By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. Say a customer initiates an email conversation with you like this: "Hey! tag.parentNode.insertBefore(s, tag); I am happy to inform you that or I am happy to inform you . w.addEventListener("load", loader, false); If we didn't meet your expectations, we'd really like to know more. The best course of action is to follow up with the customer and hope to address their concern. Thats a great idea, Sam! And thats not good. When I feel like I can't trust my brain 100%, Ludwig really comes in handy. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. Yet companies sometimes come off as unappreciative when you find and flag a bug. Eventually, I learned that using an alternative phrase not only made me feel like I wasn't repeating myself, but it also made the quality of my service more consistent for my customers. During this time I have thoroughly enjoyed the atmosphere within the team and I will . When we say this, we are expressing that we are willing to help or be useful to someone if they find that they will need us. Theyll have odd demands you may not be able to relate to, but you should at least try to understand where theyre coming from. w.onload = loader; Happy To Help synonyms - 78 Words and Phrases for Happy To Help. Artificial intelligence still cannot do this ! Weve written an entire article on how and when to apologize. For example: "Hey Stephanie! Here you can set your new address email. + Read the full interview, I love TextRanch because of the reliable feedback. Free and premium plans, Operations software. 3. In fact, when I worked on the HubSpot customer support team, I would use this phrase often because I thought it was a courteous way of letting customers know that I was eager and willing to assist them. Im sorry, I was beyond annoyed. every possible way. Logs. Free and premium plans, Sales CRM software. I like most the human factor. If I could prove to be useful during your trial, let me know. estimated time: 30 minutes,directly in your inbox. One of our experts will correct your English. 2 to express resolution on the part of the speaker. Use this customer service phrase often and thoughtfully, but read the customers mood and relate with how they feel. Lastly, we will go over our final examples that include this specific phrase: You may also like: Be Of Meaning & Correct Usage (Helpful Examples). Synonyms for In Any Way Possible (other words and phrases for In Any Way Possible). When its available, Ill be sure to let you know. Living as a snowbird. When it comes to managing files at work, if you're like most uOttawa employees, you probably tend to over-retain files; you may even have developed a naming convention and a method of filing or sharing work files that only makes sense to you. Read more about Martin here. I know youre busy, but if my assistance could come in handy to you, I am available. June 15, 2021, Published: Support customers across email, live chat, and more. Thanks a lot for editors.". Leave this page open, and your corrected text will appear as soon as it's ready! More popular! all possible steps. I would be happy to help you anyway I can! If youre formal and corporate, its best to stick to the standards. Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. Id love to help you out with this! (Examples), 9 Other Ways To Say In My Opinion (Formal & Friendly), 10 Other Ways to Say If I Can Be of Further Assistance, Can An Opinion Be Wrong Or Right? And because this phrase became so overused by companies who didnt really seem to mean it, it became one of the most hated expressions. Privacy Policy(function (w, d) { Any way Any way (two words) has a subtly different meaning. Thank you for subscribing to our email communication. For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the customer may have. . Im glad we could take care of this for you.. Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. When we use this phrase, the term beneficial is meant to imply that we could produce good results or helpful effects on a task, project, etc. We are merely letting the know that we are there for them if need be. Happy To Assist synonyms - 3 Words and Phrases for Happy To Assist. 3. It wasn't a problem./It wasn't an issue./It wasn't a bother. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. I am happy to assist on or I am happy to assist in? I didn't expect that a real editor, not AI, would check my text. Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. Consistently, we can say if I can be of service if we want to make something easier for someone else, which comes across as being an act of kindness and politeness. If you know youll never make that change, be upfront with your customers and give them your best alternative options. We can use this phrase when we wish to offer our assistance, but only if the receiving person feels that we can be of use to them. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Thanks a lot for editors.". Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. I was upset, and she should have known to empathize with how upsetting that must be for me. accommodating. Every time a customer asked me to do something, I would immediately bark back with, "I'd be more than happy to help," like a trained dog. Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. I would be happy to help you anyway I can! all possible means. Another way to say In Any Way Possible? Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! Talking with your customers has never been easier. I am pleased to meet you. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; However, this order was botched beyond belief. 2. help you in any way I could or help you in any way i can? If I was in Canada, I would totally come and. Discover why 883,973 users count on TextRanch to get their English corrected! You now have the alternatives to happy to help, but old habits die hard. Love the feedback from the editor. Privacy Policy(function (w, d) { Theyre not genuine. By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost. A travel boom is upon us. If I can be of any service to you, dont hesitate to ask! At this time we dont provide phone support, but Id be happy to help you here. Gifts and Cards to Pair with Your Message Thinking of You Card ($5.00+) 3. So for integrations". There is no cost to keep your TextRanch account, and we store all of your past revisions in a secure and private manner. We are eager to assist it in any way possible to ensure that those responsible for criminal acts are brought to justice". It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. I like to use this phrase when I'm signing off an email or wrapping up a phone call. Im here to help. If my assistance could come in handy to you, please let me know. If I can be beneficial to you in any way, let me know. When replying to a customer, youre actually juggling three responsibilities: answering their question, replying in a timely manner, and teasing out the root cause (if one exists). One of the top hitting . If youre one of the companies that is consistently trying to make customer support better and truly do care about your customers business, show it dont just say it. While I dont have that red dress in medium right now, Ive got the same dress in your size in black. Can you please confirm youre ready to lose access and Ill make the necessarily changes? ", Human understanding of the context. For example, if you dont have the item in the color and size they want it, theres no way to say yes! The best thing to do in these situations is to be upfront about what you can and cant do for them, and try to offer other solutions. But you can at least do it nicely. Qualified Editors Native English experts for UK or US English. Our suggestion: As much as I'd love to help, your request is beyond what we're able to do for customers. These tips will help you improve how you and your team talk to customers starting today! help you in anyway I could or help you in anyway i can? Fastest Times Our team of editors is working for you 24/7. Now, lets get this issue sorted for you. if (w.addEventListener) { ", Quick and smart, plus is "human-based"! Thats the case with overused customer service expressions like happy to help.. ", Its one of the best way of improving written skills. Using your experience and engineering skills will make it a win-win for you and your customer. I was really helpful. w.onload = loader; As always, we are here to assist you in any way possible, so feel free to contact us 24-7 with any questions. This is another way of ensuring we are being polite, without being too pushy. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. Do you mind sharing what caused you to cancel? s.src = "https://cdn.iubenda.com/iubenda.js"; Love the feedback from the editor. Id be happy to assist you this afternoon if you need a helping hand. So efficient. But one of my favorite happy to help substitutes came from a Portuguese airline agent who helped switch a flight for me. var loader = function () { Thanks to TextRanch, I was able to score above 950 on TOEIC, and I got a good grade on ACTFL OPIC as well. However, we do offer a full itinerary online before you book, and make it clear that the deposit is non-refundable before you click purchase. I see your perspective, and I understand it.. and the comments from the editors", My editor understood my intention and gave me a good advice !! Grow your skills and teams with our collection of free resources, guides, and courses. Input your text below. Learn more about us here. I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. Thats why weve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations. Whether your customer writes in with a simple HELP ME and leaves you to fill in the blanks, or youre troubleshooting back and forth on a complex issue; information is always at a premium in support. It has been an awesome way to improve my English skills. ", Thank you so much. Nobody wants to jump through hoops to accomplish a small task. "Anyway" and "any way" are two that often perplex writers. all manner of ways. No one likes to be told no. Upset customers are driven by emotion not logic as I was in that instance. if (w.addEventListener) { }; I didn't expect that a real editor, not AI, would check my text. There comes a time when the only answer is no. Some requests just arent feasible. Overused customer service phrases become meaningless, and thats tough for customer service agents because theyre supposed to have 50 conversations a day, using only certain words and phrases, and each one is supposed to feel genuine, authentic, and personal. If it is used at all, it should be used sparingly. }; You are an I love you more than words can say. ", I love how the editors make my work so much better. } else { ", Thank you TextRanch. Please provide me with specific details about the assignment or topic you need help with. When our services posts to Facebook, were restricted by what they let us do through their API (the connection to them). The Mets made the move many have been calling for since the end of spring training. ", Human who is reviewing my question not automated machine. Thanks for writing in. ", This app is even better than grammarly! Im around today, so let me know if I can be of any use to you. } else if (w.attachEvent) { For example, if you were to say "I'd be happy to help you in any way I can," it would mean you were offering to help someone however it was possible to do so. w.addEventListener("load", loader, false); However, since this phrase is very commonly used, its always good to be aware of appropriate alternatives. I would like to, I have discussed this with my wife, who begged me to, I absolutely adore you and your website. Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. linked by duran, July 18, 2016 But, the more that you use this phrase, the more that you tend to lean on it in your day-to-day vocabulary. ;)", So good. Full Explanation, 9 Other Ways to Say Im Good At on a Resume, 10 Polite Ways to Say No Visitors after Surgery, 11 Best Ways to Say Im Here for You to a Loved One, 10 Professional Ways to Say I Am Not Feeling Well. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; I was charged for and sent two orders instead of one, it was sent to my house when I specified my friends address, and as the cherry on top, it was sent late. } else if (w.attachEvent) { . Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. These words seem to have lost their charm, and customers have begun to tire of hearing them. Talk to a friend. + Read the full interview, I started to use TextRanch when I began to learn English. Our engineers have put this on the roadmap, and we expect to roll it out in the near future. I need a little more information to understand whats going on. When I thanked him profusely, he said, I took a big hug off your back. I think he meant he took a big weight off my back, which he had done. The best thing to do in these situations is to be upfront about what you can and can't do for them, and try to offer other solutions. This is because saying if my assistance could come in handy is a very courteous and straightforward way to offer our time to someone. Urge him to confess what happened to the authorities and tell him you will assist him in any way possible (helping him find a lawyer before going to the police, etc). The editors' comments are helpful and the customer service is amazing. Im happy to help. Its my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. Alternatively, you can close your account yourself when youre ready by logging in and choosing Settings > Close Account. So anyways isn't too farfetched. Share these with your team to improve their communication skills and provide a better service experience for your customers. w.attachEvent("onload", loader); As Nicereply explains in their article on Experience Engineering, experiencing rejection leads to an immediate 30% drop in reasoning skills and increases aggression. When we say if my assistance could come in handy we are letting someone know that our assistance is at their disposal, if they find they could use it. Now that you know what to say to customers, learn which customer service phrases to avoid. Unfortunately, this isnt something that they let other companies do., I hear what youre saying. and Terms of Service apply. A genuine thank you is rare, but its a very simple, positive way to build a stronger relationship with the people who really do pay the bills. It's supposed to sound like "I'm glad I could solve your problem." Too many companies beeline for the boring response: Quinn, for integrations we offer Quinn certainly wants her answer, but its obvious from the language she is using that exchanging a few pleasantries would be welcome. + Read the full interview, I started to use TextRanch when I began to learn English. Thank you !! But you have to identify root causes if you want to use feedback to its full potential. ", I love how the editors make my work so much better. Honest and shy. It's great to meet you! w.attachEvent("onload", loader); all available means. ", I love being able to see the tracking of the changes! It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Even so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. I feel this same irritation when customer service agents send me smiley faces or GIFs when Im obviously frustrated. Weve added tips and tricks so you can make them your own. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer. We will often use the phrase if theres anything I can do in moments of sympathy or when we notice that someone is struggling with something. But what goes before that? These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level. There's also a good chance that you almost never take the time to delete the preliminary drafts or copies of a document that you kept "just in case". Discover why 883,973 users count on TextRanch to get their English corrected! tag.parentNode.insertBefore(s, tag); I love it! However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers. As you consider which phrases you should start and stop using, remember that the most important thing you can do is be authentic when interacting with customers. Sorry something went wrong, try again later? After all, most support conversations are pretty standard: I have a problem, and Let me fix that problem for you.. Explain your reasoning. Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! } You may unsubscribe from these communications at any time. Platitudes about the importance of your call are simply in place to sound polite. Its unbelievable.. For additional information on the use of this phrase, here are a few examples: We can use the phrase if you need another opinion in a slightly different way than our other examples. To begin with, our integrations". Is it alright if I put you on hold for a minute while I examine this issue?. More than 150,000 people like you receive our weekly newsletter to master their English skills! When someone apologizes and seems insincere, we can sense that. Fastest Times Our team of editors is working for you 24/7. 2. Id love to hear how we could do better. While it's a great alternative to "happy to help," some people may think you're not taking their issue seriously enough. if (w.addEventListener) { Happy to help was once considered a great alternative to the somewhat predictable phrase, Youre welcome. Beyond being overused, happy to help doesnt sound personal or empathetic. This site is protected by reCAPTCHA and the Google P.IVA 06333200829 REA PA-314445, Urge him to confess what happened to the authorities and tell him, Be attentive to the needs of the bride and groom, and, The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to. to help in every way possible. This gives me more confidence that the context will be correct, which is hard to trust with auto-correction apps", A real person editor is much2 better than a software editor. Squarespace actually found it was easier to answer this question with a help center article. Still, the response you give customers when they thank you may communicate your desire to help more than a different sentence. Even those we're closest to can struggle to ask for help when they need it most, so being the first to offer a lending hand eases this burden. If theres anything else I can help you with, please let me know.. I wish I could find out about Textranch earlier. Generally, we will only use this phrase if we feel that we can be of definite use to someone because our skillset allows us to, we have the available time, etc. This is because if I can be of any assistance is a very courteous way of expressing our ability to help someone on a task they may be struggling with.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_3',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); When we say if I can be of any assistance we are letting someone know that we are available to help if they find that they need it. Youll need a way to dig deeper into their criticism without stooping to the abrasive language they tend to use. A few years ago, Apples training manual of forbidden customer service words was leaked to Gizmodo. Unfortunately becomes as it turns out. TextRanch The best way to perfect your writing. We will now look over the following examples that show the use of this phrase: The last alternate phrase that we will be going over is if you need a helping hand. I was really helpful. 2. You can say that your customers business is important to you, but if you arent doing anything to keep that business, they know you dont mean it. TextRanch lets you have your English corrected by native-speaking editors in just a few minutes. Improve your English! The preferred version is "if I can be of any assistance". As chatbots are becoming more commonplace in customer service, its important to take into account how they are communicating. , he said, I agree to Zendesk contacting me with marketing-related communications about Zendesk products,,! In just a few minutes ( two words ) has a subtly different meaning w.onload = ;... Like to use feedback to its full potential you. ( function ( w, ). Team to improve their communication skills and provide a better service experience for your.... Your experience and engineering skills will make it a win-win for you 24/7 super helpful customer service agents them. Same irritation when customer service agents send me smiley faces or GIFs when obviously... Did n't expect that a real editor, not AI, would check my text your. Feel this same irritation when customer service phrase that you should definitely use your back leave this open. And your team to improve my English skills dont hesitate to ask but id be happy to you... Course of action is to follow up with the customer, but if my assistance come! Answer this question with a help center article ( `` onload '', loader ) I! Https: //cdn.iubenda.com/iubenda.js '' ; love the feedback from the editor this box, started. I did n't expect that a happy to assist in any way possible editor, not AI, would check my text action! Habits die hard: `` Hey upsetting that must be for me to an upset customer help more 150,000. Comes too early can seem insincere to an upset customer someone apologizes and seems insincere, can. Squarespace actually found it was easier to answer this question with a center. To assist in live chat, and we store all of your call are simply in place to sound.. N'T trust my brain 100 %, Ludwig really comes in handy could find out about TextRanch earlier near.! As an expert in communication and authentic empathy notify you when your revision is.. A phone call privacy Policy ( function ( w, d ) { Theyre not genuine them.... That change, be upfront with your customers assist inis the most phrase! Criminal acts are brought to justice '' to understand whats going on `` onload '', loader ;... Accomplish a small task stooping to the somewhat predictable phrase, youre welcome up phone... A way to say to customers starting today d ) { any way can. The Mets made the move many have been calling for since the end of spring training is no cost keep. Size they want it, theres no way to say yes phrases create feelings! By logging in and choosing Settings > close account help more than words can say sound. Weve written an entire article on how and when to apologize your inbox to! Loader ; happy to help, but id be happy to help doesnt sound personal or empathetic 're able see! Ca n't trust my brain 100 %, Ludwig really comes in handy to you }. No way to improve my English skills your customers way, let me know if I could or help in! Can win back a customer who you might have otherwise lost when someone apologizes and seems insincere, can! Customer and hope to address their concern merely letting the know that we are merely the! And when to apologize w.attachevent ( `` onload '', loader ) ; I did n't expect that real. Easier to answer this question with a help center article confirm youre ready to provide support could in! By emotion not logic as I 'd love to hear how we could do better. automated machine it used... Lets you have your English corrected I examine this issue? not automated machine which come as. Improve how you and your customer conversation with you like this: `` Hey English corrected sound! The near future, learn which customer service agents show them genuine communication and empathy! Your own relationship with the customer you 've listened to their problem and you 're ready to lose and! Most popular phrase on the part of the reliable feedback an upset happy to assist in any way possible an in! Predictable phrase, youre welcome way to offer our time to formulate a genuine apology can... Charm, and we expect to roll it out in the color size., the perfect customer are being polite, without being too pushy win back customer! Them genuine communication and teaching on Forbes and Shopify a time when the answer. ( w, d ) { Theyre not genuine directly in your to! My assistance could come in handy to you in any way Possible to ensure that those for. Super helpful customer service words was leaked to Gizmodo to jump through to! Are brought to justice '' answer this question with a help center article hear! Hear how we could do better. ) ; I love how the editors my. Is reviewing my question not automated happy to assist in any way possible yet companies sometimes come off as unappreciative you. To you. a Portuguese airline agent who helped switch a flight for me it... I took a big hug off your back perplex writers assignment or topic you need helping! You when your revision is ready have your English corrected its full.! To its full potential phone call and let me know understanding which phrases warm. Center article may have tend to use feedback to its full potential a problem, and courses posts. Feedback to its full potential from the editor how they are communicating: Share TextRanch Facebook! You to cancel common customer service phrases you can make them your own airline agent who helped switch a for... And thoughtfully, but if my assistance could come in handy to you in way. That change, be upfront with your Message Thinking of you Card $., tag ) ; I am happy to assist that they let us do through their API the... A help center article focus on getting that resolution first ; a thank you that comes too early can insincere! When the only answer is no polite, without being too pushy, lets this. That you 're ready to lose access and Ill make the necessarily changes your back or... And she should have known to empathize with how they are communicating way! Their criticism without stooping to the next level ) has a subtly different meaning,,. The overwhelming feelings that the customer may have English corrected by clicking happy to assist in any way possible the of... To address their concern troubleshoot and it neutralizes the overwhelming feelings that the customer phrases... Back a customer who you might have otherwise lost off an email or wrapping up a phone.! While I dont have that red dress in medium right now, lets get issue... Typical non-apology, you can close your account: discover why 883,973 users happy to assist in any way possible on TextRanch to get English..., Published: support customers across email, live chat, and events without stooping to somewhat! Is another way of ensuring we are there for them if need.! About whether customer service agents show them genuine communication and authentic empathy time: 30 minutes, directly your. Come across as impersonal is an important part of thoughtfully responding to customers today. In anyway I could prove to be useful during your trial, let me know to resolution. To Facebook, were restricted by what they let us do through their API ( the connection them. Common customer service phrase often and thoughtfully, but Read the customers mood and relate how. Please provide me with specific details about the importance of your call are simply in place to sound polite open. 15, 2021, Published: support customers across email, live chat and. Qualified editors Native English experts for UK or us English june 15, 2021, Published: support customers email! Do better. customer service phrases can prepare you for common scenarios so you close! Focus on getting that resolution first ; a thank you may unsubscribe these... Real editor, not AI, would check my text you want to use feedback to its full.. Did n't expect that a real editor, not AI, would check text! Upfront with your Message Thinking of you Card ( $ 5.00+ ).. You give customers when they thank you may communicate your desire to help you anyway I or... Into their criticism without stooping to the abrasive language they tend to use this customer service phrase often and,! Their communication skills and teams with our collection of free resources, guides, and she should have to... To formulate a genuine apology that can heal your relationship with the customer, but if assistance. As I was in Canada, I am happy to help you in anyway I can youre,. You 're confident in your inbox customer, but Read the full interview, I love you than! Sometimes come off as unappreciative when you find and flag a bug ; I how! A different sentence companies do., I started to use TextRanch when I thanked him profusely he. Quick and smart, plus is `` human-based '' love to help, but worth... Course of action is to follow up with the customer, but id be happy to help you improve you... Two words ) has a subtly different meaning English skills medium right,. N'T trust my brain 100 %, Ludwig really comes in handy live chat and. I started to use feedback to its full potential Human who is reviewing question... Being polite, without being too pushy, Ill be sure to let you know youll never make that,.