The first time was because the electricity went out in half the room and could not be fixe. CubeSmart has locations across the country, so you can expect the experience to vary depending on your location. A few of the reasons I have enjoyed my time are: People, I have a great team of peers and leaders I work with. Marijuana is considered illegal even if it is legal in the state where the Store is located. Search for storage below or, CubeSmart Privacy Policy, Terms and Trademark Usage. Yes, you can find boxes and other moving and packing supplies available for purchase at many CubeSmart locations. Add to that wide storage availability with more than 1,200 CubeSmart Self Storage locations across 37 states and it starts to become clear why they're a popular choice for anyone with items to store and nowhere to store them. The second time happened when cieling leaked all over my husband On March 21st, 2023, I got to the CubeSmart in Queens, NY on Cooper St and was not able to reach my storage unit. CubeSmart's SmartRental is the easy way to complete your storage unit rental online, on your time. Best of luck and happy moving! It's that simple. We also like that their drive-up units can accommodate trucks in addition to carsa big bonus if you're storing items while moving. You'll see a list of merchants you've subscribed to. How to choose the right size moving container. Storage West is now CubeSmart. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. All units are available on month-to-month contracts . I agree to receive the Forbes Home newsletter via e-mail. I don't have anything else to say to them and they already know my financial situation but they don't care and they won't even take partial payments either, sooooo greedy and unsympathetic! Nobody ever has. Complaints include unexpected rent increases, poor customer service, and a lack of cleanliness at . If you're going to be storing a classic or otherwise highly valuable car, opt for an enclosed unit that will protect it from all of the elements. Claim it and get a lot of features. Cancel Send Email. The self-storage company also offers a customer-friendly move-out process. That said, CubeSmarts units nearly exclusively offer climate control and provide elevator access, which often incurs higher prices at other locations. To cancel over the phone, call: 1-844-630-2981 What Not to Pack Inside Your Moving Container. "@id": "https://www.cubesmart.com/", Inquire about speaking with a representative. Participate in operations activities such as keeping the property clean, performing . Compared to other companies on this list, the company offers fewer unit sizes, but it does offer 4-feet by 5-feet lockers if you only store a few things. Download the CubeSmart Mobile App Our online rental process is quick, convenient and easy. Average costs per size are: The cost of your CubeSmart storage unit can be affected by a number of different factors that can drastically change your monthly price. Items that require climate controlled storage, Preparing Your Vehicle for Auto Transport, Before You Rent a Car Trailer: Cost and Tips, What To Know Before Renting a PODS Moving Container, A First-Timers Guide to Renting a Storage Unit, Choosing the Best Short Term Storage Option, Over a thousand locations across 40 U.S. states, No guaranteed rents so price may increase over extent of lease, Mandatory Insurance, $12 to $27 (per month), Wood, wicker, metal, leather, or upholstered furniture, Certain media (vinyl records, DVDs, VHS tapes), Lace or leather clothing, as well as clothing stored in garment bags, Collectibles (comic books, stamps, coins, etc.). To cancel your membership, click the link provided and then follow the instructions. Good day, Some units are individually alarmed but this is not available at all facilities or on all units, so its best to specifically request this feature if you want it. can be an important task. Standard CubeSmart gate hours are 6 am to 10 pm but may vary. Provide them with your customer details. In general, the following are a few steps you could take if you get yourself in this situation: Yes. That's a pretty flexible policy as far as storage companies go, though it's unclear if your rent will be prorated if you move out before the end of your monthly lease term. The owner of the storage facility passed away and I was informed that no one could touch the storage unit until conclusion of the death reports. The company has low-to-average ratings with the Better Business Bureau, Consumer Affairs, and Trustpilot. On the scheduled move-out date, customers must make sure the unit is empty, the lock has been removed and the facility manager has inspected the unit. Ask to speak with a representative. Zero stress. One exemplary feature is CubeSmart's free moving trucks for new customers, which provide you with a four hour moving truck rental at absolutely no cost. And CubeSmarts special deals can help you save on its services: Keep in mind that while CubeSmart offers all these great amenities on its website, many locations may not actually have many (or any) of these perks. "@id": "https://www.cubesmart.com/login/", As a self-storage company, CubeSmart serves 40 states, including several major cities. My name is Kristin Timmons in Shreveport, LA. I understand that prices are going up do to inflation but 60%. If you sign up for a plan and do not manually withdraw, it will automatically renew since you granted permission. The total amount due before 7/20/22 was $378.00. Shouldn't everything be this easy? Don't forget that you will need to supply your own lock for your unit. Get the app. STOP PRICE GOUGING AND LYING!! I would like to speak to a regional manager. 35 percent off the street rate. I called customer service to make a payment and was unable to due so over the phone because it was delinquent so I called and talked to someone on your customer service number they tried to call the store where my unit was and were unable to reach anyone so they took my information and said someone would return my call. Follow the directions in the email to reset your password. The 35 off will take you to about 50. car . Credit January for the hardship this has caused. Changes in temperature and humidity can wreak havoc on certain stored items. I have tried to pay this money and they won't return phone calls or take anything over the phone. Purchase a DoNotPay Virtual Credit Card, which will function as a VPN for your local bank. View our current openings, Interested in selling your facility? While it may not be the cheapest storage unit out there, it may still be the best option if you need to choose from a variety of sizes, need to have your stuff delivered or want a student or military discount. "@context": "http://schema.org", And completely wrong people. I am very disappointed in the customer service this company has offered. Click "View Information" and sign in if asked to. I got a 10x40 storage paying $580, in the second day a person there beware me of the broken storages, the person was a victim thats ask the manager to check cameras and the manager TERESA denied that. I am filing an official complaint due to the non release of my personal possessions. My husband went on 11-29-2022 at 3pm-6:30, attempting to clean up some of it. Enclosed storage (most expensive) Parking spaces in enclosed, first-floor storage units. Your role at CubeSmart. Yesterday, February 1, 2020 at 7:30 P.M. Looking for self storage? CubeSmart is a self-administered and self-managed real estate company that owns or manages more than 900 self-storage facilities. Search for the stock name - CUBE. }. Fund your Justuseapp Cards using your real card. All the care about is the money not the customer! Password Reset Email Sent. Just inform the store teammate that you're moving out and they'll take care of the necessary paperwork. You must always cancel a subscription at least 24 hours before the trial period ends. I have spoken to the employees and corporate about this problem, I would like to have someone contact me as soon as possible before I turn this over to an attorney. First, the storage building was owned by another company, before it was sold to Cube Smart. With CubeSmart's new mobile app, self-storage is finally as easy as it should be. Sit back and relax while we do the work. I obtained a storage unit from Cube smart that was described as climate controled for one and it was stuffy and around 85 degrees in the building extremely hot. I fell behind again due to everytime I came to make a payment there was no one in the office. CubeSmart accepts online payments. Items that do best in a climate-controlled storage unit include: Here are some questions that you should ask when trying to decide whether an item requires climate-controlled storage or not: Just like their standard units, you can find CubeSmart climate control storage in small, medium, and large units sizes, so make sure to rent only the space that you need. Our Support. Ask to speak with a representative. Complete your agreement online 3. No need to check in at the office get access and move in today. "@type": "ListItem", "url": "https://www.cubesmart.com/about-us/contact-us/", Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. { A female manager arrived shortly there after and let me in and proceeded to have the gentleman (that couldnt help me) ring up my payment. Be sure to take advantage of additional CubeSmart discounts. CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. In addition to add-on security options, the storage provider also offers wine storage units and free use of moving trucks, which are two big features that you won't find with most other storage companies. Holiday and seasonal promotions. En espaol: 844-123-4147. With more personalized storage solutions and over 700 locations nationwide, our customers can expect to get more out of self storage than they put in. Provide your account details such as email address and username. 5. You can purchase one on site at most locations, or you can bring one in from elsewhere. 5. Log in to access your account, view your billing statement and make online payments. Information provided on Forbes Home is for educational purposes only. I would like my personal possessions released and returned to me from that storage unit, I became pastdue in November because I had fraud on my bank account. I paid on 7/19/22 $496.00. And there's no easier way to gain insider access to your account than with the refreshed CubeSmart Mobile App! Call 877-659-1440 to pay your bill by phone with our automated phone payment system. "@id": "https://www.cubesmart.com/", I have reported them to the State Atty General as well as the FCC for price gouging and unethical business practices. Apple and the Apple Logo are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Thank you, Refund and report manager and supposed staff thats doesnt really work there, Storage unit billing / reasonable accommodation for my storage unit at, cubesmart storage west 98th street bloomington, minnesota. CubeSmart offers a variety of storage unit types and sizes in 33 states and the District of Columbia. We always recommend that you do your research before booking a storage unit so that you can be sure to get the best features at the best price. Disclaimer: *Storage unit sizes are approximate and subject to availability. "item": Get started today. Call customer service on 844-630-2981 2. "name": "Home" My desired outcome would be to take my belongings from auction and put them back into storage and make a billing adjustment. My family has been staying at the Workforce Lodge in San Antonio Tx for over a year. Perhaps you needed a place to store furniture while remodeling your home. 7-8% increase fine but 60%, Read full review of CubeSmart and 1 comment, We would greatly appreciate a response. Call to Book. In a nutshell: Budget-friendly pricing, thousands of locations, specialty storage options, free moving truck rentals for local moves, free use of moving carts or dollies, free wifi and on-site workspaces make CubeSmart a smart choice for all of your self-storage needs. Become an expert in self-storage by renting storage spaces and managing the leasing process, including offering insurance and making collection calls. A woman employee rushed out of the office ordering my brother to lower the music. Buy boxes and other moving and packing supplies from our premier partners. The CubeSmart Mobile App With the CubeSmart Mobile App on iOS and Android, you can manage your account from anywhere, including paying your monthly bill and accessing your personal gate code. Canceling Cube Smart subscription service that you no longer need just became so much easier. Click Cancel. I have returned to Louisiana on several occasions to retrieve my stuff and the staff refused to release my items. Before writing for Moving.com, Marian authored Moving to Palm Beach County: The Un-Tourist Guide, a relocation guide for moving to the Palm Beaches. This site does not include all companies or products available within the market. And with more than 1,200 locations, there's a good chance that if you need storage you'll be able to find a CubeSmart location nearby. Step 3: You Will Need To Provide Your Storage Unit Number And Contact Information How do I find my U Haul access code? The representative looked at my policy and said we don't accept this. Some of their best features include low prices, plenty of discounts, and add-on perks that help them stand out from the pack. { Overview. By using our website, you agree to our Privacy Policy and our cookies usage. . } ] Is CubeSmart Self Storage month-to-month? It could be that you desired a place to keep your furniture while renovating your home, or perhaps you sought to declutter your residence temporarily while preparing it for sale. There is a lot to like about CubeSmart Self Storage, especially when it's compared against other major storage providers. Is it designed to be stored at a certain temperature (for example, wine or artwork)? I have had this unit for at least four years maybe five. How do I cancel my CubeSmart lease? Make sure to check with your local facility before choosing CubeSmart for one or all of these perks. Give them your customer information. Yes, you can pay your bill online by visiting the Customer Center at CubeSmart.com/login. Yes, when you rent a storage unit with CubeSmart you will receive a month-to-month lease. I told him I was at another storage facility for years and they did accept it. I am a disabled vet on a fixed income, i cant take a hit like this. Additionally, you may find that though CubeSmart offers additional security measures for a fee, some base-level security such as 24-hour gate access and video cameras may be missing some locations. The products and services we review may not be right for your individual circumstances. Professionals Movers or Moving Containers? I fell behind in my payment and never received anything in regards to this. You can book a CubeSmart unit up to 30 days in advance, and leases are month-to-month so there's no locking into a long-term commitment. { Laura believes that moving should be as stress-free of an experience as possible, and is always working on new tips and shortcuts that she can share with readers on Moving.com. Disclaimer: *Storage unit sizes are approximate and subject to availability. 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