I need a refund. Orders are processed in the order in which they are received. Thank you so much! We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. All Sparkle In Pink products are for use at your own risk. You should check the Privacy Policy frequently for changes. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. The scans simply say late in transit. Buy from them understanding that shipping can be an issue, many people have shipping issues and they are not quick to take responsibility for them at all. I then explained that since I wasnt getting the package anytime soon, I wanted a refund since I didnt get the goods that I paid for they then explained to me that after ten more days, ten more days than the 15 days I had already waited, I would be able to start the process of them trying to find the package. Excuse me you made the mistake and cant do anything about it? We process and ship all orders Monday through Friday in the order in which they are received. You can use that number to track your package throughcarrier tracking services. The package was shipped on the 18th of November, and on the 22nd it was scanned into a town 20 minutes away from me. MERMAID Gel Polish, Premium Soak-Off Nail Polish with Aquatic GLIMMER & Iridescent SPARKLE, Daisy Nails (with Glitter) Made in USA (Pink Powder (242)), FUNKAKA Glitter Glow in The Dark HTV Vinyl, 12 in x 8 Feet Glitter Pink Heat Transfer Vinyl (Glitter Luminous Pink), Sparkle Pink Eyelash Hello Gorgeous Throw Pillow Covers, Super Soft Square Cushion Case with Zipper Closure, Plush Cozy Pillow Case for All Seasons Use, Decorative Cushion Covers for Home Office Car, Hot Pink Glitter Sparkle Crow Beads Pony Beads Made in USA 6x9mm, Jefferson Iridescent Child, Kids Lightweight Sneaker, Melbourne Hardside Expandable Spinner Wheel Luggage, Pink, 3-Piece Set (20/24/28), Women's Short Sleeve V-Neck Long Evening Dress 09890, Womens Off Shoulder Ruched Bodycon Cocktail Dress Party Wedding, Pink Rose Disco Cake Pack x 2 units 10g in total (5g each jar) Oh Sweet Art, 3Pcs Baby Girl Outfits Set Long Sleeve T-Shirt Tops Flowers Pants with Headband, Vegan Nail Polish, Limited Edition Valentine's Day 2022 Collection, Pink, Pretty in Ink, 0.46 Ounce, Just Born Boys and Girls Newborn Infant Baby Toddler 2-Pack Hooded Bath Towel Set, Pink, One Size, Unisex-Child Modern Jogger-Debbie Sneaker, Glow in the Dark Gel Nail Polish Set - Neon Pink Bright Luminous Gel Polish Set Fluorescent Bright Nail Glow Gel Effect Soak Off UV 6 Colors Gel Polish for DIY Nail Art Design, Toddler Baby Girl Sleeveless Tops Plaid Button Summer Shorts Set Clothes Outfits, Set of 5 Bling car Accessories for Women Girly,Diamond Steering Wheel Covers Universal Fit 15Inch,Rhinestone Seat Belt Covers 2pcs,Glitter Shift knob Cover,Crystal Push Start Button BlingPink, Women's Lily Multiple Colors | Womens Shoes | Womens Lace Up Loafers | Comfortable & Light-Weight, xo, Fetti Decorations Hot Pink Iridescent Fringe Foil Curtain - Set of 2 | Bachelorette Party Bridal Shower Backdrop, Wedding, Birthday Photo Booth, GUAGUA Compatible with iPhone 8 Plus Case, iPhone 7 Plus Case Glitter Sparkle Bling Shiny Cover for Girls Women with Extra Ring Holder Kickstand Slim Protective Cases for iPhone 7/8 Plus 5.5" Pink, 9PCS Girls Hair Accessories Party Highlights Colorful Clip in Tinsel Hair ExtensionsSynthetic Straight Long Hairpiece (Rainbow Color), unisex-child Chuck Taylor All Star Low Top Sneaker, 60 Sheet Bulletin Board Border Shine Glitter Bulletin Board Border Decorative Bulletin Board Trim Poster Borders for Classroom Decoration (Gradient, Blue and White Pink), Women's Fashion Floral Art Sneaker Painted Canvas Slip-On Ladies Travel Shoes, Unicorn Backpack for Girls 4-6 - 16" Pink Unicorn Sequin Backpack with Reversible Sequins, 3D Ears and Horn | Unicorn School Supplies, Pony Beads Pink Glitter Sparkle Crow Beads Made in USA 6x9mm Large Hole, 20 Pcs Glow in the Dark Hair Extensions Clip Luminous Colored Hairpieces Party Rainbow Hair Clips Synthetic Neon Fake Hair Clips Hair Accessories for DIY Women Kids Girls, 10 Color (Curly Hair), Women's Chunky High Heel Sandal Strappy Open Toe Ankle Strap Dress Shoes for Women Bridesmaid Ladies in Wedding Bridal Evening Homecoming Prom, Hair Tinsel Kit Strands With Tool 48 Inch 3 Colors 1500 Strands Fairy Tinsel Hair Extensions Sparkling Shiny Silver/Gold/Pink Hair Tinsel Heat Resistant Silk Holographic Hair Tinsel (1500 Strands), Hickey Organic, Long Lasting, Moisturizing, Matte Lipstick Refill: Hydrating and Highly Pigmented Finish 0.16 Ounces (Hot Pink), Dip Powders dp.06 Coral Reef (Coral Pink), Glow in The Dark Body Face Glitter Gel for Women, 12 Colors Glitter Gel Makeup Chunky Fine Glitter, UV Black Light Glitter for Body/Face/Hair/Eyeshadow, Glitter for Carnival Party(Not Loose Glitter), 12 Pieces Pink Beach Ball 16 Inch Inflatable Glitter Beach Ball Hot Pink Swimming Pool Balls Large Confetti Beach Balls for Kids and Adults Summer Parties Supplies Hawaii Luau Party Favor, Soak Off U V LED Gel Nail Polish - Sparkle Grapefruit (018) 10ml, Maria-2 Clear Chunky Block High Heels for Women, Transparent Strappy Open Toe Shoes Heels for Women, Pearl Gel Nail Polish, Glitter Drawing Gel Polish Shell Thread Shimmer Mermaid Nail Gel Soak Off UV Gel for Salon At Home DIY Manicure, Biodegradable Holographic Body Glitter Gel for Body, Face, Hair - Vegan & Cruelty Free - 1.7 oz (Bio Galaxy), WallPops DWPK2466 Watercolor Dots Wall Art Kit, Pink, Fcclss Cell Phone Case for Motorola Moto G Stylus 5G, Moto G Stylus 5G Case Glitter Sparkle Quicksand Flowing Floating Liquid Case Heavy Duty 2-in-1 Shockproof for Women Girls Men, Hot Pink, Minnie Mouse Unicorn Pretty in Pink T-Shirt, All customers get FREE Shipping on orders over $25 shipped by Amazon. Being a young college student money was tight, so she started making her own accessories and clothes to dress her daughter. You can use that number to track your package through USPS tracking. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. I ordered several outfits for my granddaughter birthday. Sinceyour package is delivered it is not covered under our carrier insurance, if it was not delivered it would have been covered in full. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. We want our clothing to be something our customers will love, and that every kid will want to wear again and again! By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. Her mission was to offer moms the trendiest boutique products at wholesale pricing. They strive to give you the best customer service and shopping experience! 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We are so sorry for your frustration but if the items are sold out, they are out of stock. I contacted customer service via chat and asked to cancel certain items I ordered due to not being able to purchase the matching set in the an additional size. At this point I just want my refund of $260. They explained that the package would get to my address on the 29th of November. Our company is Sparkle In Pink, we are not affiliated with them nor have we ever heard of them. Our apologiesagain for your frustration. Ok so I wait 45 minutes have passed with no response.. Im purchasing item from you and this is how you treat customers? I headed to check out and instantly as Im putting in my information items in my cart are disappearing one after another. Sparkle In Pink is a family owned business In Draper, Utah. I purchased a large number of items during the $5 sale. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. Our mission is to offer a huge selection of the most adorable clothing, at the most affordable prices! E checks can take anywhere from a few days to weeks to clear. No one emailed me back about my concerns. If inventory goes out of stock while you have product sitting in your cart it will not hold those items until you have checked out and the product is paid for. We promise all orders shipped within two business days. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly. This is not the first late shipping that I had, its just the worst. You have been refunded in full for all shipping costs. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If you are having trouble tracking your package with the tracking number we provide please contact USPS. Our products contain small components and could potentially become a choking hazard. *please note, Local Pickup shipping method will only be displayed if you live in Utah.*. Finally, the return policy does not clearly state the customer pays return shipping or that ALL items are charged a 20% return stocking fee. This allows you to pay for your order over time, but still enjoy the clothes now! Sparkle In Pinkis committed to protecting your privacy. I was livid and they profusely apologized but left me with sorry nothing I can do. Orders are processed in the order in which they are received. All Sparkle In Pink products are for use at your own risk. After over a year of designing the clothing line and research finding the right manufactures, Quynn asked her mother Diane Larsen to go in on the business with her. They is not way for me to track my items because they refuse to give me a tracking number. Your package took eleven days to deliver just a day outside the time frame of what we state to our customers. Quynn & Diane want to inspire women that you really can have it all! They had no idea what was going on with the package according to the **** own staff. We advise our customers to never leave a young child unsupervised while using our products. If you have any further problems, I would contact your bank, as we never have taken any money on this transaction. Customer Reviews are not used in the calculation of BBB Rating, of those, 6 complaints were closed in last 12 months. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. Let us know what you'd like to do and we will get you taken care of. You have never ordered from our company so you will need to take your complaint up with the company you ordered from. Therefore, if the carrier is slower than usual you could very easily not receive your item before the return window closes. The company did eventually offer a return but because of the charges I would have been out $20 with no items to show for it. BBB Business Profiles are subject to change at any time. I rushed as fast as I could to place my order and I was left with half the items I wanted. If you were to file a claim with any other company it generally is thirty days to file a claim. As a matter of policy, BBB does not endorse any product, service or business. We are so sorry you feel this way. I am so sorry that you have had an issue with the company Spanklingme.com. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Upon calling the company again, they cannot find any trace of the package; the USPS cannot find it either. We only have a slight mark up on top of the production cost on all of our products so that we can continue to grow Sparkle In Pink, but our main priority is to keep costs low for our customers, and that is our promise, to always offer the best prices around! We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Adorable Made Affordable! If you have any questions or concerns about shipping please feel free to contact us. No one contacted me about a delay. We have tried to make our return policy as fair and easy to understand as possible. We are not responsible for any lost or stolen packages. Here is a copy of the failed transaction, due to an incorrect zip code. If we can put a smile on a little girl's face and make them feel beautiful like they are, we have done our job! RE-PLAY Made in USA 3pk - 12 oz. If your need your order rushed please choose the rush order and add that to your cart. I did not receive anything else aside from the damaged pajamas. You can use that number to track your package through during it's journey to your home. Diane owning a business herself with her husband for 30 years had the knowledge of how to run a company, and together with her daughter's year of designing and research in starting this store, Sparkle In Pink was created. I was missing everything else I ordered. Do Not Sell or Share My Personal Information. Next thing I know my order is canceled and Im refunded. A common misconception is that it must mean we offer poor quality products, but no! All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. I went back through your conversationwith our customer service rep. and she helped you in every way she could. If you have any questions or concerns about shipping please feel free to contact us. It started just the two of them shipping out orders, but are now honored with a team of around 70+ employees shipping out thousands of orders per day! We process and ship all orders Monday through Friday. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. They said they wont refund until 7 days after the package is no longer scanned by ***** That means my package can go around the country for a year being scanned as late (not even a specific location) and they have an excuse not to refund me. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We do sincerely apologize for any inconveniences this may have caused, and hope to better serve you and all of our customers in the future. Sincerely. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. This package had been scanned with no known location after arriving near me and leaving twice. Most customers receive their order within 5-10 business days of ordering. Well guide you through the process. Our products contain small components and could potentially become a choking hazard. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. Please note that we do not process or ship orders Saturdays and Sundays. We are not responsible for any lost or stolen packages. Im just annoyed with this whole experience. Let us know what you'd like to do, we are more than happy to help as we take customer servicevery seriously. I have been refunded though so thank you for correcting it. I ordered my daughter several items for Halloween and a few pairs of pajamas. It will give you the option to use your PayPal account or not while your checking out. Today is the 12th of April and I have not received any of my items. Please feel free to contact us at any time with any questions or concerns you might have under the "contact us" section at the top of the page. I made an order for a lot of things April 1, 2020 with SpanklingMe.com. BBB is here to help. When I finally received my package it contained only a pair of pajamas with a damaged zipper. Do Not Sell or Share My Personal Information. They started in Quynn's unfinished basement, and are now in a 100,000 sq ft warehouse and busting at the seams! We do not consider an eleven day deliveryto be a lost package. Your recently viewed items and featured recommendations, Select the department you want to search in. Please note that we do not process or ship orders Saturdays and Sundays. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL. We get to make little girls all around the world feel like princess's and make them feel beautiful for any occasion! "We are sorry you had a poor experience with our business. Once shippedstandard shipping takes 2-8 business days to deliver. We would be more than happy to send you a return label, return all items on us and we will get you refunded in full for your entire order. If you look in the paypal dispute I actually uploaded copies of all emails, the customer service chat, the social media messages and my call log. The shipping was severely delayed. International Association of Better Business Bureaus. Refunds are issued back to the original method of payment or with an online credit. I think that is pretty common with shipping companies none of them are perfect but do try their best as well. If you are having trouble tracking your package with the tracking number we provide please contact USPS. In addition, I had to pay for shipping! SIP is more than just a clothing store, at least we think so. Sparkle In Pinkmay change the Privacy Policy in the future. 313 W 12800 S, Suite 308, Draper, UT 84020. Checking out with Sezzle or Afterpay will break your order into 4 separate payments, but your order will ship immediately as any other order. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office.