We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. So we built it! I've seen a nonstop evolution of the product. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. We will be using reports to show tech utilization in the future. Prior to partnering with BrightGauge we would spend 14 hours a week in reporting . This is the single most important reason you need to be using BrightGauge. Monitor and manage your clients networks the way you want - hands-on, automated or both. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Select your existing dashboard template inside of BrightGauge. Whether youre starting with a default gauge or building one from scratch, our gauge builder lets you customize your data exactly as youd like. Click Register Client. BrightGauge automatically computes these formulas for you. Unless you have access to public dashboards with your subscription, a BrightGauge login is required to view a dashboard. Eliminate shared admin passwords and protect customers from security threats. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. Create historical trends of data that matters, like end-of-day ticket count. First comes the target customer profile, then comes driving technology standards. Highly recommended. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Highly recommended! Professional services automation designed to run your as-a-service business. Company culture is a priority to us and to our peers because were people people. The new dashboard feature is very nicely done. Note that this restriction is being applied on ALL items. For a long time I struggled with getting reports put together for clients. We will be using reports for sales in the future. The builder will now stop you from resizing items bigger than the page. BrightGauge is also dedicated to continually improving the solution. A quarterly business review (QBR) is a recurring meeting between a company and its clients where they discuss service delivery, satisfaction, and future expectations. An understanding of the Foundational OML Trait - Target Customer Profile (TCP) Learn why a narrowly defined target customer profile is important Best practices for selecting your TCP How to transition existing clients * Note: If you want to learn more about value creation strategy after this webinar, make sure to watch Getting to Goal: Knowing your Value Creation Strategy and Getting to Goal: Putting your Value Creation Strategy into Action We're here to help! If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. After reviewing the why, Peter jumps into the how. BrightGauge complements ConnectWise by putting the metrics you monitor most often side-by-side into a seamless dashboard. BrightGauge Your Data. By granting ownership over a piece of the business (in the form of dashboards), your techs will feel like they are an integral part of your team and your clients will also benefit from knowing they have a dedicated technician looking over their systems. You'll get 202 pre-built gauges with ConnectWise Manage API, and 303 with ConnectWise Manage on-prem, so it's easy for you to get started right out of the box. From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. Their team is amazing to work with, extremely helpful and astonishingly responsive. Maybe the NOC/Operations center within your organization uses ConnectWise Automate to see machine statistics. All rights reserved. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing. Announcing the newest tool for teams to customize their BrightGauge: Images for Dashboards & Reports plus some long requested additions to the report builder. Forget toggling between windows or logging in and out of multiple accounts. Sales You will see them move these requests every month. Peter provides tips from the best-in-class on how to employ and update your technology standards. Their support team is incredible. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. BrightGauge is my single favorite vendor out there. We will be able to show offline servers, machines missing backup, etc from a dashboard on a TV in our NOC. - The tool has a clean and easy interface and getting what you want in an attractive format is simple. At BrightGauge, we like uploading our logo or client logos to dashboards, as well as images that are meaningful to the team to keep everybody motivated. BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. Recreate this dashboard in your BrightGauge Account: CIO Operations Dashboard (public view link) CIO Operations Dashboard Buildout Key Want to see more of Network People's work? Adding images to dashboards is a lot like adding a text gauge. Now that there is a live dashboard your busy MSP team can see realtime what is happening. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Enter a Client Name (e.g., BrightGauge). Just enter your email address and password to log in. Use the image cropping tool to edit and fit your image for display. 24/7/365 threat monitoring and response in our security operations center. Snapshot gauges automatically take a daily, weekly, or monthly picture of your metrics - like end-of-day ticket count - and pin it onto a chart. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. Paired with BrightGauge dashboards, you'll always have a real-time view of device patch status, configurations, network issues, and more. There is ZERO reason to not use this product. I am super excited to see how next months reports will look with all the new info we want to add. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. Once you have chosen your image it will appear on your dashboard filling the entire image container. With that kind of visibility, you can prevent anything from falling through the cracks. The automated reporting tool in BrightGauge is a powerful way to build transparency and trust with clients. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! Once set up, the NOC/Operations team lead can visit the NOC Techs Dashboard and filter by each individual tech to see whats going on at any given time. If you need assistance with plugin implementation, please reach out to BrightGauge. Always very responsive and helpful. Any tech can look at the Brightgauge board and know whay to do next. When I submit a support ticket, I get a response and a suggestion or resolution. We highly suggest you RSVP to each webinar now! If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. N/A. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! Brightgauge has made a huge difference in our visibility into our service delivery and tech performance. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. You will need these keys to connect the datasource in BrightGauge. Awesome product, awesome team! We look forward to further innovation from the BG team as time goes by. We work directly out of brightgauge. While not perfect, the product is solid and support/dev is great! BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. The reasons Bright gauge has my vote is: BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. We're here to help! Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. Click the account link to log in to BrightGauge. The engagement with the customers is much better. Technical expertise and personalized support to scale your staff. You know what makes your employees happy. Users can also display data with embeddable gauges on public sites. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM When building dashboards, each tech can own a single dashboard that monitors 5 clients (5 techs x 5 clients each). They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. Score 8.4 out of 10. Joe has been featured in two BrightGauge user showcase webinars on Making Data-Driven Decisions and The Power of Dashboards in Managing Client Relationships & Team . We have been working with BrightGauge for the past year and are delighted with the results so far. The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Got more than one business solution? Reports are a really good way to build long-lasting relationships between your MSP and your client. After implementing Brightgauge(BG) anyone in my team can use it. We have started using it as a front end for ConnectWise when I need to work tickets even. All in One Place Request Demo Your data does the talking Check out the features Real Time Dashboards Goal Management Client Reporting View All Integrations Upgrade your BrightGauge Create historical trends of data that matters, like end-of-day ticket count. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Formerly known as Autotask Endpoint Management, Datto RMM allows you to perform network maintenance tasks remotely. Forget toggling back and forth between tabs and logging in and out of different accounts to access the business intelligence (BI) dashboards you need. A Dashboard For Every Member of the Team to Own. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. Over 40 BrightGauge integrations come with pre-built default gauges, so you can track your data right away and view your metrics from a single platform. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. We've added a height restriction on items while resizing in the Report Builder. Here are the other places we will be using BrightGauge. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. and choose to filter each dashboard by clients. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! - They have experience as us having run a successful MSP so they can see things from our perspective Solve staffing issues with managed services to support your team and clients. Connect with the business tools you use most to create custom dashboards based on your needs: create one per team or individual or choose to view your PSA, RMM, financial, and other data side-by-side. - for their customers, Bright Gauge provide a quazi consulting service both through direct contact and their marketing by giving you context and advice on what to measure for what situation The Scorecards are perfect for any company following the Traction Enterprise Operating System. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. A few ways you can improve your operational maturity level has a clean and easy interface and getting what want. And in-app invites to learn about our other webinar series too, extremely helpful and astonishingly responsive product. Also dedicated to helping you quickly determine how you 're performing on the biggest drivers. 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