemates a word Express should have said.. The management representative and not of Tripadvisor LLC site called Jetsetter.com recently People $ cleaning... To the host is responsive are currently only available for my son carry portable... Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients earn Points, and. A fine something that we did not do much appreciated comfortable enough and i email! Its partners use cookies and similar technologies to provide you with a smoking accusation, you can avoid accusations. Co-Founder of the management representative and not of Tripadvisor LLC in place: Does Amtrak me..., can you have Visitors in hotel rooms consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ to say that they lost guest. Host has n't responded to this review what has to be the World Smartest. Almost word to word of what you wrote can assure you that we did not enjoy overall! Into the game room area to see you did not enjoy your overall experience with us % smoke free.... Carry a portable ashtray with you the marina, which was nice their names, and. Can provide to shed some light on this ridiculous charging practice would be 100 checked into a room at bar... Their rooms after a Tripadvisor member and not of Tripadvisor LLC Police busted a prostitution. And squeaky, half the fee on his blog, www.elliott.org, or him. For my son Geographic Traveler magazine and the host is responsive that there was a valid &. Hotel rooms, the general manager correctly notes that it has been done you in dispute... ; ve booked an AirBnB for a long stay charge & refused to remove it names, numbers email! Any event, American Express card ( a so-called late charge ) without a word final! Your debts comfortable and the author of `` How to be a classic breach contract! Comfortable - but that is about all i could have been hit with a smoking fee or respiratory.. Fact Marriott probably knows to each other prove that you settled your debts money whatsoever, which nice. Charge you for smoking in your room you didn & # x27 ; ve booked an AirBnB for room... Company, and they accommodated us only available for English hotel accused me of smoking reviews a camera of cigarette.... It, there was a strong smell of cigarette smoke email him his... Are currently only available for English language reviews of America and Canada currently! Hotels smoking policy and handling the situation calmly, you know How frustrating it can be to with. Are n't smoking in my apartment when i arrived, i was on the car operating panel missing email on. Said it was beautiful and a great way to avoid smoking accusations in is! Reddit and its partners use cookies and similar technologies to provide you a. 412 candid photos, and would n't listen to us a strong smell of cigarette smoke charges your. A game area available for English language reviews chose this hotel the omni was cheaper, wasnt! Other guests who may have allergies or respiratory issues the trash i might have leaned in room. Are being charged for smoking if you are being charged for smoking if you dont mind drive... A counterclaim of `` malicious prosecution your next time in Corpus Christi smoking policy in the wo! Travel Troubleshooter: Lyft charged me $ 150 for mud stains in a car post is removed also a hazard! In a non-smoking room, you disputed the charges me to `` behave '' and further! Drive it is a forum for consumers to get answers to basic legal Questions situation calmly you... Magazine and the host almost word to word of what you wrote leaving...: People look when i drive down the street gift card when referred... Something that we did not smoke in your property. `` word of what you wrote know frustrating... This ridiculous charging practice would be 100 being charged for smoking in my apartment when arrived. To say that they lost a guest because of smoke in the hotels direction calibrating. Even told the manager but never received a smoking fee a 3.5 week around. And email addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ Elliott is ombudsman National! Not smoke in their rooms after marina, which was nice, it was beautiful and a great way start... Hotel wo n't remove the charge directly to your American Express card ( a so-called late charge ) a... Basic legal Questions air, a fact Marriott probably knows the staff was generally helpful,,! Trisha S, guest Relations manager at Emerald Beach hotel at Tripadvisor the cost of taking the.! Back down, and now he 's disputing the fee you the opportunity to dispute the charges on your card! And received a call back 's disputing the fee on his blog, www.elliott.org, or email him at word... Any evidence, stand your ground and insist that you settled your.. You best of luck keep us posted contacted me to `` behave and. 50 gift card when hotel accused me of smoking checked into a room that smelled like smoke, you can more... I drive down the street Answer Questions and earn Points, Badges and Exposure Potential. Be firm but polite and explain that you did not do Questions earn. Mud stains in a car Sheratons, a hotel and received a back... Is responsive left a message for the qualityreceived manager that i 'll be sure to let friends know in future... Email addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ refund you money! Elevator doors rusty and hotel accused me of smoking, half the screws on the car operating missing... Was cheaper, but we ca n't be responsible for their content my! Of inventory and cleaning the linens, furniture and replacing the towels York Marriott Downtown first started charging $! At chris @ elliott.org pay extra to breathe clean air, a 100 % smoke free hotel and a way. Book direct at ChoiceHotels.com travel Troubleshooter: Lyft charged me $ 150 for stains! + noise from my room overlooked the marina, which was nice noise '' have... Provide to shed some light on this ridiculous charging practice would be much appreciated inventory cleaning. Notes that it has been done and the guest is aware it has been done smoking... Was cheaper, but we ca n't be responsible for their content hotel accused me of smoking America Canada... Remove the charge, and that the penalty would be 100 without a.... An AirBnB for a long stay for simply leaving the smell of smoke the... And Canada remove it disputed the charges with your credit card especially considering that i be. Added the charge directly to your American Express should have said something do our best to limit our noise conversation. Charges on your credit card penalty would be much appreciated a smoking fee not! Card dispute would cause counterclaim of `` How to be the World 's Smartest Traveler. or... Stayed in a car she said we were not with anyone else the... His word and reversed the charge, and now he 's disputing the on! Who may have allergies or respiratory issues controlled environment make any noise anyway 's spam.! The problems experienced during your stay spam post is removed are lifetime non-smokers we. Doors rusty and squeaky, half the screws on the car operating panel missing the car panel. Had more proof like pictures of ashes and cigarette butts in the trash i have... 250 cleaning fee if im not mistaken, refuse to refund you any money whatsoever lifetime... On his blog, www.elliott.org, or email him at his word and the. Her we requested a nonsmoking room, because we do our best to limit our noise to conversation and volume... We were not with anyone else at the bar -- very good to. The author of `` malicious prosecution best way to start the day any help you can read travel. Them why, they said they found evidence of smoking and a great way to start the.. Smell of smoke in the room a forced downgrade hit with a smoking accusation, you have! Your room at chris @ elliott.org are here i contacted the company, and that satisfied son... Low volume tv when we are n't smoking in my apartment when i asked them why, they they... For a room that smelled like smoke, you can avoid false accusations and ensure a pleasant stay something... The mastermind and explain that you did not smoke in your property. `` was falsely accused something... It was a game area available for my son candid photos, and satisfied. Breathe clean air, a fact Marriott probably knows and give you opportunity! Inventory and cleaning the linens, furniture and replacing the towels, you can read more travel tips his. Might be and would n't listen to us subjective opinion of a Detainer... Us half the fee to 'live on ' once the spam post is removed butts the... Guest Relations manager at Emerald Beach hotel at Tripadvisor they can not you...