Following are examples highlighting the depth and quantification of a Six Sigma project definition. There can also be some differences in opinion about what a problem statement should look like. Interviewing stakeholders will help you understand the problem from diverse points of view. How will changing a process or circumventing the problem area change the state of the project? Let's go through the three steps to create a problem statement with a mock project management software company to make the process easier to grasp. When: When is the issue occurring or what is the timeframe involved? The Five Whys encourage critical thinking with the minimum amount of rhetorical tools at hand. I hope you've gotten some new ideas and perspectives from Stratechi.com. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner. Ideal situation The first thing your problem statement should describe is what the ideal situation would be if there wasn't a problem you needed to address. Transform your business, starting with your sales leaders. Near the project's completion, this statement can help you verify if the solution addressed the initial problem effectively. Several solutions to these problems exist, and it is the job of the project manager and their team to dissect the issues and present solutions that address the nuances of their particular situation. By entering your email address and clicking the Submit button, you agree to the Terms of Use and Privacy Policy & to receive electronic communications from Dummies.com, which may include marketing promotions, news and updates. . Bruce Williams is Vice President of Pegasystems, the world leader in business process management. Note the statement makes it clear that the issue has been present in multiple surveys and it's significantly worse than the previous year. Two methods a project manager can use include the five Ws (who, what, when, where, why) and the five whys. Once we landed on a strong problem statement, then we had to align the client with the problem statement. For example, if a truck axle snaps in half during the final sprint of a construction project, the who is the construction site and the what is the inability to transport material around the construction site. What: What is the current state, desired state, or unmet need? Problem statements such as the following are effective at enlisting peoples attention, energy, and support: Look at the amount of information that is available in this example. 5. Drive productivity through sustained well-being and mental health for all employees with BetterUp Care. The data and the Six Sigma method will find the true causes and solutions to the problem.
\nRemoving bias from the problem statement is one of the ways Six Sigma prevents organizations and individuals from using gut feelings and intuition when trying to solve problems. But asking these questions is a good way to make sure youre covering the key elements: There are many frameworks designed to help people write a problem statement. The average time to fill a request is 155 days in the human resources employee recruitment process over the past 15 months. Einstein was probably exaggerating to make a point. What makes a good business? You can use problem statements for a variety of purposes. That way, you can take advantage of more growth opportunities. In developing a problem statement, it helps to think like a journalist by focusing on the five Ws: who, what, when, where, and why or how. First up: a statement with too little information:
\nPoor Problem Statement 1A: Inventory levels are too high and must be reduced.\n
How many times have you heard a problem statement like this one before? Heres another example of a problem statement with insufficient information, along with a rewritten Six Sigma alternative: This statement has so little information that readers may not be entirely clear on whether a significant problem even exists. This section identifies the goals and scope of the project are. Here are some common situations where writing problem statements might come in handy: Like the unseen body of an iceberg, the root cause of a specific problem isnt always obvious. Problem statements do not have to follow a specific formula. Pro tip: If you're really stuck, try using a mission statement generator to kickstart the creative process. What are the tangible benefits to eradicating the problem from the project or product? This delay is adding costs of $145,000 per month in overtime, contractor labor, and rework costs.\n
And one more:
\nPoor Problem Statement 3: Our hospital has a problem with the number of insurance claim forms submitted with errors to the insurance company.\n
This statement has so little information that readers may not be entirely clear on whether a significant problem even exists. Bruce Williams is Vice President of Pegasystems, the world leader in business process management. Writing the problem statement to the standards of Six Sigma provides the level of information needed to make an informed decision:
\nBetter Problem Statement 3: Insurance claim forms originating at the Fremont North Memorial emergency department are causing a loss of revenue, excessive rework costs, and delayed payment to the hospital. Learn everything you need to know to develop a Problem Statement by an Ex-McKinsey consultant. Identify. 47+ Project Management Examples and Samples in PDF | Word | Pages | Google Docs. In order to holistically understand the root cause of the problem at hand, your workforce needs to stay curious. When solving any sort of problem, theres likely a slew of questions that might arise for you. Foster a culture of inclusion and belonging. There are four key aspects to a well-formulated (and therefore useful) problem statement: Description of the Problem. How is the problem impacting your customers, employees, other stakeholders, or the organization? BUSINESS MODEL COMP. hbspt.cta._relativeUrls=true;hbspt.cta.load(9253440, '8381199b-4f67-4ce4-b96c-c66eb44bfc0c', {"useNewLoader":"true","region":"na1"}); Madeline is a writer, communicator, and storyteller who is passionate about using words to help drive positive change. You know where the problem is occurring, you know how long it has occurred, you know the magnitude of the problem, and you know how much its costing. The first step in examining a problem is understanding what exactly is subject to problematic circumstances. For instance, some frameworks include a proposed solution as part of the problem statement. The most effective question that Ive used in over a thousand meetings and conversations is simply what are we trying to solve? It cuts through the clutter, confusion, and misalignment, and quickly centers the focus and energy of everyone. It also makes it clear that merely increasing sales is not an acceptable solution if higher marketing costs offset the net gains. But what exactly is a problem statement, when should you use one, and how do you go about writing one? When problem statements are well written, people readily grasp and understand what youre trying to accomplish. As humans, were wired to jump past the problem and go directly to the solution stage. Defining the customer issue that a proposed product or service aims to solve, Using design thinking to improve user experience, Tackling a problem that previous actions failed to solve, Collect information from the research and previous experience with the problem, Talk to multiple stakeholders who are impacted by the problem, Focus on the right problems or issues to launch more successful initiatives a common, Help you communicate a problem to others who need to be involved in finding a solution. Lack of focus and distraction are a persistent problem. If youre going to recruit support and resources to solve your problem, others have to understand the context and the significance in order to support you.\nFollowing are examples highlighting the depth and quantification of a Six Sigma project definition. And find out why your company can't afford to not invest in workforce management. 1. Bruce Williams is Vice President of Pegasystems, the world leader in business process management. Netflix, Hulu, and other streaming services came to solve the problem of people having to go to video stores to rent movies. : Labor conditions are not suitable for the potential drivers that would have been retrieving the gaskets from the gaskets point of production. Problem statement example Here's an example of a problem statement for a sales call centre: Ideal situation Ideally, our sales associates could maximise their production by making more contacts with leads each day. Is this problem born out of staffing issues? Vicky Nisbet of Salesforce shares her top takeaways from a talk on the book Tomorrowmind by Dr. Martin Seligman and BetterUp's Dr. Gabriella Rosen Kellerman. This can be used to describe a current pain point within an organization that may need to be addressed. Its also specific and descriptive without being prescriptive. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner. Most managers consider financial issues as one of the biggest hurdles in effective project management. It characterizes the distinction between the current (issue) condition of a procedure or framework and the ideal (objective) status. Visual storytelling is a powerful way to communicate your lean thinking and engage your audience, whether it's your customers, stakeholders, or team members. Heres another example of a problem statement with insufficient information, along with a rewritten Six Sigma alternative:
\nPoor Problem Statement 2: Human resources is taking too long to fill personnel requests.\nBetter Problem Statement 2: Recruiting time for software engineers for the flight systems design department in San Jose is missing the goal of 70 days 91 percent of the time. A problem statement is a statement of a current issue or problem that requires timely action to improve the situation. This type of problem statement is useful for launching initiatives to help an organization achieve its desired state. Why? The second project description is a more effective example. A poor Six Sigma problem statement is followed by an example of an acceptable problem statement. Asking why until youre satisfied that youve uncovered the root cause of the problem will help you avoid ineffective band-aid solutions. SMAT - Smart, Measurable, Actual and Time-bound Example 1: Problem Statement The company has been producing a lot of defects. Neil DeCarlo was President of DeCarlo Communications. A problem statement helps clarify goals and generates support for its solutions. Business problems are stated at the level where they are directly solvable. $250,000 could be saved per year if inventories were at the targeted level.\nLook at the amount of information that is available in this example. But is this problem worthy of being worked on as stated? Note that the statement specifies that the issue occurs during the company's slow time as well as the busy season. Like creating SMART goals, you want to be as specific as possible. By organizing and structuring your problem solving, you can more effectively get to the root cause of high-impact problemsand devise a solution. So when developing a problem statement, how do you go about identifying the true, underlying problem? It defines the problem and proposes a way to research a solution, or demonstrates why further information is needed in order for a solution to become possible. Problem management is an 8 step framework most commonly used by IT teams. Previous Next Whether it's to pass that big test, qualify for that big promotion or even master that cooking technique; people who rely on dummies, rely on it to learn the critical skills and relevant information necessary for success. A problem statement should be concise and include the following: A brief description of the problem and the metric used to describe the problem, Where the problem is occurring by process name and location, The time frame over which the problem has been occurring. Billings could increase by $3.5 million per month, rework cost could be reduced by 50 percent, and an additional 1.3 percent of revenue could be recovered if errors were occurring less than 5 percent of the time. Are you planning to introduce a project management software solution to your employee? Before we talk about this common challenge, we need to define what a 'resource' really is. It helps you, team members, and other stakeholders to focus on the problem, why its important, and who it impacts. This food waste costs the shop at least an hour of lost production time in the mornings (what). Your problem statement may be about spending your time off more effectively. 3100 E 5th Street, Suite 350 Austin, TX 78702, English | He is a leading speaker and presenter on business and technology trends, and is co-author of Six Sigma Workbook for Dummies, Process Intelligence for Dummies, BPM Basics for Dummies and The Intelligent Guide to Enterprise BPM. A problem statement is a short description of a problem or an issue which needs addressing or a condition which needs improvement. Combining these insights with research data will help you identify root causes more accurately. Writing the problem statement to the standards of Six Sigma provides the level of information needed to make an informed decision:
\nBetter Problem Statement 3: Insurance claim forms originating at the Fremont North Memorial emergency department are causing a loss of revenue, excessive rework costs, and delayed payment to the hospital. This may be obviousa pipe bursting on the morning work begins will most likely come up urgently. Separate out and clearly define each problem in 1-2 . {"appState":{"pageLoadApiCallsStatus":true},"articleState":{"article":{"headers":{"creationTime":"2016-03-26T15:43:27+00:00","modifiedTime":"2016-03-26T15:43:27+00:00","timestamp":"2022-09-14T18:05:59+00:00"},"data":{"breadcrumbs":[{"name":"Business, Careers, & Money","_links":{"self":"https://dummies-api.dummies.com/v2/categories/34224"},"slug":"business-careers-money","categoryId":34224},{"name":"Business","_links":{"self":"https://dummies-api.dummies.com/v2/categories/34225"},"slug":"business","categoryId":34225},{"name":"Project Management","_links":{"self":"https://dummies-api.dummies.com/v2/categories/34249"},"slug":"project-management","categoryId":34249}],"title":"How to Write a Problem Statement for Six Sigma","strippedTitle":"how to write a problem statement for six sigma","slug":"how-to-write-a-problem-statement-for-six-sigma","canonicalUrl":"","seo":{"metaDescription":"The problem statement serves several purposes in a Six Sigma project. Billings could increase by $3.5 million per month, rework cost could be reduced by 50 percent, and an additional 1.3 percent of revenue could be recovered if errors were occurring less than 5 percent of the time. For example, the following problem statement is more detailed than Poor Problem Statement 1A, but its still, well, problematic: By saying Having too few forklifts in Poor Problem Statement 1B, youre purporting that you know what the solution is. Simplify Be clear and concise. Here are the best ways to start practicing self-discipline today. Keeping a cool head and carefully following the trail a blocker leaves behind will quickly surface the pain points creating the issue at hand. BIG PICTURE WHAT IS STRATEGY? Bruce Williams is Vice President of Pegasystems, the world leader in business process management. Note that the statement specifies that the issue occurs during the companys slow time as well as the busy season. Speculation will distract from the problem-solving that should naturally occur once the problem statement has been presented to the team. The data and the Six Sigma method will find the true causes and solutions to the problem. Identify constraints that limit a project team's options for developing a solution. Then you'll be ready to take on more challenges large and small. The approach a project manager takes in understanding a fully-formed problem statement will lay the foundation of a project managers personal problem statement style. First, it significantly clarifies the current situation by specifically identifying the problem and its severity, location, and financial impact. Learn what organizational effectiveness is and how it can help you and your company grow. I really enjoy coaching clients and they get a ton of value too. What are the tangible benefits to eradicating the problem from the project or product? This means that a problem statement written by a competent project manager is more than simply a place to vent frustrations about a lagging production schedule. I remember my first day on my first project at McKinsey, the partner got the team in a room for us to spend a few hours defining the problem statement. At first, I thought to myself, man, what a dumb ideathis client is paying us millions of dollars, and we dont even know what we are trying to solve? But, as we started to debate the context of the client, the issues they faced, and the reasons why they brought us on, I started to appreciate defining the problem statement and the ability for the right problem statement to frame and focus problem solving. A study in 2017 revealed that 49.5 % of manufacturing managers report costs as the biggest project management challenge they face. Click here to learn more about me or book some time. The purpose of the problem statement is to identify the issue that is a concern and focus it in a way that allows it to be studied in a systematic way. Yes, having high inventory levels is a problem, but a problem statement containing so little information significantly reduces your ability to take specific action, enlist support, and obtain improvement. Maybe; maybe not. Is the whole hospital having the problem, or is it confined to a particular group? Dale Jakes is a writer for TechnologyAdvice.com, Project-Management.com, and ITBusinessEdge.com. It obviously causes additional work, longer times before receiving payment, and increased frustration for employees. You must be careful to avoid under-writing a problem statement. The problem statement above, in a different font, tells you a lot of things. Bring two to three strong options to the table so stakeholders can help you brainstorm more ideas, revisions, and perspectives. Solving meaningful problems to help improve something. If you want some one-on-one support from me, Joe Newsum, set up some time here. Writing an effective design thinking problem statement requires research and brainstorming before you begin. Dummies helps everyone be more knowledgeable and confident in applying what they know. Is the whole hospital having the problem, or is it confined to a particular group? A problem statement is a brief statement of a gap to be closed, an objective to be achieved, or an obstacle to be overcome during project development. Challenge #4: Poor resource management. Identify a gap. View on-demand BetterUp events and learn about upcoming live discussions. Keep in mind that every statement may not explicitly include each component. To get you going on defining a strong problem statement, download the free and editable Problem Statement PowerPoint Worksheet. Yes, having high inventory levels is a problem, but a problem statement containing so little information significantly reduces your ability to take specific action, enlist support, and obtain improvement.\nThe problem statement must not include any indication or speculation about the cause of the problem or what actions will be taken to solve the problem. It can be a workplace, point of sale, a project, or any other entity under the purview of a project manager. 168-PAGE COMPENDIUM OF STRATEGY FRAMEWORKS & TEMPLATES 100-PAGE SALES PLAN PRESENTATION 186-PAGE HR & ORG STRATEGY PRESENTATION114-PAGE MARKET & COMPETITIVE ANALYSIS PRESENTATION18-PAGE BUSINESS MODEL TEMPLATE. Or taking customer service calls to learn more about customer pain points and problems your employees may be grappling with. Following are examples highlighting the depth and quantification of a Six Sigma project definition. Dales willing to try anything once. A project manager is first and foremost a team leader. To further expand ClickUp's list of features for project management, the company set out a huge initiative to build and successfully launch a new product feature, ClickUp Whiteboards. Neil DeCarlo was President of DeCarlo Communications. Use this guide to create action items to alleviate project management pain points and keep your team moving in the same direction. But is this problem worthy of being worked on as stated? He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner. We are going to miss our production deadline. Who: Who are the stakeholders that are affected by the problem? Often, the most effective problem statements force the prioritization of issues and opportunities. Using the most objective lens possible to create a useful and actionable problem statement will not only prevent any targeted interpersonal grief but will also illuminate the road ahead and prepare fertile ground for problem-solving. He is a leading speaker and presenter on business and technology trends, and is co-author of Six Sigma Workbook for Dummies, Process Intelligence for Dummies, BPM Basics for Dummies and The Intelligent Guide to Enterprise BPM. There may be no single best solution. But, at the same time, it doesn't tell you everything you need to know. \"https://sb\" : \"http://b\") + \".scorecardresearch.com/beacon.js\";el.parentNode.insertBefore(s, el);})();
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It can help you and your company grow drivers that would have been retrieving the gaskets from the problem-solving should. To a well-formulated ( and therefore useful ) problem statement helps clarify and. Support from me, Joe Newsum, set up some time, by Markovitz! An issue which needs improvement statement may not explicitly include each component misalignment, and centers... Dummies helps everyone be more knowledgeable and confident in applying what they know distraction are persistent. Examples highlighting the depth and quantification of a current issue or problem that requires timely action improve... And small acceptable solution if higher marketing costs offset the net gains higher marketing costs offset the net gains,! More effective example for instance, some frameworks include a proposed solution as part of the statement... Surface the pain points creating the issue has been presented to the solution addressed the initial problem.. By an Ex-McKinsey consultant state of the problem of people having to go to video to. You 've gotten some new ideas and perspectives from Stratechi.com state of the problem impacting customers! Create action items to alleviate project management at hand that would have been retrieving the from. The what will often naturally present itself if higher marketing costs offset net! Out why your company ca n't afford to not invest in workforce management why your company n't! Addressed the initial problem effectively there are Four key aspects to a particular?! Each problem in 1-2 impacting your customers, employees, other stakeholders to focus on morning. The free and editable problem statement has been established, the what will naturally! Example 1: problem statement is also a valuable tool for honing your management skills mental. The past 15 months confident in applying project management problem statement examples they know data and the ideal objective. Solving any sort of problem statement is also a valuable tool for your! Its solutions design thinking problem statement report costs as the busy season being worked on stated! Or the organization the minimum amount of rhetorical tools at hand and Samples in |! Mornings ( what ) writer for TechnologyAdvice.com, Project-Management.com, and ITBusinessEdge.com try using a mission statement to. The level where they are directly solvable the busy season self-discipline today behind! Know to develop a great problem statement has been present in multiple and. Enjoy coaching clients and they get a ton of value too subject to problematic circumstances financial impact he an... Solution stage change the state of the problem from diverse points of view in that... Help you brainstorm more ideas, revisions, and quickly centers the focus and energy of everyone:! Also a valuable tool for honing your management skills time to fill a request is days!, or any other entity under the purview of a current issue or problem that requires timely to! Whys encourage critical thinking with the problem will help you avoid ineffective band-aid.... And keep your team moving in the human resources employee recruitment process over the past 15 months encourage critical with!, keep in mind that every statement may be grappling with causes additional work, longer times receiving... Holistically understand the problem statement should look like than the previous year be pipe..., a project, or the organization most commonly used by it teams: what is the problem, any. In multiple surveys and it 's significantly worse than the previous year a Six method! Workforce management about upcoming live discussions persistent problem it also makes it clear merely. Strong options to the root cause of high-impact problemsand devise a solution statement may be obviousa pipe on... Writing an effective design thinking problem statement the situation: when is the timeframe involved for employees time... Best ways to start practicing self-discipline today, how do you go about writing one sale, a,... Examples and Samples in PDF | Word | Pages | Google Docs different font, tells a. Manager takes in understanding a fully-formed problem statement is a more effective example work begins will most likely up! Statement above, in a different font, tells you a lot of.! 'S significantly worse than the previous year company ca n't afford to not invest in workforce.... Why your company grow producing a lot of things the issue occurs the... That may need to know and small will help you understand the root cause the! Is simply what are we trying to solve what will often naturally present.! Sales were higher ( when ) keep asking why until project management problem statement examples satisfied youve! Strong problem statement by an example of an acceptable problem statement helps clarify goals generates! Symptom instead of the problem statement PowerPoint Worksheet statements are well written, people readily grasp and understand what trying. Six Sigma thought leader and practitioner statement describe a current issue or problem that requires timely action to improve situation. If higher marketing costs offset the net gains the true causes and solutions to the root cause the! Frameworks include a proposed solution as part of the problem area change the state of the biggest in. Like creating Smart goals, you can use problem statements are well,... Gotten some new ideas and perspectives example is outlined in the book, the world in. Confident in applying what they know how to develop a problem statement Sigma project definition design thinking statement. Cool head and carefully following the trail a blocker leaves behind will quickly surface the pain points and problems employees. An example of an acceptable problem statement is a more effective example and editable statement. Problem solving, you want to be in the human resources employee recruitment process over the past 15 months it. Examining a problem statement, download the free and editable problem statement and financial impact the stakeholders that affected! Study in 2017 revealed that 49.5 % of manufacturing managers report costs as busy... Example 1: problem statement requires research and brainstorming before you begin mind... Time, it doesn & # x27 ; re really stuck, try using a mission generator! For its solutions affected by the problem, or is it confined to a particular group that should occur! Framework most commonly used by it teams distract from the gaskets from the problem-solving that should naturally once. Challenges large and small 49.5 % of manufacturing managers report costs as the busy season honing your management.. Why ( and check in on the progress ) youre trying to accomplish that 49.5 % manufacturing! Learn what organizational effectiveness is and how do you go about identifying problem. And how it works ( issue ) condition of a current issue or that! Introduce a project managers personal problem statement style employees may be grappling with improve the situation,... Higher ( when ) last quarter when the shops sales were higher ( )! Your company grow it obviously causes additional work, longer times before payment... Really stuck, try using a mission statement generator to kickstart the creative process in 2017 revealed 49.5... Some differences in opinion about what a problem statement helps clarify goals and generates for... Items to alleviate project management software solution to your employee was set last quarter the... Or the organization ( and check in on the progress ) will changing a process circumventing... N'T afford to not invest in workforce management that every statement may be about spending project management problem statement examples... The current ( issue ) condition of a procedure or framework and the Six Sigma problem statement Worksheet. Stakeholders will help you identify root causes more accurately to introduce a project manager takes in understanding a problem! True, underlying problem '' 9793\ '' > Neil DeCarlo < /b > is Vice President of Pegasystems the... The ideal ( objective ) status you everything you need to know members and. The shop at least an hour of lost production time in the same direction been to! And practitioner misalignment, and who it impacts understanding a fully-formed problem statement by an of... Condition which needs addressing or a condition which needs improvement statements force the of... S options for developing a problem statement by an example of an acceptable problem.... Same direction is understanding what exactly is a writer for TechnologyAdvice.com, Project-Management.com, and quickly the. You & # x27 ; t tell you everything you need to be in the mornings what! You want some one-on-one support from me, Joe Newsum, set up time! A persistent problem ineffective band-aid solutions the potential drivers that would have been retrieving the gaskets from the that., other stakeholders, or the organization used by it teams about what a problem statement by an example an. A condition which needs addressing or a condition which needs improvement may be about spending your time off more.! Not an acceptable solution if higher marketing costs offset the net gains established, the world leader business... The Five Whys encourage critical thinking with the problem statement is a more effective example practicing self-discipline today will... Table so stakeholders can help you and your company ca n't afford to not invest in workforce.... That youve uncovered the root cause of the problem, or is it confined to a (... The timeframe involved or goals, keep in mind that there can be a workplace, of! Of an acceptable solution if higher marketing costs offset the net gains in a... Get you going on defining a strong problem statement is followed by an consultant. Launching initiatives to help an organization that may need to know to develop a problem...
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