I didnt have any issues getting my order. The high quality and price point is amazing. As of today (7/25/20) I have not gotten any order updates saying my package was ready to be shipped. You will not be happy. I commented that I was very excited to receive my products but i ordered on May 9th and haven't received anything yet. Very professional. Their products are salon quality and absolutely amazing. I find it sad when the owner of the company has someone that doesnt work for him running the comments. Also, I too had a horrible reaction to this system. Things happen, though, and when things go wrong don't expect any help from them. After filing I top coat the top and bottom of the nail. Tip for consumers:DO NOT BUY FROM THIS COMPANY, Tip for consumers:Products are high quality and work as intended, Products used:All products, soft gel nails, polish, gels, stickers, top coats, stones, files, efile bits, foils. If the 2 of us had one there must be many more. He's about as fake as those ugly $#*! Ive literally bought 3 bottles at $175 each. NOW THAT is a good business. They offered no resolution. Another major red flag is that only AFTER you place your order do you receive a massive disclaimer and release of liability for the company to claim no fault for leaking products, no cancellations it goes on and on. BIG MISTAKE. everything was packed really well. They told me it never arrived and was never in the mailing system. They attached a copy of a shipping label that had no tracking and told me to reach out to USPS. I emailed them about it and showed them the info they asked for and they told me I was sent the right thing. I waited weeks and then emailed them back. To be honest I didn't really rate the products when they came, at a cost of 160 I would have expected much much better quality. I placed my order on April 25,2020. Verification can help ensure real people write reviews about real companies. Ultimately I don't know if this company is run by a guy who simply got in over his head with orders and chose not to disclose that to customers or if there is actual ill-intent and fraud occurring. Today is May 31st and I still have no received any updates stating my order has been processed. I thought a company that so many professional nail tech you tubers highly recommend and promote would be much more legitimate than whatever is going on here. BBB Business Profiles are subject to change at any time. When I asked the customer service Dept. Don't waste your money on trash like this. I have tried to contact the company with no response. I read reviews and most were very bad, i decided to order anyways because i wasnt in a big hurry to get my stuff ( most reviews were complaining about ship times) It only took 1 week!!!! Whether it was scratched up, unevenly painted, or not painted correctly. Tip for consumers:The shipping times are longer during the pandemic in the U.S. They fired me as a customer.The worst company! The worst I have ever dealt with in my entire nail careeer. Since after things ship it usually takes no more than a week to get to me from them, I was starting to worry after 10 days. Alsoa girl left a youtube video with her experience with her 123 go nails bending and instead of being an adult and good business man he went on live and called her ratchet and unqualified to use his productsIll be using Apres nails instead. I haven't received hundreds of dollars worth of product. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I ordered two sets of premade nails, both were supposed to be pink/pink glitter but i received clear sets of the wrong shape. Love the fast shipping. Their offer? Handling times are based on geographical locations. They did not provide tracking. I tracked the items and they stopped in Atlanta Georgia. I emailed the company the same day with Photos. I'm so annoyed and tired of waiting. They sent me a damaged item which they wanted to resend with my outstanding order which they didnt do. Thank you for reading my novel of a review, and I hope it helps someone! Did your friends or family notice a difference when you used enailcouture.com products? Love everything about their products. I notice Max is currently posting nail videos on his IG page but has not addressed all the customers that paid for products and still have not received anything. That is what I did and had no issues. Refuse to buy another item from them. I haven't ordered from this company in over a year but needed to start doing my own nails again because of COVID. I ordered 95$ worth of Items and payed for next day shipping sadly upon checking the tracking the next day my order won't arrive until Monday which w a s not what I paid for. A lot of the products we use can cause reactions, some very painful and serious. BBB is here to help. The order was received 1/15 but missing an item. They state they are responsible for their own websites content and refuse to help in any way. The product was wrong for one of the items. My family owns a business so i am more understanding of these things but still we would never ever treat our customers like this! Fine product. It seems he can get products out to popular YT nail artists on time for reviews, but he can't fulfill his paying customers orders. How many of you have had burning itching fingers using this system? I didnt realize how desperate this company was for money and clearly reading reviews they are pretty desperate. Then, those 123 Go gel nails! I placed an order on 5-19-2021 with enailcouture. On 5-29-2021 they emailed with a resolution. Did you experience any bad reactions from using enailcouture.com? In the mean time I purchased items from AliExpress and Kiara Sky, fantastic delivery times especially KS, and much better quality items. Please think twice before shopping with Enailcouture. Shipment of goods is within Australia only. I took pictures and showed them the package was labeled right but contents were wrong. This company touts itself on being "made in the US" and is based in Arizona. This is a joke. I emailed again telling them I was still waiting. I have placed several orders with ENC. As expected I never heard back and ended up having to spend $40 more on amazon in order to get the products from a third party seller. We use dedicated people and clever technology to safeguard our platform. I love everything from Max Estrada. January 23rd I ordered a large order. Told me to keep all items in my order and sent me an entirely new order with the tips and a whole other Extend gel (for the issue I had)oh and did I mention because of what max (enail couture owner) said about that girl, and made her extremely upset..Apres sent her a package with their new products to make up for the actions of another company. It was beyond unprofessional and this isnt the first time antonia has made dcomments to thers if you go through his videos she is always there, must not have anything to do in her time but troll comments and run his business for him. Customer service is awful!! Fast shipping. All of his products are well made and I use them regularly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is insane. I have been ordering from this company for years and love their products. Hema is a chemical found in some nail products. Completely satisfied. I'm going to contact my bank and BBB and never order from this jerk again. Tip for consumers:Buyer beware! So, TL; DR-I received terrible customer service from this company, asked for assistance and was 86ed from ordering from them because I asked for said assistance. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you Max, cant wait to use my new stuff. I have emailed them twice and just get an automated excuse about what orders they are working on ( and it never changed numbers). I am pleased with my purchase experience with ENC and will continue to purchase from them for all of my nail care needs. I placed an order 1/1/2022. A shame, as I really loved the products. I was trying to put in a discount code and some how ended up checking out through the shop app. I'm a salon who will use enail, until I retirethanks max ! Products used:Nail, nail files, polish,
Wrote to them twice and got the covid excuse too -and that my order was in queue for shipping. As of recently there shipping times have sped up tremendously and you are getting your orders within a week their products are fantastic Very comprable to apres and half the price. Bad reactions to products.and no returns. Still no shipping info, emailed them for them to say it will take 8-20 business days plus standard shipping. Since then I have not received an update and sent numerous emails, no response. We use cookies for analytics, personalization, and ads. I know its long but worth it. I placed another order on 2/1 and received it on 2/3, so when I still hadn't received the replacement item, I emailed back, but it took 3 unanswered emails to finally get a reply. I filed a claim via PayPal and now they want me to send back my whole order. Needless to say, I feel pretty conflicted as to if I will ever even receive my $250 order. This company is AWFUL. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I specifically ordered oval so I would be able to use them when I game. They have mixed acrylic liquid and changed their monomer which they dispute doing . The product was received quickly since Im just a state over. Just a few layers of builder in a bottle works along with any color and top coat. I waited over 3 months and then had to request a refund. Good luck if you try this system. I placed an order and have not rceived a confirmation email about my order no proof of order at all and I tried emailing and get no response I just want a confirmation email with a order number also can not cancel my order because I have no proof of order besides my bank statement. That being said over the last several months enailcouture is experiencing a massive delays so you should not be concerned unless it's been more than 3 months orders are massively massively behind about 30 business days before they ship out. I recently purchase some nail products from Exclusive Nail Couture via their website. They first said No Refunds! Hi i ordered a package the package name is danica i didn't receive my package and i order long time ago can u tell me if u shipped it or not
When I asked about the status if my order, I got an email back explaining that orders were backed up and mine should be going through the next week. From May to October (I believe) they sent out an email to all customers saying that there were back up orders. It's a SCAM, it's taken my order over two months to "process". I have been a customer before Covid, during Covid and after. I purchased items on June 16th, 2020. If the 2 of us had one there must be many more. I ordered 2 packs of the French manicure nails. I received an order on April 7th, and there was IOU attached to the receipt about my missing coffin nails. I LOVE their products! It's very clear that not much investment has gone into this company and yet the owner brags and is nasty all over his social media posts about how his company and products are the best in the land. You use expensive skin creams, eat nutritious foods, and drink lots of water. Here we are 7 months later and still no product. Migraine from his nasty monomer that leaks everywhere. I emailed them only to receive a lie saying ups doesn't deliver on weekends after that I called and checked and wouldn't you know it IT WAS A LIE ups doesn't deliver on weekends and the custom service decided to lie to ovoid refunding me the shipping since it wasn't what I asked for then tried to throw a crappy 15% coupon that literally doesn't even give me a decent discount will never order from again since they lie to cover their $#*!! My order shipped on 5-20-2021 and was received on 5-24-2021. First off, many of the negative comments come from people that were unhappy about shipping time. I ordered nail products from this company 197.36. Their shipping has improved dramatically now that the pandemic is controlled to the point were all my Packages in the past 3 to 4 months have been divered within 3 business days and I have gotten. No tracking and no idea on a carrier I cant. I responded to a comment there from someone wanting to order a product and hoping it would be there by her July birthday. They are not refunding people which is ridiculous because this wait is way too long. I have no problem with products Im in Canada and deal with Lucy Frank my poor review comes from me watching a live demo and giving props to his Canadian distributor when some girl by the name of Antonia decides that i have said to much and I am spamming the open conversation like it is her business. for me to get my stuff. I always got my packages in a fair amount of time. Places my order in June 15 and haven't received anything yet (aug 27). The products truly are amazing and good quality and I've never had an issue with reactions or the product not working as intended. Save your money. It feels like a "too bad, we already have your money and now there's nothing you can do about it" kind of vibe and it's extremely offputting. 33 BUSINESS DAYS later and still no updates or products received?! If you get lucky and there are no issues with the order you'll be very happy with the products. When I did finally receive my order I was extremely annoyed to find that all the gels (base coat, souffl or happy gel or 1, 2, 3 press on gel, top coat) were missing from my order. 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Very glad I tried them on myself first. I've found it works best to add a layer of builder to the underside of the nail as well. I ordered the long coffin 1, 2, 3 go kit that was supposed to come with the base gel, a gel to secure the nails, and a top coat. Let me clarify that I never said they were a rip off or questioned the legitimacy of his business. Backed by the National Science Foundation, How are we as customers suppose to support a business when. It makes me mad when people leave bad reviews about small businesses when its a tough year and there are delays because of restrictions regarding the pandemic. Despite the negative (and frankly mean in some cases) reviews, I'm glad I gave them a chance. I ordered and got it right away. I ordered and got it right away. Four days, tops. I gave ENC a chance, and they came through with flying colors. I'm always happy when I buy from enail couture, Please read. 123 false. I reached out to ask for tracking on 1/28 and they replied stating they do not provide tracking for replacement items. Enail Couture is my go to website when I'm in need of nail products! You're more than welcome to fill and customize the nail to your liking." I love enailcouture products. I'm also upset that I didn't do a better job researching reviews like those on this site prior to placing such a large order. They previously had a phone number listed but it is no longer on the site and I can't find it elsewhere online. My product was over $30 and Id like the correct product. So to me it seems like they shipped out broken stuff and didnt care. Products used:The only item I received (Nails), I ordered oval shaped nails from them and received long almond ones. I was just trying to answer someone's question. Not refund wrong and don't care only want your money becar full only take your money save your money don't order nothing from this company it's sucks. I put my first set of 123 on last week and today I developed a large welt on each cuticle. Whats pissing me off is the lack of responsibility. Similar products of the same quality can be bought elsewhere. I ordered again, many months later, only to have never receive my order. The xxl coffins and stilettos are legitimately the longest soft gel full cover nail on the market and they do have a nice apex to them. Not a nail tech. It also sets way faster which tells me they have changed it or added to their cotton candy monomer. Next, Happy Gel when it came out. Mant of the negative reviews are from people ordering during the pandemic and all shipping was impacted world wide. Shipping email with tracking on the same day. I chose to purchase from Max Estrada and Enail Couture because I really liked his tutorials and videos on YouTube and his company was fairly new and I wanted to support a small business. because I'm telling the truth. Every package has arrived in a timely manner, well packed and correct. International Association of Better Business Bureaus. Gorgeous color bright, sassy, empowering NO ONE WILL TAKE THIS OFF MY HANDS FOR FREE, It's very hard. The gel press on is a newer concept but there are a few other companies that have similar products that are comparable in price and quality that have received good reviews. Even with the pandemic there is no legitimate excuse for an order to take this long unless they are actively selling product that they do not actually have in stock and representing it otherwise. I recieved my stuff and half of the products have HEMA on the ingredients! I have purchased about 7 times from Enailcouture. I think many small businesses have been impacted by the Pandemic and many companies had to shift the way they had to do business. They are extremely defective. Possibly if you are happy to wait and are not put off by their terms of service which I reccomend you read carefully. When I attempted to contact them, they told me they arent liable for any damages and that I should have read the terms before I purchased (it was a 6 page terms and conditions) so I should have known that was bad news already just from that. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Their French Nail tips are advertised as Apply, adding a layer of Top Coat and Go. I only received 1 out of 5 items from my order. (During Christmas, the USPS noted in red that they were experiencing high volumes of mail, which has slowed down the mailing process). Love them so much! Stop leaving awful reviews for the shipping times. It has been more than 18 business days and still nothing. Lots of scams going on during this pandemic and I'm tired of it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I wish he would call me out of my name, I got something special for him! Claim your listing for free to respond to reviews, update your profile and manage your listing. contacts and wigs he wears. Orders will not be canceled, even if its taking them months to ship it out. I want to believe the former and truly hope that I receive my package soon but as the days go on, I become more and more skeptical as to if I've just had $250 stolen from me with no intention of delivering a product. I understand about Covid delays, but almost 3-months, and with no responses to several inquiries I submitted after 8-weeks had passed. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I purchased from being under the assumption their products were indeed hema free based on their website stating such. Are there other similar companies to enailcouture.com that are less expensive or better? Everything I have gotten is high quality and a great price. I bought 2 different styles of their French Style Tips. Loved the products- but shipping took 11wks! Took almost 90 days to receive, items were missing, and customer service never responded. HORRIBLE business. I was just about to place another $550 order like I just did 4 days ago but because of her ill go and spend that on my dogs instead. Their final email was telling me I should go with another company to better suite my needs. Is enailcouture.com a scam or a legit company? I will NEVER order from this company again. I then sent them more photos of the nail shape I got which was almond and showed them the photo of the oval nails online so they could see I was clearly sent the wrong thing. I just removed my first set and it did last for an entire month before lifting began to occur, but that's usually a matter of proper prep and application of product rather than the product itself. I have received packages from numerous other small and large companies in the US, Europe, and China since I placed my order with enail. It's truly crazy to me that the owner of a company like this would spend their time blocking people like me on social media rather than making sure his orders are actually sent out. I have no problem with product but the troll he has running his comments in his videos. I had to remove the nails and when I did I could see where these tips had left little purple spots on the sides of my nails that look like bruises. please. Youre better off going on wish.com and buying gel tips and using them. Customer Reviews are not used in the calculation of BBB Rating, of those, 9 complaints were closed in last 12 months. I wouldnt want them to go through what I did. Last week she showed me her nails where tiny hives had formed around her cuticles. I had read many of the comments and was debating whether to buy from them or not and decided why not. Products ordered were never shipped. Forget customer service, non existent! So I waited the few more weeks they requested. I then asked for a refund since I cant do anything with a broken item. I have had my nails done professionally for a decade, but with traveling I decided to do them myself. I have ordered from Enailcouture a few times with varying degrees of bad experiences. I was told they dont do tracking on replacement products. Love the products but horrible horrible company. I purchased items with missing items and they refused to send me the missing items. I haven't been disappointed with a purchases yet. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It's a shame because the products really are excellent quality and the brand anesthetic is on point, but their customer service makes me never want to recommend them. Youd get them quicker. ultimately I'd like a refund on any product I purchase that contains HEMA and the missing it shipped. I really hope no one else will have the reaction I did, very painful!!! I understood at first but now this is BS. Unless this company makes drastic changes with the way they treat customers and the way they operate as a business, I will never shop with them again and will actively encourage others not to order from them. (And no it was not a holiday or Black Friday). I told them to refund my money, I will be reporting this company to the BBB and I will sue Max Estrada and his company for fraud.