Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4. Even with low detection I still get human alerts all night long. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Best Regards, LaView Support Team. Ive had these for about 6 months and everyone got these for Christmas this year. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! I have these cameras for a couple of years, had an issue that made them go off line and now am unable to get back online since their customer service department DOES NOT RETURN CALLS and the only way i got through to them is by email and their response is "since we have not heard from you we ARE CLOSING your ticket even after i responded to their email with their request for documentation. I had a monthly fee for cloud recording of the camera. For the price, these are above and beyond what I thought they should be.. I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark! I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. It is not possible to make contact with the company. They replied to my request for return. WHAT CAN I DO IF THE CAMERA STOPPED WORKING? I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. Still, I could not get the camera to function. I want this charge refunded as they are not providing with me any services and have no intention too. After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" . AutoSounds Car Stereo1024 De La Vina St, Santa Barbara, California 93101Coordinate: 34.42013, -119.70478Phone: (805) 962-6111 (sbautosounds.com), 6. inCarBite2630 Strozier Ave, El Monte, California 91733Coordinate: 34.06004, -118.04949Phone: 85226356877 (www.inCarBiteStore.com). Either have one pointed at your front entrance or even just around the house to make sure everyone and everything is safe and secure. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. After significant difficulty the system was made workable. I haven't received a email back since. Several messages and an email were sent. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The cost is definitely worth it. Wish you the best. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Cons- the app is confusing to navigate if you don't like computer stuff. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There is no telephone support number and only an online message and email address to make contact. I recently had a camera that lost video feed. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. I intiated a E-mail with customer support on 9/11. My wife doesn't like it. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. LaView video surveillance system bought several years ago. You only get 1 square to block detection zones. Best Regards, LaView Support Team. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera. This time, I get emails back and forth about they can send me out another set and another option I can't remember, but I asked them how am I to know that the THIRD set won't do the SAME THING AGAIN. I had contacted customer service to assist me. Monitor your camera remotely.4. After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. I would also like my payment information to be taken off of auto draft, because there are no services provided. In fact, never, for the entire time I owned the system not one email support request out of many has been answered. It was okay until the Amazon ads started. I want this charge refunded as they are not providing with me any services and have no intention too. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. Per their website, this camera has/had a 2 year warranty. The software says incorrect camera password. Pros- very quick to live feed if you have svc. This device complies with Part 15 of the FCC Rules. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return. Their web site shows it waiting for a reply from me . but I have replied since their last email, with no response from them. Home LaView LaView F1 Indoor Security Camera User Manual, For step-by-step Mobile APP set up instructions, please read the Quick Start Guide included in the package or check out our Youtube tutorials. A visit to the base unit revealed that a new password was required. If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. ***** *******. And our technicians would be glad to assist you. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. this device must accept any interference received, including interference that may cause undesired operation. So they contacted me back via email. I called customer service on 9/12/20 and received a automated message that all reps were busy. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. What can be done to get them to service this issue. They would give me an initial reply, then ignore me, close that ticket. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. For more information, see the developers privacy policy. The camera is no longer working. It's such a shame for not being able to respond promptly due to the system glitches. I left all my info but never got a return call. Well guide you through the process. In these times with the digital age you need the help of having another eye around your home. The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. Shall keep you updated on this case ASAP and please mind the email box for follow-up. Then they close out my ticket for addressing the issue. So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. We would very much like to help but I am afraid this is all we can do for you. Then they stopped replying to my request for help. Why cant you create a scene that changes the light color? I have been trying numerous times to contact the Technical Support agents for this company. Worst if it's raining. There is only a voicemail that picks up each time. Please tell us if there is anything we can help with. As a matter of policy, BBB does not endorse any product, service or business. Easy to install. Eventually a new password was entered, by trial and error and contrary to posted instructions. A minimum of 2MBps is required to stream each 1080p camera. As far as the app its just as amazing you can control EVERYTHING from your phone and you can have multiple people on the account, you and your spouse can spy on the kids anytime I love the product and the app and recommend both to EVERYONE! On completion of this procedure no cameras are working. this device may not cause harmful interference. I was asking for it to be replaced. Contacted them, all of the same "troubleshoot" they told me to do i did MULTIPLE times and it still didn't work. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. The replacement has never been sent. So I contacted them in regards to this issue via email on there website. I want them to send the replacement doorbell camera. Then you have to go to playback and scrub through 24 hrs of footage to find that time stamp. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. Their tech support people asked me to try a few things for trouble shooting. We can leave and know that things will be ok. They kept going offline and online, couldn't always get a live view. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. Eventually the system was made workable, with remote viewing activated. The company has finally responded to me and refunded my money and cancelled my account. 12 cameras installed on apartment building for security reasons. (The consumer indicated he/she DID NOT accept the response from the business.) My only gripe is that the alerts page only shows you a screenshot and time. The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. If you live alone or with a family. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1. Narrative535 Mission St, San Francisco, California 94105Coordinate: 37.78898, -122.39829(getnarrative.com), 5. Device sharing: one tap to share devices with family members5. You can schedule times that local recording and motion alerts are active. You can scrub through the local recording with ease. Ended up getting a replacement set sent to me and had to send the originals back. Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? International Association of Better Business Bureaus. He loves the fact that hes safe when Im just down the hall or down the street. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. 1. I have tried to call their customer service to speak with someone in technical support over and over again. I am not requesting a refund, I just want to have the camera replaced. To view what triggered the alert you have to look at the time stamp on the alert. This is great! I have left several messages with no returns of my calls. RF warning statement:To maintain compliance with FCCs RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.which can be dewmiined by tuning the equipment off and art the user is encouraged to by to correct the if liefutlitt by one or more of the following measures: Reonent or relocate the recSing antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is corrected Consult the dealer or an experienced afroR, technician for helixRF warning statementTo maintain opmplianoe with KCs RF exposure guidelines,this equipmentshould be installed and operated with a minimtrn distance of 20 on between the radiator and your body, TEL: 626-566-7550 Monday-Friday Hours: 9:00AM-6:00PM PSTEmail: [emailprotected]Our professional techinicians are commited to reply all your requests within 24 hours If you purchased from Amazon, you can also contact our professional customer service team in your Amazon account. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. Love these. I comes with a 2 year warranty on entire system against malfunctions. A few months ago one camera died. BBB is here to help. LearnMore, English, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kashmiri, Kazakh, Kinyarwanda, Korean, Laotian, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Nepali, Norwegian Bokml, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese. I consider this matter to be resolved and case can be closed. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. We are on our way to fix it. Operation is subject to the following two conditions: The manufacturer is not responsible for any radio or tv interference caused by unauthorized modifications or change to this equipment. I would also like my payment information to be taken off of auto draft, because there are no services provided. My camera quit working on 9/11. Reference number 92192 was assigned to my case. BBB Business Profiles generally cover a three-year reporting period. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Warning to all potential purchasers: DO NOT BUY THIS BRAND. BBB Business Profiles may not be reproduced for sales or promotional purposes. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. I contacted Laview via phone on 4/8/2020 to seek technical help with my doorbell camera as it would not stop ringing after pressed. Easy connection: easily and quickly connect app to devices". Because I'm guessing they have something in their cameras that make them like a one use type of deal. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. 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Then when you click on it, it doesnt take you to playback that section of the local recording. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. I am satisfied I at least got something instead of nothing. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. We'd love to hear from you. I want to gradually fade through colors to match the changing colors of sunrise & sunset. I have left several messages with no returns of my calls. LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Many calls to Technical Support were required, and included many hours of frustration and grief. My order number is #*********. Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. You will not regret buy these cameras. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. After one week wait time no response has been received from the messages. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. Contacted laview AGAIN. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. The camera is no longer working. You could even have a yellow marker in the playback scrub bar to mark where an alert occurred. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. Acesss your camera from anywhere in the world3. I e-mailed company again today 9/15/20 and still no response back, refund of service fee for cancelled account for 10/11/20 and e-mail confirming that account has been cancelled. This case can be closed. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. Developers can show information here about how their app collects and uses your data. Then one day they went offline and I couldn't get them to work anymore. i want a refund since this company cannot warranty or help me for this issue and any future issue i may have. Wired connection so no charging and Batts. On 10/11/20, I was again billed for service that I had cancelled. The live view comes up fast and I havent had any connection issues yet. I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This worked for another few months then suddenly the entire system stopped being accessible online. It is perfect for home,office,business and all! i will have more info upon request, such as documentation and emails. Discount Two-Way Radio555 W Victoria St, Compton, California 90220Coordinate: 33.86856, -118.23113Phone: (877) 660-2298 (www.discounttwo-wayradio.com), 3. Set the second set up just fine. Connect your LaView IP Camera to the Internet2. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. They still have not fulfilled my request. I'm interested in safety not buying product. I asked the question again because that's not reassuring me that the THIRD set will work. THESE CAMERAS are useless if i cannot get them back online. I want to like it, but I can't. Etc. It just takes you to the live view. The communication is only via email that seems to back and forth with no results in addressing this issue. Obtain contact information and technical support. We can surely help you find the best one according to your needs. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I had a spare and installed it. This app is great for just being 6 months old. Its inconvenient and Id like to be able to click on the alert and it automatically take me to the corresponding local footage. We can surely help you find the best one according to your needs. We were not able to respond in time to a break in last February, that's how long we have been without, I purchased a Security system from LaView eagle-eye technology. Purchased the system directly from LaView in June of 2019. As of 8/27/2020 no replacement has been sent. Monney Car-Audio165B Constitution Dr., Menlo Park, California 94025Coordinate: 37.48452, -122.17347Phone: (650) 299-9991 (www.monney.com), 2. I cannot use my mobile version of the software. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. Looking forward to your reply and help further, wish you a very good day! So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. Copyright 2022 Apple Inc. All rights reserved. Made several attempts and now want to give up and find something else to secure my home.