AT&T Mobility. padding:0 !important; The merchandise was defective. You pay one time for your protection plan at the time of purchase. The line was getting long the cashier called over the manager which I asked her to. Copyright 2012 - 2023, ReturnsAndRefunds.com. I don't have money for a new couch. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. So naturally I was a bit confused, but not confrontational. I will try to return it but the comments on this worry me. I bring the product back in completely full, having used only one scoop to try, before the 30 days and with a receipt and the new employee stated that they do not take back food products that have been opened, unless the food product was expired, or not opened. Horrible product, but I expect nothing more from Big Lots. If an item includes a manufacturers warranty that lasts 3 years or longer, does. There are no deductibles! I cannot find my receipt and I have the papers from the box but not the box. I understand now why people just stick to Dillard's and Macy's. Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. Thats almost twice the original balance!! What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. My debit card was accepted and my rugs were paid for. Have your receipt and covered item with you. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. I was told rudely no exchange without the sales receipt. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. They sell out, so I was unaware of the damage within a month. Are you kidding??? .title-bar h2.hr:after { Registration is not required for your plan to be active. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. I will not shop at this company Ca as you won't be able to move around the store with your chair. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. Just won't work anymore. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Our second hand couches held up better that this current couch. (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) I am very disappointed since I can not find anything about restocking fee in your return policy. Mechanics are bent and don't work. The furniture issues seem bigger. No worries. Nothing visibly wrong with the mechanism from what I can tell. No explanation or reason given. Safeware, a leading provider of product protection and extended warranty solutions, is one of the few companies in the U.S. that protects against damage to furniture caused by pets. What can I do? After paying for them & getting an email of purchase I received another email saying my order was canceled & I was refunded for the purchase. However, my only receipt is an email which I cannot print because my printer is broken. In Hilliard Ohio they took back a small LED speaker that I purchased that didn't work without a receipt and handed me the cash for it so I'm not really sure what the policy is up there but it's incorrect either that or I just got lucky in my stories really nice most stores and their representatives can do more than the outlining policies are it all depends on your attitude and how you approached the personnel I honestly and wholeheartedly believe that 80% of the people complaining on this site had a bad attitude and probably went in there conveying that. I contacted Lane. 6 1 1 Not worth taking that huge couch. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Also I bought for use over a month after purchase. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects Note to the not so wise, I keep my receipts in the bible. Bought a Lane Ottoman. Staff is stressed by working crazy yet another stupid question. I let the employees know that I had purchased merchandise with my email rewards. Is there anything that can be done. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. This was in Olathe, Kansas. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. I purchase a mattress set from Big Lots. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! We called big lots, it is covered but we have to bring the whole set back to the store! I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. Well I just went and bought a fireplace from somebody else. .title-bar h2.hr { Abt Electronics. Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. Blend furniture styles to create a unique look with a mix of modern furniture and traditional pieces for all rooms of your home. crimson crisp apple parentage. I am so disappointed! Going to get receipt and return.we'll see what happens. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. 400$ for a recliner that started to fall apart after a month? I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. I spent the last of my moving money on this. } Can I return an item if I don't have the plastic wrapper. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. Amazon. And it gets used a lot more. We require contact information to ensure our reviewers are real. Progressive Leasing. Went to put it up a week later and it was already broke out of box. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! Furnishings can not be returned at the shop and may be returned by mail. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. Everything else was A.O.K. We paid for lifetime warranty. The Airmega 250 is way, way better! I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Big Lots has set a sales goal of $8 billion to $10 billion through a combination of the new stores, e-commerce growth and "merchandise sales productivity initiatives." Do they have a weight limit of 100 pounds? Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. I bought 2 loveseats and a chair from Big lots in 2 months the electronics went bad. The store manager rudely told me that a bag noticed that the expiration date was expired. The 3,859 sq. I received my purchase and want to return it. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. I purchased Big Coverage. The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. It is broken. Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. Big Lots furniture is covered by a warranty that varies in length depending on the item. IMMEDIATELY we called the store. big long dick porn. It was replaced without question and I didn't even show them my receipt. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. Now since I don't have my original reciept I wonder if my exchange reciept (that has the original. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. I knew I should have followed my mind and purchased a mattress online. Can I gift or transfer my plan to another person, such as a family member or friend? Don't blame BLs if you didn't keep your receipt. Entire staff was very helpful. We bought a sectional 3 months ago. Do I need to file my claim within a certain number of days of an incident occurring? Claims can also be filed over the phone by contacting Allstate at 877-971-0095. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. Paid $400. They refused to look up my email. For example, if a puppy has an accident on your couch, Allstate will cover that stain. Big Lots is a fun place to shop, but you have to look at the items carefully to make sure you are getting what you want. Yes. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. There was the only one person sleeping on the mattress, but the wide sag also made the other side unusable. margin: 0 10px; She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! width: 100%; With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. What a piece of crap! ?, as if it were tossed on it's top and into the box. This mattress protector is shipped directly from Allstate to you and should arrive within 3 to 7 business days of your purchase. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. A lawsuit just waiting and they last for a year and one-half. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. I purchased two bras that fell apart in more than 30 days. Very disappointed. To transfer, call 866-593-2594. Ridiculous!!! I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. The lights on the item I purchased were defected and broken. Your complete online service hub. We were completely lied to and taken advantage of. We generally recommend that you add the protection plan at the time of purchase, as Big Lots does not sell standalone Allstate coverage. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Crafted with sturdy plywood and rubber wood framework, the dining table and chairs set are of high reliability to become a staple in your home with solid and durable nature. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. Can I get a refund for my protection plan? !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. Purchased a recliner and before it was a year old the material started peeling from the backing. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. Wish it had a better outcome or reason given. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. Service 53 Value 44 Shipping 31 Returns 30 Big Lots reserves the right to decline a refund or exchange in any given case. 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