I used the standard white Nikwax on both my white and black Biom shoes. Color White/Concrete. I will not be purchasing ECCO shoes from now on. Thats what makes me angry the most! As the first pair were looking scruffy put the new ones on for our Chistmas walk only went a couple of miles, all the pimples on sole coming away and sole all sticky. Unfortunately the chances I ever go back to this place are very small, but at least they made the effort to reply and they promised me they will forward my complaint to those who need to need to read it. On the plus side, thats great. A couple of steps further to my office, the same thing happened to my right shoe. I own about 6-7 pairs of Ecco and have bought them for some time. Color Concrete. Two pair with sole problems. ECCO - Soft 7 Street Sneaker. Why would people complain if you had your shoes for more then 3 to 5 years?? I never took any of them back. The WHOLE Reason people bought Ecco sister because they lasted FOREVER. It was disgusting. All Rights Reserved | Company No. I will take my disintegrated shoes into their head office in person and see what happens. ECCO - Astir Retro Trainer. I have 2 pairs of lace-up semi-casual Oxfords (1 black, 1 brown)- great for business travel where I usually give myself extra time to explore, photograph/video, hike, rock climb, . Haig, would the Nikwax affect the warm grey leather? Guys women look at the shoes a man is wearing. Most will refund your money if theres anything wrong with the fit or the comfort. As an owner of an adventure travel company I take outdoor equipment/clothing very seriouslyboots/walking shoes, being on the top of the listwe recommend brands we trust based on performance. Dont think Id want to bother having them repaired at almost half the cost of the shoes. It doesnt sound like there will be any compensation. This is really ridiculous I like to think companies are smart enough to improve their design when a failure of this magnitude is revealed. The next day it seemed like I had stepped in gum, and chunks of the sole were falling off horrible. I paid about $200 for them, not really expensive but not exactly cheap either but I have seen shoes cost a lot less lasting a lot longer. After sending a mail with the pics of the shoes to the shop in Bredebro (Eccos headquarters) where I bought them, they finally replied the following: We are very sorry to hear about your experience with our ECCO shoes. Fortunately, I still have the box they came in, and I purchased them from Nordstrom, so Ill report back on what they tell me. We provide fast delivery services forNetherlands and International orders. No more Ecco shies for me. Will contact the company but not too hopeful about the response. ECCO Golf - Biom Hybrid 4 GORE-TEX. They seem to know there is a problem. They say so right on their website. [/quote] They also referred me to a company in CA called Newsole which said they could repair them. I wished I had contacted the company for a refund. All the other shoes up until then were amazing quality. These shoes were about six years old and worn about 50 times. I called Ecco and she told me my husband didnt wear his shoes enough and they may not be able to reimburse me if the shoes are over a year old. I had the Womens heavy duty hiking sandal, walked around in my garage, and both bottoms of the rubber fell off! Looks like Eccos creating jobs;-). The stitching, the leather and the feather, the D-rings, hooks, lacing, etc. Found this website. Do you know which formula of Nikwax you use? Please put any questions or comments here. I have Allen Edmonds I bought 15 years ago and they look and feel great. The best dress shoes I own are going to suddenly explode someday . Most comfortable Ive ever worn. Myself and my family buy many pairs of shoes each year, but we will NEVER BUY ANOTHER PAIR OF ECCOs! Does anyone have the email address of one of the executives? ECCO - Soft 7 Tred Urban Hydromax Sneaker Boot. Upon arriving at work, they left heal disintegrated with piles of black rubber(?) This Week, my husbands ECCO, black dress shoe.. the heel desinegrated. ALL elastomers, especially those grouped into rubbers deteriorate from oxygenation. Anyhow, I contacted the customer service in Denmark by e-mail and no respond, after my second e-mail they said that it will be forwarded to Swedish customer service and I still did not get any response after two weeks. Same problem. Color Black/Black/Black. Is this company connected to Ecco? You on the other hand d have always bought cheap shoes. My satisfaction soon turned sour though as we have just this week had 2 more pairs of eccos disintegrate, I will return to the store to see how we go with these but it does make you wonder why we should have to spend store credit on more shoddy shoes. I wonder what he was really thinking. Color White Cow Leather. Ive worn one of these & other still in box & I think never worn but despite this sole has totally rotted out. I called the US customer support line today (1-87-240-2365), and they are sending me a prepaid bag to collect the shoes. I had the business-casual shoes for work. Pasted as rich text. The first pair served me well for six-and-a-half years. I had never a problem with Ecco shoes until that pair. Unique to our industry, we make leather at our own tanneries and produce shoes at our own factories. He didnt ask them to destroy the sandal nor to not returned. We provide fast delivery services forSlovak Republic and International orders. Soles fell apart after about a half hour. Both the older and the newer pair (which I only wore occasionally) disintegrated and the sole completely separated from the leather as described in countless other cases above. No way! Unfortunately, all the ECCO shoes fade a bit. Post in PING G430 - Are They Finally Going Back to a Carbon Fiber Crown? The company did not help me at all. I have had Ecco shoes that I have bought from their store and have been very happy. They sent me a credit the previous time and I bought another pair, probably a mistake. Ive never heard any customer service/company that they destroyed the item customer sent them for fixing and never give it back to them. If your shoes have this problem, simply submit a warranty claim so the shoes can be sent in for inspection by our Quality Assurance team. ECCO - Street Tray GORE-TEX Sneaker. Only to see I am the only who had the heal on my shoes disintegrate. Sperry - 6 oz Cleanser, Protector, Refresher. Have contacted customer service (form on website now limited to 250 characters, or slightly bigger than a text message), will see if I get any response. In addition, dont get this Gummy stuff on your hands because its virtually impossible to remove without using an Industrial type of hand cleaner. The first pair were ankle boots from LL Bean made by New Balance and they cost about $100. They only sell shoes. I had the same disintegrating soles problem on two pairs of hiking boots. We provide fast delivery services forItaly and International orders. Color Concrete/Concrete/Sherbet. I put them away a few years ago and when l took them out to wear them to a funeral the souls started to desenigate by leaving hunks of black pieces all over the floor. Does anyone know if the new ones still have this problem. This time its a pair of casual shoes with what looked like polyuarthane soles, but its seems it was actually toffee in disguise! We provide fast delivery services forSlovenia and International orders. This should influence the way they are worn, stored, and consumer buying patterns. I live in Thailand where Ecco have a big presence including a factory (5000 employees). After two years they pretty much look like new. Many thanks, ECCO sent me a $200 reimbursement, which I spent on a pair of comfy leather-soled slippers. Foot Joy gave up the ghost two years ago so those of us that love classic dress style golf shoes with leather soles are SOL. Took it back to Nordstroms, they said mail it to Ecco. ECCO Golf - S-Three Boa GORE-TEX. By Color Black Cow Oil Nubuck. I will certainly never buy Ecco again. Color Black/Black. His shoes are about 6 six years old but rarely worn. Left a hell of a mess on the floor before I relized that all the black stuff we saw on the floor actually came off my expensive Ecco shoes. Of course, they are getting paid to wear the shoes and apparel with the corporate logo. Color Black. Up until that point I would have considered myself an ECCO ambassador. ECCO - Soft 7 Cloud Sneaker. Ive worn them daily, each about 4 years and considered them to be, if not life savers, definitely joint savers. Worn daily, the dress-type shoes have lasted me several years before the sole is worn enough to warrant replacement. They were closed so I had to use my credit card to pay for them but still there was an area to plug in coupon code, which I did. Nora May O, Sullivan. The soles and beginning to crumble/disintegrate and black pieces of the rubber are any where I have wandered to in the last day or so. I probably wore them 6 times. Im so thankful for this post, guys I just had my favorite Ecco walking shoes that I bought years ago completely fall apart on me while unpacking from a recent weekend trip. Two pair bought a few years ago. From now on its buyer beware with Ecco products. Incredible that without ever being worn at all, sole just disintegrating. After reading these reviews, I see that I am not the only person with the problem of the soles disintegrating. They have no rights to destroy the shoes the customer PAID and OWN. Thanks! What do I tell them the soles on my 8 year old sandals disintegrated? I live in Myanmar though where the climate is hot and humid, so I thought this might be the cause. ECCO Golf - Biom Hybrid I Hydromax. I have bought almost exclusively Ecco s over the past 15 years. We will go to an Ecco shoes store and see if they will replace. But I dont see any ECCO stores remotely close. All you above plz get intouch with Which especially the recent 2013 .I had a mega issue , andentioned to them which, they soon pulled there finger out & sent a voucher but it looks like the problem is still present , come on people contact which , also I will place on here a email address of a nick kelly at ecco , the more complaints he gets then maybe ecco will do somethin, Hi, not sure if you will get this as your post was 2013, I am having the same a problem with my ecco shoes and the company not wanting to help, if you receive this could you give me the details you mention of this Nick,Kelly, if you still have it. Color Shale Metallic Cow Leather. He couldnt get it fix at a local shoe repair so called Ecco and they told him to send it to them to take a look. Maybe when the time comes I would need a dress shoe I might have to think about Ecco for itbut for now all is good. Same breakdown of ECCO soles on new boots Feb 2016. All stories are all too familiar. I took them to two shoe repair places, both said they couldnt repair them, that the sole was rotten. ECCO Sport - ATH-1FM Summer Mesh Leather Sneaker. I posted my experience with 2 pair of Ecco shoes in 2012. Were they in heat, cold? if the customer says its over a year, deny everything This has occurred in less than 1% of our shoes and most often occurs with some of the older styles. buteman, January 26, 2013 in Golf Style and Accessories. Mine were a couple of years old, but only worn a couple of times. How ridiculous is this?! first few steps out of the closet and I thought I had stepped in something, tried cleaning the bottoms to no avail these things are like walking around with fly paper. Again, these boots hadnt been worn much, so the soles were obviously defective. I took them to a local repair shop and they told me they cant sew the soles because they would completely disintegrate. As if I had stepped in an acid bath. My husband had an ecco sandal and wanted to fix the back strap. Had Ecco hiking boots resoled by Ecco a few years ago, have not worn them since being resoled. With the original sales receipt, packed in their original box, I took them to the retailer (Letellier Shoes in Ottawa, Canada). Ecco is just another chump brand? The personnel manager gave me duct tape to hold my soles on so I could get to my car. I took them off the shoe rack and I had a gooy mess, incredable. Since shoes all were over $150 & there are 2 pair, $50 is a lousy deal to say the least. The second pair I just tossed in the trash. Any other equivalent, reliable brands you recommend? A recent complaint to the shop where I bought them originally in Auckland was received with the advice that I should exercise them more that Ecco shoes needed regular `workouts. I was out to a birthday dinner wearing a pair of lace-up Oxfords I havent worn much and they completely disintegrated.