slumberland vs ashley furnitureslumberland vs ashley furniture

Then we had to wait weeks to get someone here to install it. Don't even think about getting a call back when you have issues. Someone else tried to help me and he quoted me a price that was double what I expected. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. After having various delivery services from Steinhafels, Pottery Barn, Ashley Furniture, etc. Why make a deliver if the order is not complete! Price Range: $$ to $$$ What To Buy: Ananda Console Table$799 and Miranda Corner Cabinet$399. Thanks for wasting my time, Ashley, I won't be back. MY ADVICE: Do your homework. Make sure you get the best price available. Current employees tell me turnover is high. How can we be charged a restocking fee if we never received it. It's their "New Policy." I had to call family members to get me up. The couch was delivered today and its absolutely filthy and one piece looks like it was a returned item. Guesss what!? All the items were delivered to our house. There is so many issues to this horror story, but I will end with this scoring, 1) zero on customer service 2). After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board. I told the salesperson we were a definite no on one brand. They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! We don't need lifetime furniture. We were taken care of professionally and in a friendly way by the first person we met. Although we had already paid a deposit. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. Another point Ashley needs to seriously evaluate is "If you can't deliver on full paid orders in less than EIGHT WEEKS, then STOP having SALES EVENTS!!!!!! I guess I shouldn't be too surprised! Of course the salesperson never showed or told us about this either. We liked 2 different models of bed frame and 1 matress and we told Nakisha exactly what we wanted. The sales person Monica from the Whitby, ON misrepresented the delivery service, promising the delivery team would relocate my existing furniture, also misrepresented the extended warranty. I'll keep it objective. My phone was on and I did not receive any call from Ashley. Here we are almost 3 months later, with the delivery being DELAYED And once the delivery guys show up, every piece of missing. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. There were 2 bar codes, neither were correct. Found out the the warranty is through a 3rd party who doesn't do cleaning. We definitely regret walking into this place. NO RETURNS! In the meantime, I paid for white glove delivery, got rid of our existing table and have basically stored the chairs for a table i can't even get for well over 6 weeks now. So now I am stuck with a dresser that smells like formaldehyde and out the money. They show up early and my dad hasn't arrived yet. For a disabled Sr. Two on display in the store. Learn how your comment data is processed. Learn how we are supporting local furniture stores. If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) Seriously? Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. This one latched onto me as soon as I walked through the door. When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. We ordered more than $15,000 of new furniture and we are being treated like dirt. I literally sent them while on the phone with the rep. It took 4 days just to get a replacement ordered then it took another 3 days to get here. I Will Never Buy Again From Ashley I Am Making A Complaint With The Better Business Bureau And Hope They Do Not Do This To Anyone Else. On 1/24, we donated our living room set to charity. It's now past time frame no sofa. Earlier this week I get a call from the salesman Brandon confirming he ordered RAILS for us (not the bed), & I asked him about reimbursement for delivery for his mistake, he said I needed to talk to a manager, but not likely. How can you confirm something to a customer that ISN'T EVEN IN STOCK! In addition to the top categories above, Ashley offers a wide array of other home products, such as: Ashley HomeStore can be found across North America and in multiple worldwide destinations. Theyre both well-known brands and have been in business for many years. Sales A+. I call them on this and reference my purchase contract that confirms that my delivery date was 5/6 and they give me some runaround answer about how it never was set. Which is too bad for them because we liked the look of their furniture and it was on our short-list of what to furnish our new home with. Dufresne Spencer Group. The first time that I slept on one of the mattresses I found myself in a valley on one side of the bed. That's right, they GLUED it into place. PROS Of course, the lady who greeted us at the door didn't tell us that, the salespeople we originally purchased the couches from didn't tell us that and we were only informed of it when we tried to purchase a set of $170 sheets (because we literally couldn't find anything else in the store that wasn't over-priced or of horrible qualitynot that $170 for sheets isnt over-priced but at least it was something we could use). I needed some new living room furniture, and this was the first place I went. We bought a sectional in November and was told that we wouldn't be able to get it till December 26th if we wanted the ottoman also. Account for handrails and lights within the elevator, as they cannot . Just to be told so sorry there is nothing we can do, but we apologize for the inconvenience. By Jasmine Harding and Amanda Tarlton | Updated Apr 14, 2022 3:59 PM. We have tried several times to talk to the store manager Corey. I called the store and they basically said they cant do anything I would have to just reschedule to push my delivery out further! We asked for a credit to purchase something new from them and got zero. As soon as we walked in we were greeted by David Tuong. Needless to say, I bought the furniture at what I thought was a great price. There is no customer service at this company. I will definitely be back and share my experience with others. When I got it, it has a small defect. Fast forward to when we had to return something All of a sudden that customer service was obsolete. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. You will be able to edit the text before publishing. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. What good is a bed without a mattress. & most of all Love my new furnitures! So I thought for sure Ashley would back up their product and since I spent extra for the Warranty. Calls to corporate are directed to overseas individuals with no records of the transactions because they claim it is a locally-owned store. All associates looked at me and did not greet me at all. They wanted me to send to Utah. They are throwing us different dates and talking about November, then December and it keeps changing. We never got any of that back, even after going to the store 3 different times. Albert garanteed me i was going to recive my order by that day. What a joke. I applied for the credit card and everything. This place looks and feels like Big Lots, or an old K-Mart. very poor customer service by HQ anf local store. She also wasn't very courteous nor acted in a professional manner to assist us with the issues. My husband took the day off work and the mattress and PART of the frame was delivered. Once again we contacted the third party for a claim and were denied with the excuse that this was normal wear and tear. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. I will never buy furniture from ever again from Ashley's and I will tell all my friends/family not to shop at Ashley's. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. I am literally embarrassed of this sectional when people see it.oh well. we learned our lesson and I hope me sharing this advice will help you avoid the same mistakes! When you spend a large amount of money on furniture, paying an extra $100 or more for delivery can seem ridiculous. Not one of the employees responded. I called and was then told that it would not be available until after September 30th. The top furniture request from Ashley shoppers is a new sectional for the living room. She said she'd give us her business card, then left. The sofa wasn't even that great. I went to Ashley home furniture and was assisted by Kevin. My husband and dad both go to the store with the part that is broken. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. I did not experience what other people experienced as far as not being greeted. But with so many options, shopping for new furniture can feel like a daunting task. This free service makes furniture shopping fun and easy. However one table is broken at the time of delivery. I don't play when it comes to doing what is right . Terrell arrived early as 7:30 am to pick up the piece that was delivered mistakenly and mentioned the desk would be delivered separately from another driver. I can already tell it didn't survive. Thanks David T. I think one star is too much. Extremely Happy with my two night stands! I have been given the runaround for many months from many representatives. Store experience was awesome! This really infuriates me because we were told the items we ordered were IN STOCK. I am in shock at the way this store does business! Shockingly, the DM now won't return my phone calls or emails. Slumberland is a family-owned, Midwest-based furniture company. I suggested that they remove all the packages and one of the guys said no they can't. You are buying a Big Box Piece of cheap cushion, cheap scratchy fabric, and just plain bad wannabee furniture. I am at my wits end. Let me assure you it was a lose-lose situation. This includes the Sommerford dining room collection, Windville collection, and Porter collection. It has the sinuous springs, not 8-way hand tied. Instead, take advantage of the opportunity to browse thousands of quality pieces in one place. When we call the store directly, no one picks up. DO NOT EVEN THINK OF SHOPPING THERE. Later she noticed from across the room one of the table legs is slightly bent. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word. She said the store manager was trying to get in touch with the salesperson but he was being evasive. If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. Mattresses were unreturnable. Customer service is terrible and they really don't care if you get your furniture or not. best china. The worst. The manager refuses to refund her money. I appreciate the entire experience with this store. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! Now the furniture was delivered the technician installed the couch wrong and it was BROKEN. The shipping date keeps changing. Finally, June 2022 we have all the pieces. Calls to the establishment go unanswered. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I just got so furious! Todays feedback was you can cancel if you dont like our answer. He says he can show us other beds, including the brand I don't want. (My husband has been dreaming of having a rustic bar with crazy stonework that costs thousands of dollars so, needless to say, our decorating ideas for the basement are a little different, haha.). Hello to everyone who wants to buy furniture in Ashley, stay away from that store, you will buy damaged furniture, get false promises of good quality and good customer service. I have never experienced such awful customer service. The person I talked to today said the delay was because the items were ON BACK ORDER!!! I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. This Company Sucks A## As Far As Customer Service Goes! Do Not Buy From ASHLEY. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. A week goes by, I hear nothing. The leather chair was more expensive than the various armchairs I was interested in at Ikea, but it was more comfy. Horrible, horrible customer service and products. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. We now have enough credit to buy a house and I can't wait to fill the rooms with items from Ashley furniture. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. No apologies, I'm out of luck and have to wait 2 more weeks for my furniture to arrive-- that's over 2 months! Overall, Would I Shop at Slumberland Again? Got it on schedule, confirmed going to have someone meet them at the house since we were working. The delivery person could not fixed tables so called in to arrange new delivery. It. DO NOT shop here if you expect your furniture by a certain date or want any kind of customer service at all. Shady company and awful customer service. My "squeak free" bed frame squeaks. Another long-standing legacy brand in the furniture industry, Bassett Furniture carries a wide range of styles for bedrooms, living rooms, dining rooms, and outdoor spacesand almost every piece is crafted by hand in the USA. Well now I am very frustrated, so I cancelled the server order. After talking to customer service - they placed the couch exactly where asked and it fit perfect. Thank you internal sales team for helping out with this extremely unsatisfactory experience. The stools are also quite comfy, and I love that they are included. In order to use the $130 we spent on the warranty we had to spend $499 on new Ashley merchandise. Read all of Ashleys ratings and reviews here. I am a bit disappointed in the quality of the fabric. The delivered both orders incomplete 2-3 times. It's been nearly a month with no progress. Evelyn Solan was amazing friendly and knowledgeable of her product. I am currently waiting (again) for them to contact me. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! Their sales people look you in the eye and lie to you. Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. We had purchased a couch from here back in October, which was delivered in a timely fashion. This bait and switch tactic is a terrible way to conduct business! To help streamline your search, just ahead are some of the best furniture brands to consider when upgrading your furniture. Many products are available in a variety of colors and textures. Never going to buy them again and never going to recommend them to anyone. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. They then delivered damaged furniture and would not refund. The initial over enthusiasm was obviously fake and everything changed when I showed my discomfort with buying on the spot. DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. My friend was looking for a bed with drawer's underneath and a mattress. They were friendly, patient, and helpful. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. We call over and over to be given an estimated delivery date, and then we never hear from them. I emailed the CEO and also mailed a letter but have not heard back. Disappointing that there was nothing done to help compensate for the inconvenience of waiting 7 months and taking time out of work for all the different deliveries. I call Ashely every week and all the time they have different answers. SMH. We had measured and knew perfectly well the couch would fit, as long as you tilted it when you brought it in because, geometry.). Especially when the store has only 5 or 6 cars in the lot! I called immediately to let customer service know. Eric? He asked slats or no slats. Now all we have to do is pray we are pleased with this recliner and it gives us at least a few years of decent service. Worst experience while shopping for furniture. Then I received a phone call the following day (the evening before confirmed delivery) that my sectional was out of stock. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. So as far as I'm concerned I was LIED TO!!! Two were delivered by UPS because they were small end tables. He walks with me for a bit telling me where to look. Ashley's furniture do not put their customers first and I will definite be reporting to the BETTER BUSINESS Bureau. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. They told us to expect 4 items, and only recieved 2 of the 4. Ashleys needs to accept responsibility and make it right period. It's been over 2 months that they have delivered a large order to my house along with a damaged coffee table. The front desk was professional and extremely helpful with the checkout process. Once we got the new one in the room we started noticing the smell again. Many of Ashleys complaints are due to poor after sale service and damaged/broken furniture. The quality was amazing and the prices felt right if not, very reasonable. We recieved a call about a delivery and now it was January 2022. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. I further escalated at the store level and again directed to guest care who say the same thing. Because she picked up the item, Ashley furniture store manager refuses to refund her money. The previous reviews of poor service and furniture is not just talk; it is real! The driver Terrell was extremely helpful with attempting to get this resolved for me, when another representative, not Shartaat, a representative prior to speaking to Shartara who disconnected the 1st call after speaking an hour who did not call back suggested for him to return the damaged desk, he spoke up and said, that is NOT HOW WE TREAT OUR CUSTOMERS, WE NEVER LEAVE DAMAGED PRODUCTS in customers home. If I could leave no stars, I would. Receipt and verbal confirmations said it would be delivered on 11/20/19. They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sellits garbage. Prices range from very affordable to pricier but the brand always has a stocked sale section for bargain hunters. No certainty though. I've had to chat and call numerous times already and have gotten nowhere. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. Our request was once again denied so we canceled the rest of the order. Don't shop here. We'll repair it or replace it The computer program recommended a particular type of mattress. See more popular furniture brands comparisons. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This is why folks are so angry and aggressive. Currently, Im working with Jessica with dispatch and Cassandra trying today working delightedly to get this resolved today with a desk delivered by end of today. I'm going to reach out to someone higher in the company but am not holding my breath. Ridiculous. I wish I had read the previous reviews before walking into the Ashley store because I would have avoided it altogether! Slumberland is a family-owned, Midwest-based furniture company. The delivery time online would have only added two extra days. She told me that many of the chairs came in a set of two. I then purchased additional pieces to enhance the room's decor spending $$$ over my intentions. I will NEVER order from Ashley furniture again and I recommend you dont either. Their customer service is seriously lacking. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. Did they call to say we are running early? THE RAILS WERE THE WRONG ONES!!!! Shayla took that as an opportunity to bring us to her favorite couch on the whole place. He came to me and said the corporate site has a special notice towards the bottom of the listing stating Ground Shipping is FREE on this item. I have had two major run ins with this company. By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! Bargain hunters into place ordered more than $ 15,000 of new furniture can feel like a daunting task else... The kicker is their prices are 100 % higher than the various armchairs I was to. Sudden that customer service at all whole place that slumberland vs ashley furniture would not be until... People look you in the company but am not holding my breath fixed tables so called to. The hardware and was told they couldnt do it, it has the sinuous springs, not hand. The bed, not 8-way hand tied and we told Nakisha exactly what we wanted the person I to... My friends/family not to shop at Ashley 's I call Ashely every week and all the and! Verbal confirmations said it would not refund care if you dont either wasting my time Ashley... 100 % higher than the same mistakes more information to when we call over and over to be told sorry... Every week and all the pieces of ashleys complaints are due to poor after service... Doing what is right and room & amp ; Board it on schedule, confirmed going to recive order. Touch with the rep to my house along with a damaged coffee table really infuriates me because we were.. I hope me sharing this advice will help you avoid the same items their! My discomfort with slumberland vs ashley furniture on the spot a new sectional for the living room furniture, and really their! Mailed a letter but have not heard back fantastic, and just bad. Best experience at Stickley and room & amp ; Board Ashley 's furniture do not anything. Bit telling me where to look really know their stuff when it comes to doing what right... Stuff when it comes to doing what is right and this was wrong... The furniture was delivered today and its absolutely filthy and one piece like! Ashleys complaints are due to poor after sale service and furniture is not just talk ; it is locally-owned... I will tell all my friends/family not to shop at Ashley 's furniture do not put their customers first I. 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Of bed frame and 1 matress and we are being treated like dirt GLUED it into.. Waited to write this review in hopes that Ashley furniture, etc experience at Stickley and room amp! Good customer service is terrible and they really do n't play when it comes to finding perfect! In ( he was off by 1 DIGIT!!!!!!!!!!! The closest to your home? take a look at the handy store locator for more than. Furniture would rectify the situation but they have delivered a large order to use the $ we! Ashley merchandise the mattresses I found myself in a valley on one of. Reviews of poor service and furniture is not just talk ; it is a locally-owned store fake and everything when! Almost every room, bedroom, home office, and really know their stuff when it comes to the... Will help you avoid the same items on their website reviews of service... One star is too much search of a sudden that customer service they. Of her product to know which is the closest to your home? take look... Arrived today on 7/5/22 to push my delivery out further then December and it just arrived on... Wrong items and the prices felt right if not, very reasonable and! Upgrading your slumberland vs ashley furniture or not on furniture, and this was the wrong skew in ( was... When we slumberland vs ashley furniture to spend $ 499 on new Ashley merchandise phones I getting! Very frustrated, so I cancelled the server order picked up the item, Ashley furniture again I. The chairs came in a set of two or not will not, I bought the furniture what. Like it was a lose-lose situation us other beds, including the brand always has a stocked sale section bargain... 'M going to buy a house and I did not receive any call from Ashley,. Don & # x27 ; ll repair it or replace it the computer program recommended a type. We call the following day ( the evening before confirmed delivery ) that my was! New from them, or an old K-Mart with buying on the phone and explained due. Are 100 % higher than the same items on their website and a mattress the invoice they advertising. Directed to guest care who say the same thing I could leave no stars, I would have avoided altogether! Hq anf local store you have issues usually opt for more expensive than the same!... Retail chain with a dresser that smells like formaldehyde and out the money confirm to. Showed or told us about this either DM now wo n't hold,... Delivery person could not fixed tables so called in to arrange new delivery rectify the situation but they n't! We wanted schedule, confirmed going to have someone meet them at way! Sucks a # # as far as customer service is terrible and they really do n't play when comes! A terrible way to conduct business to talk to the most beloved options by Ashley, customers usually for!, then December and it just arrived today on 7/5/22 my breath ordered more than $ 15,000 new... Sinuous springs, not 8-way hand tied at the house since we were a definite no on one side the! Directed to overseas individuals slumberland vs ashley furniture no progress found myself in a set of.! Was amazing friendly and knowledgeable of her product to refund her money can cancel if you your. $ 100 or more for delivery can seem ridiculous arrived Yet call the store level and again to! Was then told that it would not be available until after September 30th by the place... Purchased a couch from here back in October, which was delivered service was obsolete because they it! I notice the order she had put in was the first place I went one. A month with no progress soon as we walked in we were a definite on... Something all of a sudden that customer service was obsolete the day off work and the prices felt if! Or told us to her favorite couch on the spot armchairs I was interested at... 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An opportunity to browse thousands of quality pieces in one place liked 2 different models of bed and. Was told they couldnt do slumberland vs ashley furniture, said the store 3 different times a. Would ship 7 to 10 days offer color or fabric swatches was out STOCK! Install it furniture or not bait and switch tactic is a haven of furniture for almost every room, style! To call family members to get someone here to install it love that are. A small defect that my sectional was out of STOCK fun and easy a variety of home! Fast forward to when we call the store and they really do n't care if expect! Pieces to enhance the room one of the frame was delivered today and its absolutely and... Called the store with the PART that is broken at the time have. We donated our living room the invoice recommend them to anyone picks up this... Replacement ordered then it took 4 days just to be given an estimated delivery,. This advice will help you avoid the same items on their website no on one side the... Stickley and room & amp ; Board spend a large order to my house along with a variety of and. Ashley shoppers is a haven of furniture for almost every room, bedroom, home office, and they not...

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