The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I have done multiple sales on Mercari. Review AdvisoryHQs Termsfor details. The company has three offices in Japan and three in the United States. Tip for consumers:Buy at your own risk! As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. When you click this button, youll see a contact form, and beneath that form is the Mercari contact number. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Privacy Policy. Im also contacting the BBB. I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. Why not take that garage sale online with sites like Mercari? : r/Mercari. Many pictures. After doing that I still can't touch my money. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. And what is not eligible for return or refund: Item was accurately described. Then once the item sells, you ship it to the buyer. I would not use this platform. I saw the part did not fit my machine. In the eCommerce space, there are scams everywhere. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. I would give a 0 rating if I could. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. Don't say shipping unless you follow up. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. We also ensure all reviews are published without moderation. I am always open to offers and often accept . Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. But there is no time limit to when Mercari will give you your funds if you don't rate and complete the . Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. Popular Article: Is OfferUp Legit or a Scam? All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. That's not bad at all. Review fromDavid B. It all depends upon who is on the other side of the transaction. WORST WORST WORST. I made multiple purchases on both mercari & poshmark. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. Safe? When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, But the answer to how to contact Mercari by phone IS there. Mercari sent me a return label, which I used to send back to the seller. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. He then refused to sell to me or accept text messages. No packaging. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. While other services promote contactless sales, they dont enforce it. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. Contacted seller response was not helpful. You just need to rate your seller in order for payment to be released. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! Companies can ask for reviews via automatic invitations. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Even looking closely at the photos of the ad enlarged ended up showing the seller was lying. Poshmark handles purchasers inquiries seriously & logically. I saw the part did not fit my machine. While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Then theres the risk of bank details being stolen and identity fraud. There is no help center. They also let us know that the transaction is complete so we can pay the seller. Rude, rude, rude. However site issues and poor customer service response is frustrating for veterans. How convenient it is that they do not haveba option to report damaged items. I tried so hard to be reasonable, and patient. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. Then theres the limitation on what can and cant be sold on the service. Cookie Notice The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. For both seller AND buyer. Save your time and money and go with poshmark, Mercari has too many seller cancellations. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Could use some work, ease of use for beginners, frustrating for veterans. Why would I need to make any changes when there are no changes? i'm so pissed i have emailed them so many times!! Tip for consumers:Dont waste your time or money. It all sounds great, but is Mercari legit? Mercari is all about the images, that is taking photos of the things that you want to self. I duly left the information and waited for a phone call. I joined Mercari because its the only place that I could sell my open perfumes. 57K subscribers in the Mercari community. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. I'm sick of paying outrageous shipping fees. I've read reviews and this has happened to more people than can be called a coincidence. However, she went and wrote me awful comment and that I hounded her and more. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . And since I only have 7 ratings, so that poor rating really stands out. Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. Its not like I went over the time period I had to ship. So I lose my money and dont get to keep the incorrect item. Upon approval, theyll receive a prepaid label to return the item to the buyer. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. does anyone know if they're will be a chance i can get my money back ? Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. How does Mercari work when it comes to getting your money? As a seller you will receive a notification of this including the offer price. Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. Customer Service is terrible. Avoid at all costs! The mobile selling app was praised for its simplicity, though sellers want greater functionality. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. The buyer assured me that it was authentic but that was not the case. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. This is Mercari: The Selling App. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. Under Mercari terms and conditions, you will have three business days to send the item. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. We found millions of reviews for Mercari. SHOP If you are thinking to switch don't rush. So, for some people, the site is a great way to offload some unwanted items for cash. If you are fine with losing money just to avoid a possible bad rating that is your choice. Mercari will not allow a return on a falsely advertised sale. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Don't like it? Mercari will always side with the buyer. Too much is going on for Mercari themselves not to know. I don't understand how Mercari allows this. Too many sellers who sell to a buyer but won't ship the item. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. When trying to call the company, the message said that I was out of the calling area or no one was available. So clearly, a lot of Mercari victims already have been in contact with them. Changed mind. I have only been using Mercari for about two months. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. The seller used an undeliverable address, so it was shipped back. One of the biggest concerns many people have when using an online selling platform like Mercari is security. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. It takes too long for Mercari to send you your money after the sale and now they won't pay me at all for sales I already made. Whether that entire process goes as smoothly as it seems is another story. Bought a bag for my wife to replace one that broke. Products used:None, seller failed to include power cord and lied about listing. I purchased from 6 sellers and had an issue with 5 of the items. Archived post. Just shame. Have u addressed any problems listed? I don't know if I can/should dispute it or just let it go, it just caught me off guard. They did not attempt to resolve it at all. I attempted to make a purchase from Mercari.com. Scroll down, and youll see a button to contact them. I know what the perfume is supposed to smell like. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. Their policy is robbery. I have no desire to use them again so the credit is a waste. I sold an item for $12. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Others may want to as well. Poshmark is SO MUCH BETTER. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. They don't offer me anything. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. We urge you to be wary of using Mercari both for buying and selling items. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. Once your account is verified, you will be able to create your first listing and sell your first item. Buying online is often fraught with pitfalls and buying used items even more so. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. Each time I got a message from a rep, it said something different from the previous rep. Is Mercari safe according to those that use the platform? How, long does it take to sell a item on mercari? If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! To view your Ratings: 1. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. 1099-K Reporting and Disclosure Information. Waste of time! Yes they have my money and won't direct deposit..and i have emailed them with not anawer. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. He responded that I had a faulty app and that I was inexperienced using Mercari. 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