Were you like me at that moment where theyre talking to you about HR and youre thinking, Did I do something wrong? If you're in the business of constantly having to acquire talent, because you're losing them, you're going to eventually fall behind. Theres no question that there isnt enough talent out there to do all the things that all the companies want to do. One thing I would tell you is to be a lot more humble and willing to listen to other peoples points of view. Through a distinctive, whole-picture planning approach, we empower our clients to make the most of every single day and plan for important moments in their future. Long-term care insurance is issued by Northwestern Long Term Care Insurance Company, Milwaukee, WI, (NLTC) a subsidiary of NM. Its no coincidence that the best talent generally works for the best companies and best leaders. Theres nothing that youre going to be trying to take on from a challenge at a business level that is going to go from A to Z in a straight line. Youre going to get to where you want to get to in your career because you experience things and you become good at it. Senior Business Development Manager. You know those are the types of things that Ive done in my career, putting in a system like Workday that allows you to even know who your talent is. I know what you used to say to me and I always loved it. If you know yourself as a leader, I didnt think they were super tough but they werent things that people necessarily prepping for an interview would know. Because so many people invested in me, Ive got to pay it to others twice as much. stream You can start to build internal processes so you can develop. This is the single-most important reason I felt compelled to join Northwestern Mutual four years ago. I did this thing and I screwed up. Its just leaders are leaders. 4 Northwestern Mutual continues to have the highest financial strength ratings awarded to any U.S. life insurer by all four of the major rating agencies: A.M. Best Company, A++ (highest), May 2021; Fitch Ratings, AAA (highest), December 2021; Moody's Investors Service, Aaa (highest), December 2021; S . With $265.0 billionin assets, $28.1 billionin revenues, and $1.8 trillionworth of life insurance protection in force, Northwestern Mutual delivers financial security to 4.5 million people who rely on us for life, disabilityincomeand long-term care insurance, annuities, brokerage and advisory services, trust services, and discretionary portfolio management solutions. Georgia Public Defender Council. In this episode, I have a guy who has led by example and set the example for me that I had the great fortune to work with at HP. I knew you were like this with me. /SA true Northwestern Mutual. Before Sutherland he was SVP of HR for HP Enterprise Services. RTS Financial. Thats what I tell leaders. /Filter /FlateDecode /Resources 14 0 R Northwestern Mutual Location 720 E Wisconsin Ave, Milwaukee, Wisconsin, 53202, United States Description Industry Insurance Let me digress a little bit. I dont know if he listened to me. I try to get to know the person at an authentic level. I moved into this and did some sales with HP. How did we do it? Leaders need to hold themselves accountable to develop the future leaders of that company that that company is going to need. I spent a number of years in what I would call the finance organizations, GE Capital is the name that most people would recognize, and then Stanford Research Institute, which was one of the great research institutes on tech. Before that, three great leadership pearls of wisdom? As a matter of fact, we spent time figuring out, What is Don not going to be mad about that we leave out because there was such good material in there?. Im on my bike on Saturday on the soccer field. /Subtype /Link I did the offers on both. /SM 0.02 This includes overall leadership of product development and innovation, product line performance, risk selection standards, and underwriting. Thats where labor planning and workforce planning come into play because theres the business strategy and what the business is trying to accomplish. Don Robertson EVP and Chief HR Officer at Northwestern Mutual Published Jan 26, 2022 + Follow During this "Great Reshuffling" era marked by workforce shortages across industries, it's never. Legal Assistant . 7) I would say the same thing to the employee, Your job is to work with your manager to develop a career plan. Youre leading, guiding, coaching and mentoring how you develop, attract and source talent. Its not just acquiring the right talent. How do you look at that? I was talking to a big client. D6T P}] The faster you recognize what you need from a talent standpoint and put your talent on that, the faster you can accelerate your priorities. She took me and made me the Head of HR for HR when I had no business. I interviewed you. In this episode, George Randle sits down for an insightful interview with EVP and Chief HR Officer at Northwestern Mutual, Don Robertson. >> Robertson will. I look forward to talking to you again soon. [ 8 0 R 9 0 R 10 0 R ] The more that weve had experiences in life that allow us to master certain types of skills, the faster youre going to be able to assimilate to whatever new environment youre in. Its a great example. Thrilled to recently join so many of my Northwestern Mutual teammates at the 2023 Catalyst Inc. Im like, There were so many people around me that were smart that I could have leveraged and listened. Its great advice. Its the ultimate compliment. endobj Don Robertson EVP and Chief HR Officer at Northwestern Mutual 1 semana I had not done HR strategy but I had all the attributes. Phone . We're still Liked by John Roberts Northwestern. Investment brokerage services provided as a Registered Representative of NMIS . I can show you hypertext from Windows and other things from the 1950s. Weve all been in these presentations where somebody spent fourteen hours preparing the deck and they were going to take you through the deck, even to get to the punchline. ,,0 XA`@Z>\8)Uj3OtsFz2'4B bK;X&,= iK"0jDaJPbpMZ6kQ; # Tracy was that way. You have to be a student of the business. Check out the latest Stats, Height, Weight, Position, Rookie Status & More of Don Robertson. I dont know about pearls of wisdom. << "He understands the importance of the employee experience to our company strategy as we work to transform the financial planning experience for our clients.". See Profile. When you now are that business person who knows HR and youre working with the business, especially coming from sales, talent is everything. The company always cared about this but what we wanted to do was to put a lot more mechanisms in place to make sure it happened. I completely over-rotated on that conversation. 8 . Download pdf of bio Jeff Sippel Executive Vice President Chief Information Officer /ca 1.0 Theyve been in many times resigned to compliance or overhead. << Christian's accountabilities include shaping and guiding the company's planning philosophy and experience, the digital products that support our customers and field force, and the customer analytics that inform our strategies for improving their experience. Every single person that works for me, every time I interact with them, Im always thinking in the back of my head, She wants that job. You were always like this. The company manages more than $125 billion of client assets through its wealth management and investment services. { d[-Xy7bx"zIuQ6MnCFk?0n^t0nV0}P\wT+1p;{nu(Vo,.e+!ajAu \vj3Y'#Tqf$i8wy_mn-gKU>$rY_ lBQ#qz5g:0|v64Ia\q(CA2`m=D^"aDtG)1c/d,XW3j"2 ciQgyIRbJQ)U#K&m2j[va I cant thank you enough for all that youve done for me, helping us with the book and then taking time out of your day-to-day. We took intentional steps to be champions for our employees, and we protected the very core of our company what makes Northwestern Mutual such a special place to work. 6U.r6F(>9lf1Q())#eyj_]5wjwikOQ16~FT39SlQPPG1F~F ix`1OgM I+;|m7F3'GWWuVG oDFky>F b9"xl|O Before Apttus Don was the CHRO for Sutherland Global Services. Where you lose most of the time is your 5 to 10-year rock stars who look ahead and they dont see the opportunity and somebody calls them. Select KiwiSaver Scheme is part of the Finance industry, and located in New Zealand. 1 of the 2 of them was incessant. . Here at Northwestern Mutual, we built and now consistently maintain 80%+ employee engagement levels across all our business units, across genders, across race, across tenure and more. Before Sutherland he was SVP of HR for HP Enterprise Services. /Producer ( Q t 4 . I appreciate it. Georgia Public Defender Council. Northwestern Mutual ranks 104 on the 2018 FORTUNE 500 and is recognized by FORTUNE as one of the "World's Most Admired" life insurance companies in 2018. We are well-positioned for the days, months, and years to come, in part, because we created and committed to a new people vision and employee value proposition. In other words, its the ability to rapidly use the skills and experiences youve established in your life to new sets of issues but that you draw upon to problem-solve your way through those things. You have to approach the folks that youre privileged to have worked for you. The team that youve got there, I know its Kelly. What do they want to be?, Its not what they want to be when they grow up because its not about a specific job, Do you want to be a senior leader? /A << During this Great Reshuffling era marked by workforce shortages across industries, its never been more important for leaders to deliver on their companys employee value proposition. 4 0 obj Robertson will lead the company's human resources organization and advance the company's people strategy. The reason why I ask a lot of different questions in a lot of different ways is Im trying to understand your intellect. What I would tell any company that is not emphasizing that enough is, one of the most powerful things you can do is to become a talent magnet and it becomes momentum-driven. Theyve been great. Once youve done it after a week or two in that same location, all of a sudden, you start to master it. Anything else was open for experimentation and enhancement and we went all in. The failure could be as simple as, I did this decision. Were in the wealth management business. . >> There are a number of factors that come into play. 14 0 obj There was nothing about the companys mission helping Americans make smart financial choices so their goals arent left to chance that needed to be fixed. On the contrary, a strong foundation was already in place one built over the companys storied 164-year history. Thats what I try to get to, is get people to not give me those pat answers but they have to think from their experiences how they would operate. I love it when my son tells me, Do you dont understand, dad? Im like, I dont. There are a lot of things you can learn by getting together people. /Rect [171.750000 684 226.500000 694.500000 ] c&(<0mF*_Ty*V4bR|Ue$(Rb47l$t2Byf&QIGCzRGV)ZCg@=dF _~PBc?+!p=p\ PjdD{V$M.ASC1Fsr;42=7R9#uu>=@ _8VO4tIs^9MgYU@+A.qp|'H_Wm`3aL-UsS0`/Zo^u741X;xX[2 'M)Go-d They have large appetites for things they want to do but oftentimes then they think about the talent thats going to take to deliver that. When we talk about leaders, one of the things that Ive shared with companies or is an example that you give and many others have given, which is investing in your time and growing current leaders. Don G Robinson Financial Representative . We had pages and pages. We'd love to learn more about you, your team, and your challenges.Talent War Group is ready to help. Thats what I found in my career is that because I can attend to think and talk more like a business person who happens to know HR rather than an HR person who is trying to understand the business, it gives me an ability to accelerate a lot of times to a stage of making an impact versus spending a lot of time trying to convince people that I can help them. If you didnt come from the business, you would better be a student of. If you want, give us a thumbnail. /Length 13 0 R /URI (https://news.northwesternmutual.com/2018-08-21-Northwestern-Mutual-Appoints-Don-Robertson-to-Senior-Vice-President-and-Chief-Human-Resources-Officer) Don Robertson. The best piece of advice I ever got was when you go to present to a CEO or a board, put the most important stuff on the first slide because you may not get off of that slide. It can aid individuals and businesses to. By doing that, youll also demonstrate to them how much you care about them and theyll stay. Northwestern Mutual Capital is composed of experienced and dedicated professionals who take pride in the strength of our relationships and the clients we represent. /Type /Page You wear your best clothes. And we strengthened our performance-based culture, ensuring that our high performers are rewarded for the results they achieve. They were like, Do you know what we do? I said, Yes, I used to do what you did. Don, when you and I came into contact with one another at HP, you were already a seasoned executive but like few others, youre one of the few people that had a business acumen that I hadnt seen in CHROs. They used to track that and give a lot of credit for that. Don Robertson (March 21, 1929 - March 21, 1999) was an American novelist. Those are a few of the nuggets in terms of what I might do differently. Email . Youve had some amazing insights. Ideally, what you will do over time is build your organization to be a talent engine so that it becomes second nature, but there are foundational elements that you have to put in place around talent succession planning, rising star analysis, talent management to career growth and career development. We all know that when people go to do interviews, its almost like a first date. We took those precious pillars of our company off the table. Don Robertson is now chief human resources officer. She recognized that I had a strong affinity for HR but also had the business and what I would call agility that she needed to help her transform the HR function at HP. They engaged our employee population to understand how they were feeling and why. Whats your particular view? Youre right. I got an Accounting and Finance degree. Its either you have it or you dont. I know that youve carried that on because youve carried so many people up the climbing wall of the career ladder with you. endobj 3 0 obj endobj /Type /Action There are a number of people. You are the only person I knew that viewed it as an ecosystem. >> Most recently, he headed HR at Apttus, a Silicon Valley start-up firm that provides software solutions for mid-sized and enterprise companies, Sutherland Global Services, and start-up firm TrueCar. I used to ask myself, Why do you think that is?, Ultimately, what leaders need to hold themselves accountable to is develop the future leaders of that company that that company is going to need. MILWAUKEE, Aug. 21, 2018 / PRNewswire / -- Northwestern Mutual today announced the appointment of Don Robertson to senior vice president and chief human resources officer. All of those things that youre crystallizing are all the things that you gave to me when I was in my role. . ES had $22 billion annual revenue and 110,000 employees. Business leaders, John Hinshaw, Mike Nefkens, Meg and Mark Hurd. An example of that is sometimes how it can be difficult. I had fewer pointers there. Businesses live and die on the quality of their talent. I made the wrong call. I hit 60, believe it or not, in June 2021. And we have leaders who are devoted to being champions for their people tomorrow, and every day afterwards. If they dont like me and they dont value that and they dont see that Ive learned my lessons, this isnt the right place because theyre not hiring the real George and what I can deliver and what Ive experienced.. If they do that, it means the person is performing. Dont think you have them all yourself. << I dont think Im on email eighteen hours a day anymore. /Type /Catalog If you start to look at the percentages of people when they leave a company, most of your attrition comes from people that are down in the organization. We discuss Don's career transition from finance to HR, how his business acumen informs talent strategy, how Northwestern uses people analytics and much more. . You cannot townhall your way to change management. And when we truly felt like we understood it, we began developing a bold people vision and an employee value proposition that our talent would believe in and an ecosystem to bring it to life dependably and completely. Im going to put you on this project so you can build some of that. We refined the way we recruit. Some of the things that I operate with are some of the things Ive talked about already. >> Don Robertson is an Executive Vice President and the Chief Human Resources Officer of Northwestern Mutual - a $30 billion in revenue, Fortune 90 financial services company; the largest U.S. provider of individual life insurance; and manager of more than $290.3 billion in policyholder assets. They have their top talent and they dont want to let them go because they cant think of, How am I going to succeed without that top talent? What you have to become is more of a thought about, Your job is not to just deliver on what youre doing now, but to develop people for the future and elevating in the organization.. 4) I was fortunate that I was turned around to be a resource manager and HR leader for the very same segment that I came from. Legal Assistant . Im looking for somebody who has good energy because what we do is not easy and you need to have the energy, resilience and perseverance. What are the strategies? I dont think its that unique. /AIS false I got my CPA with Deloitte way back. I answered the questions, gave my pint of blood and got off the stage right. Its oftentimes not what you want them to fill it in with. Youre going to get to where you want to get to in your career because you experience things and you become good at it. Subsidiaries includeNorthwestern Mutual Investment Services, LLC(NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance). Cameron Robertson has been working as a A and Executive Director. Products and services referenced are offered and sold only by appropriately appointed and licensed entities and financial advisors and professionals. They are some high-paced and solid leaders. Where do they want to go? Thats true but I dont ever remember sending you an email or a text that wasnt instantaneously received and I was anywhere on the globe at that time. I feel like this is debt that I have to pay to people. [/Pattern /DeviceRGB] Don Robertson is an Executive Vice President and the Chief Human Resources Officer of Northwestern Mutual - a $30 billion in revenue, Fortune 90 financial services company; the largest U.S. provider of individual life insurance; and manager of more than $290.3 billion in policyholder assets. Previously, David was an . Facebook gives people the power to share and makes the. Email . Ill ask, Have you thought about this? She will be like, No. When you go present to these guys at this level, theyre going to ask that so you need to think about that.. 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