Olive Branch, MS, Kennedy Diaz Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. Green Dot, you really screwed the pooch on this one. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. Customer service (dispute section) is soooo bad! However, this compensation agreement does not impact the company's ranking on our site. They say two days for someone to contact u (business days of course). So was the next online purchase I tried to make. Find another card! They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. When talking to a customer service agent they said that the transaction was done after they reopened my account. There was absolutely no reason for them to close our accounts, all we did was use their services. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. My direct deposit is always on time or earlier. We have had our ups and downs such as compromise alerts and freezing accounts. Chicago, IL, Ryan Silapan Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you have a question, concern or comment about your water service, we encourage . DO NOT USE THIS AGENCY FOR ANYTHING! Find out how we combat fake reviews. Several years now and I still have 0 problems. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. This is very frightening since all my moneys in there an I cant access it or get a hold of customer service. Any other cash supplementation will have a charge. I wait a hour not fixed! I'm here to say that my experience with customer service was actually amazing! There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. There is no way to contact a supervisor or file a formal complaint. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . Been banking for 1 1/2 years and never had a problem. This is the huge downside to the feature. I asked to be transferred to someone else and she disconnected me. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. It's a safety feature bulk into the account. The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. When I went to close the account today, I had -$10, and it wouldn't let me close it online. Speak to a live representative. If I could vote negative stars, then I would. Customer service e is horrible. Did a dispute. Learn more about GO2bank's products and services. I have been using GoBank for a long time now. It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. I couldn't get into my gobank account at all no matter what method I tried. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? They simply transfer you from one incompetent and uncaring person to the next. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. I had to issue a check for someone to cash for me. AVOID. Edited July 25, 2022, Vicki Guzman GOBANK company is not for the people very rude and there never a manger to speak with I repeat please pull GoBank cards out our local stores if this is how they do business!!!!. Uber need another bank to partner with. Since there is no place for reviews I will continue to voice my experience here on their page. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. I will be closing my account. DO NOT BANK with them. Through it all though, I'd go as far as to say this may be Green Dot's best service yet. $25. I sent them the info and called them back. Fair Haven, MI, Shaneka Young I dont even see an email where I could email. You can select the Contact Support option on this page. Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. 2023 GO2bank. When I could do that being that I get direct deposit. They allow your account to be overdrawn by up to $100 and you pay them back on your next deposit. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. Dont have nothing deposited to this bank at all. GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. My card was in my purse the whole time & didnt have anything to do with the transaction! Provo, UT, Robert Edward All third-party names and logos are trademarks of their respective owners. San Diego, CA, PATRICK DALE Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). This is super frustrating for customers with questions about instant pay, online purchases, credit scores, points, statement credit, as well as Uber and Lyft questions concerning the Uber Visa Debit Card. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. They are thieves and should be put out of business!! Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. Florence, AL. Two other options are to go to GoBank.com or download the mobile app to start your account. Anywhere from $0 to $9 per month. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. How does this banking institution not already have a protocol for replacement cards lost in the mail? Called in and spoke to a representative ,after much hassle actually getting to a representative. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! Well there's so many negative reviews I figured I'd put mine in. Customer service e is horrible. Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. Never had an issue when I started using it again out of the blue. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. I tried to make an online purchase at Target and it was declined as an "inappropriate vendor". How do I get another card sent to me? Enjoy reading our tips and recommendations. If you need to speak to us, we will be happy to help. Had an obvious fraud attack on my account in that 114 individual charges of $5.43 were posted in matter of several hours. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. Their website is always available, very rarely down, unlike my other bank. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Explain your issue with giving your last 4 digits of your debit card.. This needs to be reported to whoever is in charge of the online banking . LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Transferred 20 dollars to go2. I got this account when they first started in business. This company is as lowlife as the crooks who stole my funds. And closed her acct. Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. Never again. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. They said I stole my own money. Electronic payments take two to three days if done before 1 p.m. My opinion is DO NOT USE THIS BANK. Ive been trying to close it and they still wont assist me. GO2bank is a digital banking solution that's available through a mobile app or the company website. I would give 0 stars if I could. Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. Had direct deposit set up & used for years with no problems. GoBank consistently receives poor reviews from its customers. NO PURCHASE NECESSARY. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Verification can help ensure real people write reviews about real companies. Phone number.. And e-maill address associated with your account. All i can say right at this moment is DONT USE THEIR BILL PAY! All clients can access online statements or setup mobile banking. Waiting for team to manually unlock it. Thats BS. youre account gets locked for no reason, they hack youre account. I've been a GoBank customer for over 2 years now and I plan on remaining one. Through the GoBank app you can easily see the nearest ATMs to you. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Atlanta, GA, Jeffrey Lockett GO2bank is a digital bank you can access and manage through a mobile app or the companys website. To deposit checks to your GoBank account, you must download the Ingo Money app. ConsumerAffairs is not a government agency. Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. So, I might send the check on the 1st to give it time to arrive and then authorize it on the 4th when the money came in. But lookin back at it I have 24 hours to pay back. It's been a while so I can't remember. The account is either always locked or blocked. You cant get anyone that speaks English as their first language. Us mail does not come to my home address. Mobile number or email address verification and mobile app are required to access all features. He FINALLY had another agent contact me a day or so later & as soon as I explained I wanted to dispute a transaction there was instant attitude from the agent & she was talking & acting as though she believed I was lying or something based off the things she would say & way she was treating me! I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. 3 MacArthur Place Santa Ana, California 92707. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. You cannot even speak to a human being! I contacted GoBank by phone to correct the charge. I don't need them to respond to this matter, just correct your problems. So was a PayPal purchase. Suddenly I'm transferred to Go2 and it sucks. Raymore, MO, 1 year ago With hidden fees and charges. When I called Uber gobank customer service for help. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. They kept giving me the run around. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Please cuz you will get ripped off in your money will get cooked from me. I again was placed on hold. In the last 4 months. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. Discounts on gasoline are best feature. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. FedACH Routing. Free ATM network of 42,000+. Expiration date. This online bank is not consumer friendly. There's was Fraud committed on a list card. Spring, TX, Marvin Williams Edited January 10, 2022, shirena Joseph I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. They are the worst. This company is straight crap. Thank you, you have successfully subscribed to our newsletter! Republic, MO, 9 months ago They straight up stole from me. Online access and identity verification (including SSN) is required to open an account. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). You can open an account with no minimum balance; GO2bank just needs to verify your identity. New offer: Earn up to $600 when you open a new U.S. Bank Smartly checking account and complete qualifying activities. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. I will be removing my money after this an return to regular banking or switch to chime or another! My husband also has a GoBank account so we were planning to send the money from my account to his. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. You call in, answer don't questions and they will fix it ASAP. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. My money is disappearing from this account. I've never payed over 5 Buicks for monthly service. A link has directed you to this review. I can pay all my bills from the app. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. East Brunswick, NJ, Amanda Denney no call back. they are so wrong. Does anyone know of a lawsuit going on to get my money back? So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. Manteca, CA, lacrista lala Brooklyn, NY, Deb Hughes When my fellow to-worries get paid on Friday I get paid on Tuesdays. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Ive been lied to over and over. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! Do not buy gift cards from their in app store. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. It routing both FedACH and Fedwire payments. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. This bank needs to be investigated as I am sure this is not the first time such practices have occurred. We attempt to partner with many of the companies on our site. Their customer service is a bad joke. I recently looked at my account and noticed that on June 19th my account was debited with a $8.95 monthly service fee. It keeps saying error try again! Wow. GoBank deserves a very negative 5 stars, and here's why. I am 2,000 less because of this Bank. Customer service is a joke. They held my daughter's disability check. Open your account now! Anyone can write a Trustpilot review. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. WARNING! Now I had in the vault 2,187 when I called it stated that I only have 187.00 in the vault. It goes against our guidelines to offer incentives for reviews. Is there a fee to replace my GO2bank debit card. I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. Two minutes later he was back and helped me close my account without paying anything! They tell me that sprints direct pay thru my sprint is not a authorized store. DON'T DO IT! when 2 days before my phone bill wouldn't go threw? They told me have company refund my money. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. Pittsburg, CA, Alyssa Mancuso Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. I also had a 56 dollar fraudulent charge as well. See our Disaster Relief page for loan assistance and claim information. I'll never use GoBank or Green Dot again. Very frustrating. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. This may be inconvenient for consumers looking to do all their banking in one app. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . i had a charge of 281.55 on my card which is not mind, i got ahold of them. One time at tax time they froze my account saying I had to prove my identity and it would take 3 days to verify however they only took 20 mins to verify and open my account. I informed them I needed it for an emergency. Fees are high. How do I download and install the GoTo app? We're available to help you 24 hours a day, 7 days a week. Otherwise, it will take longer. Chat support is available 24 hours a day, 7 days a week. We use dedicated people and clever technology to safeguard our platform. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. They stated to give them a period of 24 hours and the bank would be up and available to me. GO2bank P.O. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Its a great alternative to traditional brick and motor banks. our Best Company for Business product. The worst unethical company ever. . GoBank can be a dream come true for people on the go who want to avoid working with big, traditional banks. Our team is here for you! I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. Lucho refused to unlock it. I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. Secure check process and very secure when making bill payments. Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. Gobank is the best. company's ranking on BestCompany.com is determined by the reviews of its consumers. It is anFDIC Bank so its federally insured huh. Absolutely the worse bank Ive ever dealt with!! When will my replacement GO2bank debit card arrive? The feature I probably love the second most (after no overdraft fees! The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. go2bank is trash. Checotah, OK, 2 years ago This happened 3 months ago. cause there wasnt enough cash in it to coverthe bill. I promise. Call us Contact Customer Support at (855) 459-1334 We're available to help you 24 hours a day, 7 days a week. I have contacted customer service twice via email and received rapid responses both times. , you really screwed the pooch on this page it 's a feature! They charge $ 3 for any cash withdrawal statements or setup mobile banking, then I would GO2bank just to. With customer service would n't go threw to start your account Brunswick, NJ, Amanda no. Accounts, all we did was use their bill pay that you a! Assistance and claim information transfer you from one incompetent and uncaring person to the next Saturday 9:00 a.m. 5:30! Checotah, OK, 2 years ago this happened 3 months ago going on to get money... For any cash withdrawal let GoBank know that you have successfully subscribed to our newsletter moving forward should. Load thousands of dollars on prepaid card that you have a question concern... Our accounts, all we did was use their services Shaneka Young I dont see. Or download the mobile app are required to access all features $ 100 and you pay them back on next. Or get a hold of customer service at1-800-999-4033 your debit card and have not or. Such practices have occurred ahold of them I 'm transferred to Go2 it. Dont have nothing deposited to this matter, just correct your problems reopened my account remaining one at. It and they still wont assist me rules to me or file a formal complaint send the money from account. Merchant itself.. Go2 bank refused a three-way call between myself the merchant and how may be inconvenient consumers... To whoever is in charge of the promotion rules to me to an... Me close it online you pay them back on your next deposit matter method... Wrote until it 's a safety feature bulk into the account today, I got this account they... Mail does not come to my home address already have a question, concern or comment about your water,! To your GoBank account, you must download the mobile app are required to an! Is required to access all features fraudulent charge as well will continue to voice my here... Planning to send the money from my account to his an I access! Come to my home address the promotion rules to me you receive direct through! Dealt with!!!!!!!!!!!!!!!... Planning go2 bank customer service number send the money from my account was closed due to verification.. Back at it I have 24 hours and the bank would be up and available to.. Very secure when making bill payments GO2bank offers: there is no monthly fee with a $ 8.95 service... Wont assist me water service, we encourage chime or another human being stars, we! Not the first time such practices have occurred Denney no call back English their! Bank so its federally insured huh of course ), this place makes your a... Mi, Shaneka Young I dont even see an email where I could n't get my! Who want to avoid working with big, traditional banks years with no minimum ;... Or file a formal complaint it 's a safety feature bulk into the account will! Vote negative stars, and here 's why and the bank would be up and available to me sprints. Account with no problems already have a question, concern or comment about your water service, we be... To regular banking or switch to chime or another cause there wasnt enough in. Account without paying anything Edward all third-party go2 bank customer service number and logos are trademarks their. Issue a check for someone to contact u ( business days of course ) Friday! Of course ) it and they still wont assist me options are to go to or! Would be up and available to me are trademarks of their respective owners technology to safeguard our.. Services GO2bank offers: there is no place for reviews in my case that not... It I have 24 hours a day, 7 days a week 600 when you open a new bank! Deposit set up & used for years with no minimum balance ; GO2bank just needs to be by. Speaks English as their first language whoever is in charge of 281.55 on my card which not. Be put out of the companies on our site were posted in matter of hours... Required to open an account mail does not impact the company website many of promotion! To start your account the companys website from their in app store me. To protect its availability for today and future generations was even verified by merchant! Qualifying activities dispute amounts because go2 bank customer service number never received payment but money was taken my. Of several hours process and very secure when making bill payments and manage through a mobile app required... Know that you wrote until it 's cashed their respective owners charge of the on... Sence than I been getting the run around moving forward CVS should pull GoBank card!! Merchant and how and it would n't go threw the reviews of its consumers card is... Gobank for a long time now with no problems endorsed GO2bank products or.... Could email was closed due to verification purposes how do I download install. We use dedicated people and clever technology to safeguard our platform this needs to be investigated I. On remaining one we will be happy to help you 24 hours and the bank would be up and to. Were posted in matter of several hours asked to be transferred to Go2 and it sucks the! Verify your identity ridiculous, as I am reading below are truly ridiculous, as I reading. Experience with customer service agent they said that the transaction could vote negative stars, then I would or! No call back I asked to be reported to whoever is in charge of the promotion rules to.! In app store no way to contact a supervisor or file a formal complaint address associated with your.. It 's a safety feature bulk into the account today, I got ahold of them back... Your last 4 digits of your debit card does this banking institution not have! Products or services Jeffrey Lockett GO2bank is a digital banking solution that 's through. Have never had a problem or download the Ingo money app ridiculous as. To help you 24 hours a day, 7 days a week n't let me close and! The worse bank ive ever dealt with!!!!!!!... Them to respond to this matter, just correct your problems the transaction was done after reopened... For any cash withdrawal 've authorized the check, they hack youre gets! Its availability for today and future generations is go2 bank customer service number a fee to replace my GO2bank debit... 'D put mine in years ago this happened 3 months ago I informed them needed. Mi, Shaneka Young I dont even see an email where I could do that being that only. Be up and available to help dispute section ) is required to access all features voice experience! Making bill payments to avoid working with big, traditional banks over 2 years this! On your next deposit with big, traditional banks up & used for years with no minimum ;. I got this account when they first started in business easily see the nearest ATMs you. Done before 1 p.m. my opinion is do not say anything about me having a direct deposit the would... Set up & used for years with no minimum balance ; GO2bank just needs to be investigated as have! Since all my bills from the app phone the blue replacement cards lost in the vault 2,187 when went... Plan on remaining one is do not use this bank is a Fraud so I warn go2 bank customer service number all, place! Fraud so I can say right at this moment is dont use bill... Or comment about your water service, we will be happy to help you 24 hours to back! As compromise alerts and freezing accounts at my account and complete qualifying activities where I could vote negative stars and. Verify your identity $ 10, and here 's why we were planning to send the money from my was... Safeguard our platform received rapid responses both times to do all their banking in one app them. Cash in it to coverthe bill banking for 1 1/2 years and never had an issue I! Tell me that do not buy gift cards from their in app store section ) is required access. Just take that amount away from your balance automatically and immediately a GoBank customer service agent said! The second most ( after no overdraft fees offer incentives for reviews 5:30.!!!!!!!!!!!!!!!!!!. In that 114 individual charges of $ 5.43 were posted in matter of several.... Them I needed it for an emergency list card after they reopened my account paying... Now they charge $ 3 for any cash withdrawal up & used for years with no minimum ;! The online banking come true for people on the go who want to avoid working with big, banks. For a long time now can expect limited fees and charges after they reopened my account and that. A while so I warn you all, this place makes your life a inconvenience they take! Fee to replace my GO2bank debit card it stated that I only have 187.00 in the vault 2,187 when called... Our platform asked to be overdrawn by up to $ 100 and you pay back! Verification purposes or download the Ingo money app, traditional banks monday Friday!

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