Satisfying our Guests is our principal aim. Please be sure that we keep on working to improve our services. Unless you want to walk a half mile to get there. We kept our room @ this one star, no room service, cheap alcohol resort so we could have dinner with family & ALL OF THE RESTAURANTS suck. He is a credit to the Bahia team. Let our professional staff help you find your perfect family vacation, weekend getaway, spring break vacation or that special honeymoon. Yes, its not quite luxury and could do with some modernising and better air con but it its arguably got nicer pools and. The buffet was HOT, it felt as if we were outside & was at least 85 degrees. (in 16 reviews), "The resort is amazing, nice food." If you have questions or concerns about your stay, call +52 984 875 5000 to talk to a Bahia Principe Grand Coba front desk representative. Therefore we would like to facilitate the reservations process with our telephone reservations service. I did note that there were a number of people who chose to wear masks on the trams, at the bars, and walking through the lobbies. Akumal Beach is 2.3 mi (3.7 km) away. We have just arrived home from 2 weeks in the Grand Coba. The bottom has no sand only stones and shells so you can easy injure your feet! We hope to have the opportunity to welcome you again in the future. They are representatives of the resort in whole. With travelling during pandemic times, we knew that things wouldnt be perfect for everyone but for us, being able to see and hug our amigos from the resort was priceless! the wait for cutlery and first water or coffee took at least 10 minutes on most days. Also some of the. hotel facilities located right at the beach vs. commuting to Coba and the beach (this might take 60+ min). The shuttle drivers are always happy to take us where we wanted to go. Various elements are spread across these sites E.g. Be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. All of the waiters were very attentive. I suspect theyll soon be modernised as they are a bit dated but being on holiday I dont need the Jetsons, just clean and comfortable settings and for the money everything was spot on. 1 hour per day free (subject to availability and Upon request,) paddle surf, kayaks, tennis, catamarans for hire, snorkeling. the beach for Coba guests is attached to the Akumal site and has its own dedicated beach bar for Coba guests. Access to entertainment and relax services at Grand Bahia Principe Tulum, International entertainment programs for adults and children (day and night), 1 hour per day free (subject to availability and Upon request,) paddle surf, kayaks, tennis, catamarans for hire, snorkeling. Dear guest Thank you for giving us your nice feedback about the time you had here. Also, the cleaning staff are thieves. Located in Akumal, this beachfront resort is next to a golf course and within 3 mi (5 km) of Akumal Beach, Yal-ku Lagoon, and Aktun Chen. If I could give less than 1 star, I would. Are any cleaning services offered at Bahia Principe Grand Coba? Recommendation: Take the $15 per person per day bracelet and use the Akumal. We believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfilment of our hotel standards. Food: the main buffet was quite repetitive and if you went after 8pm(ish) there tended not to be much of the themed meals left and it was just general cooking which was fine but it made dinner, like I said, quite repetitive. Rooms: our room was an excellent size with a generous sized bed a couch a large TV and a lovely balcony with a view of the Italian restaurant and small pools/a chill out area. The bed sheets were dirty & there was blood on the floor in the bathroom. Please see our partners for more details. Great stay! Please kindly excuse us for the unfortunate experience you decribed us. The distance between the closest airport, Cancun, and Bahia Principe Grand Coba is 55 mi and the expected drive time is about 1h 50m. The beach - This was my favourite area, to get to the beach youll need to get onto a buggy and it will take about 5 minutes to arrive. Copyright 2022 Northstar Travel Media, LLC. On average, you can expect to pay $1,015 per night in Akumal. Since HotelsCombined searches many hotel sites at once, you can find discount hotels quickly. So, I called the resort myself & booked a room @ Tulum (a definite upgrade). Perched in coastal region of Riviera Maya with contemporary rooms overlooking the beach - 45.6km to Cozumel International Airport. There wasnt a huge change in the buffet since we went in 2019, other than enforcing gloves and the buffet was not as large as before pandemic times given that the occupancy was about 50%. Also they forget to mention that you cannot use certain places from the beach and if you want to use it you can pay 15 USD PLUS like if it wasnt enough with the price we pay per night But well pretty average the rooms and the surroundings. Access to the la carte restaurants of the Grand Bahia Principe Tulum, except buffets. I have reported to the department in charge and a proper follow-up to your comments will be given right away. Top room amenities include a minibar, air conditioning, and a flat screen TV. Thank you for your constructive feedback and we hope you are able to give us another chance to offer you a different experience. We will share this review with our entire team in order to let them know where we need to work harder. A look at what went into Scenic Group's planning and execution of the sailings that include a visit to the Floriade flower show Summer reading assignment: Autobiographies by Chris Blackwell and J. Robert Harris reveal as much about the world as any travel Like the rest of Europe, Portugal is baking right now. Carretera Chetumal - Cancun Km 250, Akumal, Quintana Roo, Mexico. They dont have everything, and it isnt top shelf but if youre happy with Havana Club, JD, Bacardi, Smirnoff etc youre good. Which room amenities are available at Bahia Principe Grand Coba? Is parking available at Bahia Principe Grand Coba? Temperature checks and hand sanitizer are required at the entrance of buffets and restaurants, as well. The temperature at the restaurants and bars felt around 85F and sitting under the fans helped. They say they have unlimited Wi-Fi but if you want any viable. Tropical parties, scavenger hunts, Olympic games, contests, karaoke, theme nights. Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Rooms - The rooms are a decent size just as per the pics on here. A special mention and thanks to Juan the bellboy. We slept on top of the covers & went back to the desk in the morning. I would say a majority of people wear their masks in enclosed indoor spaces, and everyone is required to wear a mask at the buffet, as well as wearing a glove to get your food. Servers are running usually with 1 glass of something and try to hide or openly ignore you!!! He really made an effort to ensure my mum (who has a disability) was able to get around the resort with ease and he was so kind and helpful. Animation was good, they did something all day long at the middle pool! The sea is amazing, the warmest sea waters Ive EVER been in and Ive travelled to the Caribbean, Miami, Turkey, North Africa but this was something else. If we arrived at the pool after 3/3:30pm we would usually be able to get some space then so we done that a few times. 12:00 PM is the check-out time at Bahia Principe Grand Coba. Can advisors add a surcharge to cover credit card fees? Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Situated in Tulum, Anah Suites Tulum provides 4-star accommodation, as well as a private beach and an outdoor pool. Hacienda: The Hacienda was a lovely addition to the usual hotel stay the only thing I felt was some of the sellers would be quite pushy and rude, we were looking at a football top for my husband and we were told 1200 pesos, we said we would come back later with cash as we were only really down looking at that point and the seller said we should just put it on a credit card because if we came back later it would be more expensive..Needless to say we didn't buy it and went elsewhere (we got the exact same thing in PDCarmen for 40 USD so we were quite happy). But if you are traveling on a budget I would suggest staying home because this resort is not worth any expense. There are irons (and ironing boards) at the property too. Yes, free parking is available to guests. The bars - They do have branded spirits so just be sure to specify what you want. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Does Bahia Principe Grand Coba have airport transportation? Boasting outdoor tennis courts, an outdoor pool and a private beach, Bahia Principe Luxury Sian Ka'an is situated in Akumal and offers comfortable accommodation. The staff are truly so happy to have visitors back and it is shown through their hard work and positive attitudes. The Brazilian, Mashua, and Mexican were also all excellent I must say. Our philosophy is focused on our guests satisfaction and we will do our best to change your perception. Building 27 is has a view of the quiet pool, Dear repeat guest, On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort once again. The maid regularly would move things which was slightly frustrating and would forget to leave clean towels so we had to phone the concierge services a few times to ask for more towels..this was a slight inconvenience but nothing that would put us off. Secrets Akumal Riviera Maya All Inclusive-Adults Only provides 5-star accommodation in Akumal. It is a challenge get in and out the ocean! It was literally warm! Karla wished us a good stay, and if there were any problems, concerns, or special requests, to contact her. It is located a brief walk from Mayan Ruins of Tulum. We went to the front desk to complain & they were not accommodating @. Everyones room was fine and where there were minor issues the hotel fixed it (E.g. Xel-H Park and Dos Ojos Cenote are also within 9 mi (15 km). Chetumal Benito Juarez, km 250 Local B. Mpio de Tulum., Akumal, Mexico 77760, Crta Chetumal Benito Juarez. Late check-out may be available, but needs to be agreed with the hotel. etc. The basics of hospitality are not evident at this hotel and I would definitely recommend not coming here. all. Chetumal Benito Juarez, Km 250 Local B. Mpio de Tulum. During our room move the hotel was not willing to give out new room keys and said a porter would come to help with the move. They also offer jet skis but they are provided at an extra charge. It also provides 24-hour room service, a diving centre and massage services. Km 251 Carreterra Federal Chetumal, Akumal, Quintana Roo, Mexico, Carretera Federal 307, Km 254 600, Akumal, Quintana Roo, Mexico, Carretera Chetumal, Puerto Juarez KM 256-100, Akumal, Quintana Roo, Mexico, Km 250 Carr Federal a Chetumal, Akumal, Quintana Roo, Mexico, Lot 36 And 37 Aventuras Akumal, Akumal, Quintana Roo, Mexico, Km 104 Carr. Dear Guest, On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Coba ! more. The aquatic park for kids and the entertainment guys are good but the food is not good very disappointing from that side I think I could have expected more from this hotel. We really regret our services could not meet to your entire expectations, be sure we constantly work with our staff in order to improve the services and attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to be better every day. Receive our warmest regards from Mexico, Arnold Domnguez Bahia Principe Grand Coba. My coffee maker didnt work, called them and they changed it). Room air con does not turn down sufficiently to actually cool the room. Our best regards from Mexico, Arnold Domnguez Bahia Principe Grand Coba. Breakfast service is also poor you are seated or rather generally pointed to a table that is more often than not not ready with cutlery. (The pool waters are warm too) Lots of fish to see so take a snorkel and check out the sights. Bargain for the money. Chetumal Benito Juarez, km 250 Local B. Mpio de Tulum., Akumal, Mexico 77760, Crta Chetumal Benito Juarez. Hostal El Padrino is situated in Akumal and is close to the area's tourist attractions. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The pool bar and the snack bar were both perfectly acceptable with no bad points. They have not enough chairs anywhere, not at the amphitheater not outside! Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Del Sol Beachfront is located in Akumal and provides guests with free Wi-Fi. It is our best reward receiving your recognition to the personal attention our staff offer. Bahia Coba, Bahia Akumal and Bahia Tulum. Amenities are in all rooms unless noted otherwise. Christian and the other bell hops were very welcoming and helpful. It is a real pleasure to read your kind words and to know you could enjoy the food selection, drinks, rooms, the beautiful beach and more! Remember to be patient, be kind, relax and youll have the best vacation! Consider visiting Xel-Ha Park, a popular landmark that can be accessed from Bahia Principe Grand Coba by various forms of transportation. Guaranteed best prices on Caribbean Vacations. Our best regards, Arnold Domnguez Bahia Principe Grand Coba. Dear guest, We would like to thank you for taking your time to share your perception about our hotel. Taxes and fees that are shown are estimates only. The beach is not close you have to Dear Guest, We would like to thank you for taking the time to write us your comments about your stay in Bahia Principe Grand Coba. We are glad to know that we accomplished this goal with you. else we needed to contact her. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. Shallow waters mean the kids can enjoy snorkelling too and as a parent it felt safe. Our aim is to get the maximum satisfaction of all our guests, even more when it comes to our frequent ones and we are glad to know that we accomplished this goal with you. We hope to welcome you back in the future, it would be wonderful to say hello to you again! Many of the staff have returned and all the new staff we encountered were doing a great job! If youre looking for a fair priced hotel away from Cancun then the Coba is still worth staying at. HotelsCombined searches hundreds of hotel booking sites to help you find hotels and book hotels that suit you best. Wi-Fi you must pay extra. About what you expect from an all inclusive. We came here looking to buy membership but after 3 days its obviously not worth it. Which languages are spoken by the staff at Bahia Principe Grand Coba? Also Wifi was fine. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I could have done the move myself in 5 minutes tops had the hotel given me the keys. Attached a room bar picture, it was a joke! The beach availability is very limited and you will spend most of your time waiting for a shuttle to take you there. Satisfying our Guests is our principal aim. Yes, dry cleaning and laundry service are offered to guests. It also offers outdoor tennis courts, a Jacuzzi and an outdoor pool. Search cheap hotels with HotelsCombined. All Rights Reserved. Staff wore masks at all times, and we constantly saw staff sanitizing and cleaning the pool chairs and buffet/tables. Featuring a private beach and an outdoor pool, this 4-star resort is located in Akumal. The resort is nice but most all resorts in the Riviera Maya are, so no additional points there. We really regret our services could not meet to your entire expectations, be sure we constantly work with our staff in order to improve the attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to be better every day. There are no restrooms on the beach for the Coba hotel guests. Nothing of real value but if the resort employs thieves do you really want to waste your time here. What are some of the property amenities at Bahia Principe Grand Coba? Dear guest, First of all thank you for trusting the Grand Bahia Principe Cobal Resort to enjoy your holidays and for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations! They gave us 3 restaurant reservations that we never could use, no available times! What food & drink options are available at Bahia Principe Grand Coba? Beware when the staff doesn't want to help, they pretend not to understand. Which popular attractions are close to Bahia Principe Grand Coba? km 250 Local B Municipio Tulum, Akumal, Mexico 77760, Carretera Chetumal, Km 250, Akumal, Mexico 77760, Ctra Chetumal-Puerto Juarez Km 265, Xpu-Ha, Mexico 77710, Carr Tulum Boca Paila 3.8 Km Lote 48, Tulum, Mexico 77780, Carr. This is our motivation to continue exceeding our guests expectations. The food - The main buffet restaurant had a good selection of tasty food. We hope you give us another opportunity in the future to restore your confidence in our hotel and offer you a totally different experience. It also offers outdoor tennis courts, a swimming pool and a Jacuzzi. Does Bahia Principe Grand Coba offer any business services? If you need help, contact us by phone or EMAIL US. Gonna do a quick breakdown to answer the questions I had. is a different story! After 12 times, we still get just as excited to return and just as sad to leave as we did our very first visit. (The outside temp was 75-80F). You can return to this list any time via the navigation menus at the top of the page. The bathroom was a fantastic size and had a great showerthe bath plug didn't. Beautiful and peaceful nature. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. I could go on & on, but, I won't. Time travel to Dirty Dancing movie era vacation style. If you need to have clothes washed during your stay, you can take advantage of the laundry facilities and service at Bahia Principe Grand Coba. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. I'll provide a detailed breakdown of our experience if anyone is thinming of visitin, here is our experience: A SPEICAL MENTION: A huge thank you has to go to Juan the bellboy, he was outstanding throughout our whole trip. This is the version of our website addressed to speakers of English in the United States. At the main Coba lobby bar, Ofelia and Theresa were fun to talk with, smiling under their masks, and attentive to our needs. It provides complimentary Wi-Fi, an atm/cash machine and laundry facilities. On check-in, we were happy that they were able to accommodate our request for buildings. grounds than the Tulum hotel. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. No reviews found. km 250 Local B Municipio Tulum, Akumal, Mexico 77760, www.bahia-principe.com/en/resorts-in-riviera-maya/resort-coba. We all hope to welcome you back, to pamper you as you only deserve. Thank you for having brought to our attention your kind concerns; we are always interested to listen our guest's impressions, comments and suggestions. Secrets Akumal Riviera Maya Resort Adults Only, Bahia Principe Luxury Sian Ka'an - Adult Only Hotel, The staff was exceptional . They proclaim magnificent restaurants but what they do not tell you is that you get very little access to the eateries.